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Maverick2023

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I'll save Ford's engineers and y'all a headache by saying the drain is due to the clicking noise from the vehicle. Take care of the clicking noise and your problem goes away. Unless they are in your head then there's no cure for that.
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Mabcim

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Clubs
 
Thank you OP for posting this info. Great to see people, like you, doing these kind of things. I’m sure Ford can’t say these things, for various reasons, but I’m sure people with Hybrids greatly appreciate knowing Ford is still actively working it.
 

mepot101

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Thanks for the update. As a truck mechanic(18 wheelers), I know how wonky all these computers on modern vehicles can be. The more modules/computers/etc, the harder it is to determine what the issue is when stuff happens.
And the customer only sees the tech, so we get the blame. Even when the engineers can't figure out what to do to fix it.
So it goes in this over-technical world we live in now.:sadface:
 
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Darryl

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Clubs
 
I'll save Ford's engineers and y'all a headache by saying the drain is due to the clicking noise from the vehicle. Take care of the clicking noise and your problem goes away. Unless they are in your head then there's no cure for that.
Even in normal situations it may take nearly an hour for EVERY module to enter sleep mode, so various noises may be heard until then . However, if there's something waking things up and noises are heard again, the. The ROOT cause is whatever is keeping things awake or waking things back up. So although the various relays clicking are using current, they are likely a secondary effect rather than a root cause. So it can be a silent module at the root.
 
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Darryl

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Clubs
 
Thanks for the update. As a truck mechanic(18 wheelers), I know how wonky all these computers on modern vehicles can be. The more modules/computers/etc, the harder it is to determine what the issue is when stuff happens.
And the customer only sees the tech, so we get the blame. Even when the engineers can't figure out what to do to fix it.
So it goes in this over-technical world we live in now.:sadface:
Truth
 

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pigsareus

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Thank you OP for posting this info. Great to see people, like you, doing these kind of things. I’m sure Ford can’t say these things, for various reasons, but I’m sure people with Hybrids greatly appreciate knowing Ford is still actively working it.
Grateful that Ford is still working on this? No, more like astounded and disappointed that a multi billion$ company with all kinds of testing equipment and engineers can't figure out what appear to be a relatively minor problem causing major problems for their customers over the last 3 years.
 

ZABSMAV

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We've performed the ACCM update on 4 Mavericks for battery drain. We've had success on 3 out of 4. Trust me. It's frustrating for US also.

On this one vehicle, it MIGHT drain overnight. And it MIGHT sit 2 weeks with no drain. I have performed a drain test. And it was clearly excessive. But it was quitting time. So when I fully charged the battery the next day and retested, the drain was 0.01A which is well within the acceptable 0.05A specified upper limit. Ford hotline escalated the report to the next level engineering team. Two days later they suggested disconnecting the Air conditioning control module (ACCM) and repeating the test during a high drain episode. Their conclusion was that in SOME cases the software update did not work. But they seem to think that the ACCM is still the source. Their advice was to release the vehicle to the customer. And they would be inform us when they had a permanent solution. And they are still working on a solution that will work for ALL cases.

That explains why the solution continues to be a SSM (special service message) because if a solution works in ALL cases, they usually upgrade it to a TSB (TECHNICAL SUPPORT BULLETIN).

What's the difference? From the technicians perspective , an SSM is a suggested repair. But we can try our own solution. But a TSB is something that REQUIRES us to attempt before doing something else. Otherwise they won't pay us.

So it seems that Ford was aware it would not fix every problem. But they were confident enough that it would fix a good number of them.
Thank you for saying what you have much more eloquently than I have been able to here, that Ford is certainly VERY aware of this serious problem and has previously, and is still currently, promising a permanent fix (solution to it) for ALL Maverick hybrid owners.

The biggest question is why are some affected so severely and other owners claim they have never, ever, seen the isse?
 

skinnyboy

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Grateful that Ford is still working on this? No, more like astounded and disappointed that a multi billion$ company with all kinds of testing equipment and engineers can't figure out what appear to be a relatively minor problem causing major problems for their customers over the last 3 years.
Well, these are likely pretty complex problems to tackle, regardless of the money and engineering degrees. There are at minimum two issues at play that produce similar concerns. There could be more.

One is the low charging state some owners experience, which may or may not be something that can be addressed if it negatively impacts fuel economy.

Another is what I believe the SSM reprogramming of the ACCM to be to address. Our '22 suffered a completely dead battery (3v) overnight, just once in 3 1/2 years. No other battery issues. As an engineer trying to solve that issue where would you even start? It would be like finding a needle in a haystack. No problems in testing or fleet vehicles came up, and the vehicles that may have the problem in the field can't be weeded out from the other battery issues, or reproduce the fault, as it is so rare and intermittent. If you are fortunate enough to identify it a fix has to be engineered that won't cause other issues (like bricked modules if it can be addressed by an update).

The extent of engineering that goes into vehicles is staggering. I'm no Ford fanboy, but at least they seem to be looking into an issue that could be ignored.

Cheers.
 

Deb from MN

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The small regular 12-volt battery is the one. Pop your hood and look for a small red plastic cover with a + sign on it. It is located in the center driver side area. Pop the cover off. Hook your + battery charger clamp to that lug. In the rear corner driver side area under the hood, you will see a negative lug sticking up that is screwed into the "chassis", it is aluminum in color. Hook your negative clamp on that lug. Yes, this is an inconvenience, about 5 minutes to hook up and then unhook. Nobody is enjoying this issue. However, if your battery is in a low state of charge your dome lights don't come on and your battery life will be shortened. That is a much bigger inconvenience. And more expensive. In my case I need to hook up the charger about every 10 days, when the dome lights fail to come on. Hope this helps. ✌
thank you for the info!
 

Edge Haley

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Thank you for the info, it is truly the only thing about my truck that I dislike! VERY FRUSTRATING! I was told to just keep it hooked up to a charger, which I am not sure how to do, reg battery or hybrid battery. Bandaid fix at the very least.
Thank you for the info, it is truly the only thing about my truck that I dislike! VERY FRUSTRATING! I was told to just keep it hooked up to a charger, which I am not sure how to do, reg battery or hybrid battery. Bandaid fix at the very least.
I only have the problem when my interior lights do not come on when door is opened.

Deb - you can add what is called a "SAE connector to your battery under the hood. then get a trickle charger (not real expensive) with a SAE connector. Permanently have someone install the SAE connector to the hood battery posts and let the SAE cable stick out from the front grill...And plug in the trickle charger when needed...Motorcycle shops always sale SAE connectors, so does Amazon. Then all you have to do is plug it in only when needed.,,if I'm not riding a motorcycle for a month (during winter) I plug in my trickle charger.

As a software developer, I'm confident Darryl has provided the root of the problem. In software, signals are sent out to check if components are turned-On or turned-OFF. If a component like head lights or dash display screen is not sending back the OFF signal correctly that component could stay on draining the battery...the software may keep checking the device dozens of times...making the clicking sound.

It would be interesting to see if the HEAD light switch is turned to the Off position if the "sleeping" issue goes away, my Head Lights are always "headlights on all the time"...some components are only turned off when turning OFF the ignition. If I leave my radio/CarPlay on and turn ignition off, the radio will still play and not get out of truck the software will eventually turn off CarPlay/Radio...if software does not turn off that would cause a "sleep" mode. I'd venture to "guess" that that clicking sound we all hear is the software sending software signals checking components to see if they are ON or OFF...and the software is not receiving back signals of ON...allowing that component(s) to drain the battery...many components do not have a visible light to show they are On or Off. I frequently hear the slicking sound an hour after turning off the truck...so some computer or components have to be sending out signals...the clicking noise sound shows that the computer is checking something...and using electricity.

I've never had the Sleep Mode problem on my 2022 Hybrid but frequently open a door and interior lights don't come on until ICE engine is turned on, and after driving just a few miles on ICE the interior doors lights start working (assuming battery has received a charge from the ICE).

Highly likely that Ford engineers did not design in software features or components that are not sending the proper signal to the software... AND Ford may be in a predicament that replacing said components would be MASSIVE economical undertaking. Near impossible to have multiple versions of software for a particular model.

Curious if the F150 has a history of the sleep mode problem also and YES, THEY DO!

Link to article:
https://www.ford-trucks.com/article...-dont-let-deep-sleep-mode-leave-you-stranded/
 
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rknrbt

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We've performed the ACCM update on 4 Mavericks for battery drain. We've had success on 3 out of 4. Trust me. It's frustrating for US also.

On this one vehicle, it MIGHT drain overnight. And it MIGHT sit 2 weeks with no drain. I have performed a drain test. And it was clearly excessive. But it was quitting time. So when I fully charged the battery the next day and retested, the drain was 0.01A which is well within the acceptable 0.05A specified upper limit. Ford hotline escalated the report to the next level engineering team. Two days later they suggested disconnecting the Air conditioning control module (ACCM) and repeating the test during a high drain episode. Their conclusion was that in SOME cases the software update did not work. But they seem to think that the ACCM is still the source. Their advice was to release the vehicle to the customer. And they would be inform us when they had a permanent solution. And they are still working on a solution that will work for ALL cases.

That explains why the solution continues to be a SSM (special service message) because if a solution works in ALL cases, they usually upgrade it to a TSB (TECHNICAL SUPPORT BULLETIN).

What's the difference? From the technicians perspective , an SSM is a suggested repair. But we can try our own solution. But a TSB is something that REQUIRES us to attempt before doing something else. Otherwise they won't pay us.

So it seems that Ford was aware it would not fix every problem. But they were confident enough that it would fix a good number of them.
Your input is much appreciated on this forum.
 

pigsareus

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Well, these are likely pretty complex problems to tackle, regardless of the money and engineering degrees. There are at minimum two issues at play that produce similar concerns. There could be more.

One is the low charging state some owners experience, which may or may not be something that can be addressed if it negatively impacts fuel economy.

Another is what I believe the SSM reprogramming of the ACCM to be to address. Our '22 suffered a completely dead battery (3v) overnight, just once in 3 1/2 years. No other battery issues. As an engineer trying to solve that issue where would you even start? It would be like finding a needle in a haystack. No problems in testing or fleet vehicles came up, and the vehicles that may have the problem in the field can't be weeded out from the other battery issues, or reproduce the fault, as it is so rare and intermittent. If you are fortunate enough to identify it a fix has to be engineered that won't cause other issues (like bricked modules if it can be addressed by an update).

The extent of engineering that goes into vehicles is staggering. I'm no Ford fanboy, but at least they seem to be looking into an issue that could be ignored.

Cheers.
it's not a rocket ship - it's a truck, there is a limited universe of where the root probs can be, they have simulation software, monitoring capabilities, testing teams, many talented engineers and a lofty budget along with design and the coding teams. It should absolutely not take anywhere near multi years to figure this out.
 

wluk

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We've performed the ACCM update on 4 Mavericks for battery drain. We've had success on 3 out of 4. Trust me. It's frustrating for US also.

On this one vehicle, it MIGHT drain overnight. And it MIGHT sit 2 weeks with no drain. I have performed a drain test. And it was clearly excessive. But it was quitting time. So when I fully charged the battery the next day and retested, the drain was 0.01A which is well within the acceptable 0.05A specified upper limit. Ford hotline escalated the report to the next level engineering team. Two days later they suggested disconnecting the Air conditioning control module (ACCM) and repeating the test during a high drain episode. Their conclusion was that in SOME cases the software update did not work. But they seem to think that the ACCM is still the source. Their advice was to release the vehicle to the customer. And they would be inform us when they had a permanent solution. And they are still working on a solution that will work for ALL cases.

That explains why the solution continues to be a SSM (special service message) because if a solution works in ALL cases, they usually upgrade it to a TSB (TECHNICAL SUPPORT BULLETIN).

What's the difference? From the technicians perspective , an SSM is a suggested repair. But we can try our own solution. But a TSB is something that REQUIRES us to attempt before doing something else. Otherwise they won't pay us.

So it seems that Ford was aware it would not fix every problem. But they were confident enough that it would fix a good number of them.
At the dealership I work @ we have had a Maverick in our bays for 5 weeks. It has been here 7 times in 2 years with this same problem. I have seen Fords engineers here twice and they have not yet come up with a solution.
 

dhill59

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Clubs
 
Thank you for the info, it is truly the only thing about my truck that I dislike! VERY FRUSTRATING! I was told to just keep it hooked up to a charger, which I am not sure how to do, reg battery or hybrid battery. Bandaid fix at the very least.
No one should have to keep a modern vehicle (especially a newer vehicle that is under warranty), hooked up to a charger!
 

itzyoboipaul

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Couldn’t deal with it anymore. Back to the crappy Tacoma mpg. Yes two completely different truck. Wish you all the best and hopefully ford can get you all squared away

It was a great little truck for me minus the battery issues, recalls, etc. Carvana gave top price. With the ford $2500 rebate I got , I pretty much got my Maverick money back

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