- First Name
- Kevin
- Joined
- Jun 21, 2021
- Threads
- 2
- Messages
- 14
- Reaction score
- 46
- Location
- N Las Vegas
- Vehicle(s)
- 2018 Kia Niro Touring
- Engine
- 2.5L Hybrid
- Thread starter
- #1
I have a 2022 Maverick XLT Hybrid with 42k miles, and I went to fill up the other day and was unable to get the fuel door to open. After some searching, I used the release cable in the wheel well and started to fill my tank. I noticed that I was unable to fill the tank at a normal rate because it seemed to be filling up the fuel port immediately. In order to refuel, I spent more than a few minutes trickling fuel in at a reduced rate.
I returned to the cab and started the truck, and to my surprise, the check engine light came on and stayed on. I thought this was an anomoloy and continued driving. I made a service appointment; however, before the appointment I drove enough to refuel again. Same thing happened again. Unable to open the fueling door without using the manual release cable.
I searched the forums to see if this is something that was common, but I was unable to find anything that matched my issues.
When I went to my dealer, I explained the issue and was told because I didn't have the extended warranty they wouldn't diagnose it without charging me a diagnostic fee. Fee paid, what else was I to do? At that point they told me that the truck's "evap refueling vent valve was failing"; however, for them to fix it, it would cost me $704.75 and of course the labor would need to be added, so I'm looking at $1000.00. While they were at it, they also told me that I needed a "Fuel injection & Air Induction Service". Hey, that's only $199.00...
Needless to say, I'm pissed and perhaps clueless about how service works.
My assumption is if something is failing on the truck, by no fault of my own, Ford would be happy to replace that part. That said, the story I get from the dealer is if I had only paid for the extended warranty, I wouldn't have had to pay for the diagnosis or the replacement of their faulty part.
If I'm being naive or just plain dumb here, that's fine, but this whole experience on top of the numerous recalls and time spent dealing with service have me rethinking what brand I purchase from in the future. Or maybe I just should have purchased that extended warranty?
Thoughts?
I returned to the cab and started the truck, and to my surprise, the check engine light came on and stayed on. I thought this was an anomoloy and continued driving. I made a service appointment; however, before the appointment I drove enough to refuel again. Same thing happened again. Unable to open the fueling door without using the manual release cable.
I searched the forums to see if this is something that was common, but I was unable to find anything that matched my issues.
When I went to my dealer, I explained the issue and was told because I didn't have the extended warranty they wouldn't diagnose it without charging me a diagnostic fee. Fee paid, what else was I to do? At that point they told me that the truck's "evap refueling vent valve was failing"; however, for them to fix it, it would cost me $704.75 and of course the labor would need to be added, so I'm looking at $1000.00. While they were at it, they also told me that I needed a "Fuel injection & Air Induction Service". Hey, that's only $199.00...
Needless to say, I'm pissed and perhaps clueless about how service works.
My assumption is if something is failing on the truck, by no fault of my own, Ford would be happy to replace that part. That said, the story I get from the dealer is if I had only paid for the extended warranty, I wouldn't have had to pay for the diagnosis or the replacement of their faulty part.
If I'm being naive or just plain dumb here, that's fine, but this whole experience on top of the numerous recalls and time spent dealing with service have me rethinking what brand I purchase from in the future. Or maybe I just should have purchased that extended warranty?
Thoughts?
Sponsored