- First Name
- Jeff
- Joined
- Mar 16, 2023
- Threads
- 0
- Messages
- 13
- Reaction score
- 8
- Location
- Pittsburgh
- Vehicle(s)
- Ford Maverick
- Engine
- 2.5L Hybrid
I wanted to thank everyone for the information that has been shared with me. I passed it along to the dealership this morning and got the "we tried that response" They are now looking into a "module", but the person that I talked too was not sure which one.My side airbag recall took 3 days as an electrical pin in the headliner got pinched/ popped apart and they needed to take the whole thing apart re-do everything. It looks like there is a GREAT opportunity for training the techs on procedure with this recall and how to replace the parts.
I did open a CASE last night with Ford after three attempts. The personal talked too was very nice, but I struggled getting her to understand what the problem is. She proceeded to tell me that hybrid and electric vehicles are handled by a special customer service group, but they were unavailable and she would have to pass along the information. I have also sent a private message to the Ford rep that monitors this site, but have yet to receive a response.
I started looking into the Lemon Law statute in my state. Unfortunately, the standard terms of my states Lemon Law are up to one year and 12K miles. My Maverick turned one in February and it just reached 13K miles. I did speak to a friend that is a lawyer and he did indicate that I may still be able to pursue a Lemon Law claim as this was NHTSA mandated safety recall, not a normal break/fix situation.
I really hope someone from Ford is out there listening. Our Maverick has become our "go to vehicle" even though my wife has a brand new Lexus. The flexibility is awesome and it is easy and fun to drive. The thought of not getting it back is concerning and if that becomes reality, this may be my last Ford product. I currently own a 2018 F250 (certified), 2017 Focus (certified) and my 2022 Maverick (bought new). I also own a 2021 Lexus NX 300h and outside of oil changes, it has NEVER been in the shop for either a recall or a repair.
Sorry for the rant, just wanted to share my current thought process for those that will be in a similar situation. Thanks again to everyone sharing the root cause of their issue.
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