Last Ford I buy

[Fibrepunk]

From my experience with the Maverick so far, I would have to say if Toyota/Honda has a compact pickup hybrid, I would jump ship.

All the recalls I have experienced with my 2023 XLT Hybrid so far are just minor issues to me, tolerable so far. But then when I did an oil change on the truck and seeing all the issues with the CV axles, I can only smh, and the Link for ref on my case.

I just want a reliable compact truck......

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[Hot Runr Guy]

Not sure yet, would like to be able to have a pickup bed still but not going back to under 30 mpg again and spending more on gas than I would on a car payment.

I might get a new Rav4 Hybrid and either get a small trailer or an older Toyota, or Nissan pickup from down south if I can't find one in Michigan that is eaten by rust but rather not have to have two vehicle to insure.

A mid-size SUV and a small aluminum utility trailer was my Plan-B if the Maverick hadn't come along.

HRG

 

[Bohefus]

Going to the Ford dealership has been a big hassle

The Ford dealership? I don't know where you live but usually there's more than one. If I have a bad experience I may give them one more chance but that's it.

 

[Bohefus]

Still waiting on my Maverick 2.0 Lariat (since August 2023).

Wow, I thought those types of wait times were over with (especially with a ecoboost Lariat).

 

[Solaryellow]

I've been driving for almost 30 years and out all the cars I've owned, by far Ford, Dodge and GM have always had the most problems. I was sick of constantly fixing them and all the money I was spending on repairs, and at that time in my life, that is when I decided I would stop buying American and moved to Toyota.

Being with Toyota was a great experience but I lived in Michigan and I wanted to have something with awd because of our bad winters, or at least use to have and went to Subaru because they are known for their awd system and over all versatility of their vehicles. I didn't like the CVT transmission that was in that vehicle but the experiences with their dealerships were always great!

Every machine eventually requires some sort of repair but what I place a great deal of emphasis on is whether or not the company will stand by said product. Even the great Japanese manufacturers are having issues like the engine problem with the new turbo'd engine in some of its trucks.

Oddly enough I feel the complete opposite about my last Subaru and the dealership from where it was purchased. Before this Maverick I had a 2021 (bought new) WRX that was treated like grandma drove it but when it kept having issues the dealer could not fix (9000 after 27 months) it was time to sell it to one of those places online. A vehicle turning off as it was being driven, a whining sound from the transmission/clutch area, etc..., made for a bad experience. The dealer kept giving it clear marks. Even today it is still on my carfax account and apparently, I'm not the only one who has issues with it as did the two additional owners in the past seven months. My wife's Crosstrek though? Fine. Different dealer too!

I bought my truck knowing full well it wasn't some $70K loaded F150. The truck had everything I wanted minus three small things but two I added on my own. Like Meatloaf said, Two out of three aint bad!

 

[icegradner]

The Ford dealership? I don't know where you live but usually there's more than one. If I have a bad experience I may give them one more chance but that's it.

As explained earlier, I go to the one I do because the others charge twice as much, it's already ridiculously high at the one I go to for a basic service. No way I pay double, and they likely aren't any better if the online reviews are to be believed.

 

[FordHybrid]

We got our '22 Maverick XLT Hybrid on Oct 6th and now have over 50K on it without issues. Sorry that you are having issues.

 

[Red Ryder]

Things happen. Good or bad, it all leaves a lasting impression. Twenty-five years ago I bought the worst car I ever owned which was a '96 SHO. To this day I have a stack of receipts as thick as a phone book and believe me, I called Ford many a time. At one point I flat out said I, if the vehicle would make it, I would drive it to Michigan and set it afire! Ya, that wasn't one of finer moments, but frustration gets the best of people at times. Twenty-four years later I bought another Ford after years of boycotting its vehicles.

That's funny, we were essentially a Ford family in the 90's. I bought a '92 Ranger, a '94 Explorer Sport, and a '97 F-150. My wife drove several 90's Tauruses as a young mother then. There were some issues that didn't go well, and other than an '06 Escape, we "boycotted" Ford too for a couple decades, despite being a stockholder. The Maverick was innovative and "right-sized" to lure me back, but the ownership experience soured.

 

[CurtisB]

Thanks for correcting me on the TSB situation. I'd also like to add, as a one-time service writer, it is of utmost importance to ask questions, when does this happen, get very detailed with the customer; but unfortunately, now that customer service reps handle scheduling - and most know nothing of any depth about cars, even asking them at the time of scheduling an appointment to make notes about when the problem occurs will never happen. But getting this information helped me to get praised by techs because they didn't waste time trying to duplicate a problem and could find it much more easily as they knew where to start in duplicating the customer's concerns.
Providing this information to the tech is much better than what I used to get as a tech. "Check for rattle." "Customer states there is a squeak." There were so many questions and directions one could go on those write-ups. Adding details like: "Upon a cold start up," or "over railroad tracks" could save a tremendous amount of time, and likely help get a customer's car fixed right the first time. Most writers I've worked with won't even get out of their chair to look at a customer's car to see a concern first-hand, or even get the correct mileage.

WNYEscapee

THANK YOU!
Your explanation explains a lot as to why so many people are not either getting the correct service done, or, can't find and fix the issue that the customer complained about.

I'm an old school, learned how to fix cars on my own type of person. Most of my experience in working on cars is prior to 1995, but since then, I have been able to still do complete brake jobs, replace starters, replace solonoids, alternators, timing chains, replaced heads (after having them machined), etc.

I have always done my own oil changes and will continue to do so as long as I can safely and creatively do it.

But with newer cars, computers are the norm. Computer chips are the norm. You have to plug into a car and get a computer read out of what is wrong. Remember when the mechanic would ask you to start your car, listen to it, and then tell you what was wrong with it? That's how I knew I needed a new timing belt or timing chain. That's how I knew my timing was off a tooth. That's how I knew my timing or dwell was off. That's how I knew my valves needed adjusting. Black smoke in the tailpipe meant the carburetor needed cleaning.

With newer cars, the mechanic techs are more specialized. Our new technology should create an easier fix for these folks. I feel for them. Having had to work in a tech environment with software for our customers, it can be tiring. The software we deployed had to be updated weekly, and sometimes daily!! Very frustrating for the customer.

With all this being said, I now understand the issues going on at dealerships. It makes sense now as to why they aren't in the loop as fast as we are here in MaverickTruckClub. The Techs are just trying to fix the work thats in front of them.

 

[Bohefus]

As explained earlier, I go to the one I do because the others charge twice as much, it's already ridiculously high at the one I go to for a basic service. No way I pay double, and they likely aren't any better if the online reviews are to be believed.

Makes sense

 

[Solaryellow]

That's funny, we were essentially a Ford family in the 90's. I bought a '92 Ranger, a '94 Explorer Sport, and a '97 F-150. My wife drove several 90's Tauruses as a young mother then. There were some issues that didn't go well, and other than an '06 Escape, we "boycotted" Ford too for a couple decades, despite being a stockholder. The Maverick was innovative and "right-sized" to lure me back, but the ownership experience soured.

When you are younger, you think you know a lot more than you do. Even though Ford had a number of vehicles I wanted, I had an awful taste in my mouth from my SHO which left me seeing things perhaps in a false sense of reality. As you get older, you see things a bit more clearly.

 

[Red Ryder]

When you are younger, you think you know a lot more than you do. Even though Ford had a number of vehicles I wanted, I had an awful taste in my mouth from my SHO which left me seeing things perhaps in a false sense of reality. As you get older, you see things a bit more clearly.

Yeah, that 20 year hiatus was pretty trouble-free. I was hopeful that reliability had improved among all makes and models. At least I gave 'em a chance. Or two..., or three...

 

[HeyBales]

You can't compare prices of todays vehicles with early Japanese models from decades ago!

He said least expensive of their time.

There was no comparison to today's prices.

 

[Eagle11]

I have a 2023 Ford Maverick XL Hybrid, Ford really, really cheaped out on this car, but that's not what pisses me off the most about this it. I kind of expected it with it being such low cost but I would expect it to hold up at least for at least a few years and at least 50,000 miles before you saw anything big...mine just hit 20,000 miles and I don't beat on it, nor have I modify it, the only thing that I changed about mine, is I swapped out the XL steel rims for XLT ones, with the same factory tires, so that shouldn't cause any issues!

Ford really needs to look into the CV axel they put on this. I don't know for sure that is what is bad on mine, but I highly suspect it is. The car shakes bad under acceleration, especially when I'm merging on the highway but once I get to cruising speeds it stops and I have read multiple other Maverick owners say they have also experienced the same issues and it being the cv axle. Even a few cases where the replacement axel that was put on also went bad after another 10,000 miles or so.

Took mine into my dealership about a week ago after having to wait a month to get it in when they would also had a loaner for me, they did the recalls and checked out the wobble and said the tires were out of balance and called me the next day, saying all good but it wasn't, because the following day when I got on the highway it was wobbling again. So I called back the dealership and they said they could take it back the following Monday though they had no loaner vehicles and if I needed one, that would be over 3 weeks out but I have no choice because I don't have a second vehicle to use while my Maverick is in the shop...didn't know that was something I had to have (being sarcastic). This is why I lease new vehicles, so I don't have to worry about crap like this. So my only option now is hope that the wheel doesn't fly off while driving over the next 3 weeks to wait for a loaner or rent a car and spend more on a rental that I pay for my monthly payment for the Maverick and turn it into the dealership and hope they can get to it sooner, which in my opinion, is unacceptable! Ford should be paying for rentals if the dealership can't provide a loaner in a timely fashion and it's still under warranty.

It frustrating, I was thinking about buying the Ford Escape Plug-in Hybrid at the end of the year but after this experience, I think I'm going back Toyota, they build better quality vehicles and also never had to wait super long for service loaners. Plus they treat their customers better, at least the ones near me.

So glad, I decided to lease, instead of buying, really don't think the Maverick is going to hold up long term and as soon as I can, I'm giving back my Maverick and going to Toyota or Subaru. Anything except American or Kia/Hyundai.

Ford if you listening, you need to do better on multiple levels! If we buy/lease new cars, we shouldn't be having these issues so soon and I understand quality issues do happen on new vehicles, but in cases like this, we shouldn't have to either pay out of pocket to rent a car or risk getting in a accident to wait for a service loaner.

Let us see, 24K miles, zero issues, hybrid... Love my Truck.

 

[HeyBales]

Hmmm, well good - Mav's not included!

Just shows the power of those "software only" issues.

https://abcnews.go.com/US/wireStory...ks-transmissions-suddenly-downshift-111396299

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