Stranded 2025 hybrid AWD XLT! Shifted into Park, error messages, can't do *ANYTHING*

[Gaidheal]

I got two calls today from teh dealership:
1) sales guy tells me they found & replaced a faulty module but they want to keep the truck 1-2 days to make sure that it works great. I have a loaner so why not. (amusingly I was asked to bring back the loaner as another sales guy sold it & I would get something else.
2) service dept calls and advises they found nothing wrong and I could come get it.

After work I brought the loaner back and I explained the two calls and how unsettling the contradictory messages were. He figures the service caller likely meant they found nothing wrong after the module switch.

Note to self - the service department needs some work. Either the guy calling me is truly a dolt or the guys doing the actual work didn't record what they did. Not very impressive... they don't follow through with commitments to customers and don't seem to know their butts from holes in the ground.

The sales guy handed me the keys to my truck and advised they had changed their minds and were 100% confident it wouldn't happen again. He told me there was a module (whatever that means) associated with the hybrid transmission.

I drove it home and so far so good, with two short drives to shops on the way.

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[SafetyGuy]

I got two calls today from teh dealership:
1) sales guy tells me they found & replaced a faulty module but they want to keep the truck 1-2 days to make sure that it works great. I have a loaner so why not. (amusingly I was asked to bring back the loaner as another sales guy sold it & I would get something else.
2) service dept calls and advises they found nothing wrong and I could come get it.

After work I brought the loaner back and I explained the two calls and how unsettling the contradictory messages were. He figures the service caller likely meant they found nothing wrong after the module switch.

Note to self - the service department needs some work. Either the guy calling me is truly a dolt or the guys doing the actual work didn't record what they did. Not very impressive... they don't follow through with commitments to customers and don't seem to know their butts from holes in the ground.

The sales guy handed me the keys to my truck and advised they had changed their minds and were 100% confident it wouldn't happen again. He told me there was a module (whatever that means) associated with the hybrid transmission.

I drove it home and so far so good, with two short drives to shops on the way.

Glad to hear that it seems like you are good to go and, though their communication skills are in need of honing, they got your truck repaired for you in not too bad of time!

I will be pulling for you that you have no more issues and will have a lot of problem free miles on front of you!

Have a good one,

Andy

 

[Mavman1]

I got two calls today from teh dealership:
1) sales guy tells me they found & replaced a faulty module but they want to keep the truck 1-2 days to make sure that it works great. I have a loaner so why not. (amusingly I was asked to bring back the loaner as another sales guy sold it & I would get something else.
2) service dept calls and advises they found nothing wrong and I could come get it.

After work I brought the loaner back and I explained the two calls and how unsettling the contradictory messages were. He figures the service caller likely meant they found nothing wrong after the module switch.

Note to self - the service department needs some work. Either the guy calling me is truly a dolt or the guys doing the actual work didn't record what they did. Not very impressive... they don't follow through with commitments to customers and don't seem to know their butts from holes in the ground.

The sales guy handed me the keys to my truck and advised they had changed their minds and were 100% confident it wouldn't happen again. He told me there was a module (whatever that means) associated with the hybrid transmission.

I drove it home and so far so good, with two short drives to shops on the way.

Thanks for the follow up! I think we all wanted to know the outcome. As you well explained, that was classic communication between the Sales and Service departments. I hope your truck will run well now. Enjoy it.

 

[MaverickDragon]

The sales guy handed me the keys to my truck and advised they had changed their minds and were 100% confident it wouldn't happen again. He told me there was a module (whatever that means) associated with the hybrid transmission.

It might be interesting to find out what "module" they replaced...
I would have asked to see the original part...
"Er.. we sent that one off for analysis... Yeah, that's it.. Top men are doing the analysis... "

Anyway, good luck on continued lack of problems.

 

[Hammer]

I got two calls today from teh dealership:
1) sales guy tells me they found & replaced a faulty module but they want to keep the truck 1-2 days to make sure that it works great. I have a loaner so why not. (amusingly I was asked to bring back the loaner as another sales guy sold it & I would get something else.
2) service dept calls and advises they found nothing wrong and I could come get it.

After work I brought the loaner back and I explained the two calls and how unsettling the contradictory messages were. He figures the service caller likely meant they found nothing wrong after the module switch.

Note to self - the service department needs some work. Either the guy calling me is truly a dolt or the guys doing the actual work didn't record what they did. Not very impressive... they don't follow through with commitments to customers and don't seem to know their butts from holes in the ground.

The sales guy handed me the keys to my truck and advised they had changed their minds and were 100% confident it wouldn't happen again. He told me there was a module (whatever that means) associated with the hybrid transmission.

I drove it home and so far so good, with two short drives to shops on the way.

i believe the dealer is obligated to provide a printout of the warranty and diagnostic work that they performed on your vehichle. It doesn’t sound like they provided that to you. I would go back to the dealer and request/demand that info. Hope they fixed your issue for good.

 

[Optimus]

While it might not be related or the exact same cause to these Christmas tree array of symptoms, I recall other forum members experiencing all these (nearly if not) the same symptoms. There was a whole rash of them all at once. I did not experience it, so my timeline may be off, but maybe a year or so ago? Possible software update for it, if I recall correctly. Maybe even a bad software update that required another update to fix the previous one. It’s also possible there’s more than one cause for all these dash warnings and shifter knob being stuck.
Maybe somebody else will chime in that recalls better than I what happened a while back.

 

[WJOHNM]

I got two calls today from teh dealership:
1) sales guy tells me they found & replaced a faulty module but they want to keep the truck 1-2 days to make sure that it works great. I have a loaner so why not. (amusingly I was asked to bring back the loaner as another sales guy sold it & I would get something else.
2) service dept calls and advises they found nothing wrong and I could come get it.

After work I brought the loaner back and I explained the two calls and how unsettling the contradictory messages were. He figures the service caller likely meant they found nothing wrong after the module switch.

Note to self - the service department needs some work. Either the guy calling me is truly a dolt or the guys doing the actual work didn't record what they did. Not very impressive... they don't follow through with commitments to customers and don't seem to know their butts from holes in the ground.

The sales guy handed me the keys to my truck and advised they had changed their minds and were 100% confident it wouldn't happen again. He told me there was a module (whatever that means) associated with the hybrid transmission.

I drove it home and so far so good, with two short drives to shops on the way.

Don't ever trust 90% of the salespeople out there , all they care about is selling.

 

[Darryl]

Roughly 400 km on new 2025 XLT hybrid AWD. Pulled into a parking spot, shifted into Park and teh truck went full retard. The Park light indicator on the shift knob flashes. The dash flips through a series of error messages: NOT IN PARK, SHIFT INTO PARK TO START, etc. The gear selector won't move, which is a lot different than usual where it will just spin infinitely.

Of course this was all 3 minutes after the dealership closed.

At first, I couldn't even shut it off. Eventually it relented and shut off. Once it shut off it allowed me to lock and unlock the doors with the fob, not the door handle. It won't start - just goes into accessory mode and flips through the stack of error messages.

Nothing works. Could not use the giant screen to check the manual. Or to get the VIN - had to use a cell phone in the rain to try to read it. Could not turn off the parking brake - neither could the tow truck guy when he showed up an hour later - he finally gave up and just dragged the POS onto the flatbed.

We live 25km away from where the thing went mental and had to call friends for a ride home.

I'm not sure I will be able to be civil when I show up at the dealership tomorrow.

As unfortunate as this situation is, i HOPE you didn't take your anger out on the dealership. They didn't make or build the truck. And they didn't want to see a vehicle they JUST sold show up on their doorstep either. At our dealership we DO prioritize the customer that just purchased. And we put them at the front of the line . We understand an owner being upset that their brand new vehicle died on them. But when to owner takes it out on us personally as if we knowingly sold him a defective vehicle, it just produces chaos and ends up putting the tech who rightly had to drop everything to work on your vehicle in a bad state of mind. The owner, manager. Salesman, service writer go into panic mode. They start breathing down our neck every 5 minutes. "You figured out what's wrong with it yet ?" If the customer is up there being livid, then we'll hear "Please hurry up. I understand why he's upset. But he's being an A hole. Please fix his truck and get him outta here". Now the person who's trying to figure out what's wrong with your truck is aggravated and can not think straight. This may make it more difficult to figure out the problem. And may put him in " Leave me alone or I'll just go home" mode. That's NOT the state of mind you want the person who actually TRYING to help get you back on the road to be in. You want the dealership to have a sense of urgency. But don't put them in panic mode because of something they didn't do. It won't get your vehicle back on the road any quicker. But it will ruin several other people's day. And COULD cause the best techs to have an "emergency" and go home because he's already had a bad day. And now the whole management team is breathing down his neck because the customer is up there "acting a fool". Please don't be "That guy"

 

[Darryl]

I got two calls today from teh dealership:
1) sales guy tells me they found & replaced a faulty module but they want to keep the truck 1-2 days to make sure that it works great. I have a loaner so why not. (amusingly I was asked to bring back the loaner as another sales guy sold it & I would get something else.
2) service dept calls and advises they found nothing wrong and I could come get it.

After work I brought the loaner back and I explained the two calls and how unsettling the contradictory messages were. He figures the service caller likely meant they found nothing wrong after the module switch.

Note to self - the service department needs some work. Either the guy calling me is truly a dolt or the guys doing the actual work didn't record what they did. Not very impressive... they don't follow through with commitments to customers and don't seem to know their butts from holes in the ground.

The sales guy handed me the keys to my truck and advised they had changed their minds and were 100% confident it wouldn't happen again. He told me there was a module (whatever that means) associated with the hybrid transmission.

I drove it home and so far so good, with two short drives to shops on the way.

It's common for salesmen to not quite get the message right. Half the time we're telling them to leave us alone because they are often just annoying us and getting in the way. And they'll run with half the message. Also, with a new vehicle, the situation is often chaotic and messages get twisted because everyone is just running around aggravating everyone. The tech wants to make sure the vehicle is fixed. The salesmen just wants the customer gone, the service writer may not have the complete information yet because the tech doesn't really want to talk until he's sure it's fixed. So the stories may not totally agree until the dust settles and the tech writes his comments on the repair order. He might not immediately write it up because it has to be written up a certain way to ensure payment from Ford. So he might just mumble something to the service writer. But he will have repaired your vehicle properly. He just doesn't feel like taking right now because everyone worked his nerves..Anyway. Glad they got you back on the road. Hopefully, you'll have many trouble free miles going forward. I know it's very frustrating to have a problem with something you just committed 30-40+ thousand dollars of hard earned money on ..

 

[Chops]

And now the whole management team is breathing down his neck because the customer is up there "acting a fool". Please don't be "That guy"

I want to be the guy the service folks greet by first name when I walk in…

.”CHOPS! How’s your day going?

“It’s a dog eat dog world & I’m wearing milk bone underwear!”

 

[Gaidheal]

As unfortunate as this situation is, i HOPE you didn't take your anger out on the dealership. They didn't make or build the truck. And they didn't want to see a vehicle they JUST sold show up on their doorstep either. At our dealership we DO prioritize the customer that just purchased. And we put them at the front of the line . We understand an owner being upset that their brand new vehicle died on them. But when to owner takes it out on us personally as if we knowingly sold him a defective vehicle, it just produces chaos and ends up putting the tech who rightly had to drop everything to work on your vehicle in a bad state of mind. The owner, manager. Salesman, service writer go into panic mode. They start breathing down our neck every 5 minutes. "You figured out what's wrong with it yet ?" If the customer is up there being livid, then we'll hear "Please hurry up. I understand why he's upset. But he's being an A hole. Please fix his truck and get him outta here". Now the person who's trying to figure out what's wrong with your truck is aggravated and can not think straight. This may make it more difficult to figure out the problem. And may put him in " Leave me alone or I'll just go home" mode. That's NOT the state of mind you want the person who actually TRYING to help get you back on the road to be in. You want the dealership to have a sense of urgency. But don't put them in panic mode because of something they didn't do. It won't get your vehicle back on the road any quicker. But it will ruin several other people's day. And COULD cause the best techs to have an "emergency" and go home because he's already had a bad day. And now the whole management team is breathing down his neck because the customer is up there "acting a fool". Please don't be "That guy"

Most certainly took nothing out on them

 

[Rparry]

I got two calls today from teh dealership:
1) sales guy tells me they found & replaced a faulty module but they want to keep the truck 1-2 days to make sure that it works great. I have a loaner so why not. (amusingly I was asked to bring back the loaner as another sales guy sold it & I would get something else.
2) service dept calls and advises they found nothing wrong and I could come get it.

After work I brought the loaner back and I explained the two calls and how unsettling the contradictory messages were. He figures the service caller likely meant they found nothing wrong after the module switch.

Note to self - the service department needs some work. Either the guy calling me is truly a dolt or the guys doing the actual work didn't record what they did. Not very impressive... they don't follow through with commitments to customers and don't seem to know their butts from holes in the ground.

The sales guy handed me the keys to my truck and advised they had changed their minds and were 100% confident it wouldn't happen again. He told me there was a module (whatever that means) associated with the hybrid transmission.

I drove it home and so far so good, with two short drives to shops on the way.

As a former Ford Dealership mechanic, the way warranty works, or did in my day, the mechanic does not get paid for his time if he does not record exactly what he did, along with time punches. Also every warranty claim required an associated part to be approved by Ford. I’m sure things are not that much different now. The service advisor’s were a mixed bag, some were great and knew about cars, some were just sales people.

BP

 

[Darryl]

A

As a former Ford Dealership mechanic, the way warranty works, or did in my day, the mechanic does not get paid for his time if he does not record exactly what he did, along with time punches. Also every warranty claim required an associated part to be approved by Ford. I’m sure things are not that much different now. The service advisor’s were a mixed bag, some were great and knew about cars, some were just sales people.

BP

As a current mechanic, it's the same today. They may be even more strict. When there's a situation where we had to work quickly because of a hot case, sometimes I forget to log in or log out (it's on computer now at our dealership). So it's common for us to release the vehicle as soon as we're confident it's fixed and write it up later when we're not busy. As you know, we can't simply say replaced this or that module. But we have to document the Concern, Cause, and correction including any relevant pinpoint tests and results. In my case, I include the Ford labor ops with the allotted time to ensure I get paid properly because our warranty administrator will often miss something. In addition, sometimes we have to get prior approval for certain modules which may involve receiving an RVC (REPAIR VALIDATION CODE). Otherwise, Ford won't pay the claim. So it's ot unusual for a detailed repair description to not be available at the time of the customer picking up the vehicle. Sometimes, our service writer will ask the customer if they want the final copy mailed to them once the tech writes it up.

 

[m5040]

Sounds simple, but make sure you are at a full stop when you shift into park. The rotary shifter makes it too easy to shift before it is appropriate.

 

[Gaidheal]

That is simple.

It also has nothing to do with the faulty module that stranded me.

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