Last Ford I buy

[Red Ryder]

Call me when quality improves. I really think the maverick design team did a fantastic job with the maverick concept. It hits all the right notes in so many ways. They even did it twice with the hybrid vs ecoboost drivetrains - something for everyone.

Trouble is, none of that matters if you turn off your customers when the vehicle has repeated problems to the point where you question if you can trust it in the long term.

I agree with all of your points. I would trade many of the tech features for reliability.
Some have marginalized some the problems as "just software issues".
I also don't understand the distinction between "real hardware issues and problems fixed with a software patch", either can ruin your day. In fact, software issues can be worse due to the unintended side effects that many "fixes" have introduced.

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[AutobahnSHO]

Yeah I skipped everything after the first post, sounds like your dealership is the one dropping the ball.

 

[Decayed]

I agree with all of your points. I would trade many of the tech features for reliability.
Some have marginalized some the problems as "just software issues".
I also don't understand the distinction between "real hardware issues and problems fixed with a software patch", either can ruin your day. In fact, software issues can be worse due to the unintended side effects that many "fixes" have introduced.

The biggest issue with software problems is that it they can never be user serviceable. You are 100% dependent on the manufacturer providing updated software in order to keep your vehicle running. A fatal error is fatal until they provide the fix.

I like to compare modern vehicles my first truck which was a 1980 toyota pickup. 100% analog, carbureted, ignition had a distributor and points, everything entirely user serviceable with robust 3rd party parts support. I'd still have it if I hadn't let it die of rust.

If toyota went out of business you could still keep it running today with some relatively simple mechanical know-how. Modern vehicles are generally nicer, safer, have more features. Honestly my old pickup truck was quite crude but that thing ran and ran and ran. Hopefully the pendulum will swing the other way at some point.

 

[2022EOW]

Believe it or not, some of the early Japanese vehicles that gained a foothold in the states were the "least expensive" of their time. Very spartan, with a lot of painted metal inside, and low-budget. However cheap they looked and felt, they were reliable and dependable. Yet inexpensive.
Price doesn't always equate with quality.

You can't compare prices of todays vehicles with early Japanese models from decades ago!

 

[Red Ryder]

Let me see here...you buy one of the least expensive new vehicles on the market and then complain that the builder really cheaped out? What exactly did you expect?

Believe it or not, some of the early Japanese vehicles that gained a foothold in the states were the "least expensive" of their time. Very spartan, with a lot of painted metal inside, and low-budget. However cheap they looked and felt, they were reliable and dependable. Yet inexpensive.
Price doesn't always equate with quality.

You can't compare prices of todays vehicles with early Japanese models from decades ago!

You didn't comprehend my post correctly. My point was that one shouldn't assume that low price point ALWAYS yields low quality and unreliability. I used the early Japanese autos as an example.

They were cheap, but often more reliable than the much more expensive (think Buick, Cadillac) vehicle of that era.

 

[Kidamer]

Let me see here...you buy one of the least expensive new vehicles on the market and then complain that the builder really cheaped out? What exactly did you expect?

thats all nonsense its still a unibody design no real difference between this and a camry but the shell its a bit bigger but barely, and no one is complaining that the camry is cheap and well its ok that it breaks, becaue they dont they are very stout vehicles

 

[LADemien]

I have a 2023 Ford Maverick XL Hybrid, Ford really, really cheaped out on this car, but that's not what pisses me off the most about this it. I kind of expected it with it being such low cost but I would expect it to hold up at least for at least a few years and at least 50,000 miles before you saw anything big...mine just hit 20,000 miles and I don't beat on it, nor have I modify it, the only thing that I changed about mine, is I swapped out the XL steel rims for XLT ones, with the same factory tires, so that shouldn't cause any issues!

Ford really needs to look into the CV axel they put on this. I don't know for sure that is what is bad on mine, but I highly suspect it is. The car shakes bad under acceleration, especially when I'm merging on the highway but once I get to cruising speeds it stops and I have read multiple other Maverick owners say they have also experienced the same issues and it being the cv axle. Even a few cases where the replacement axel that was put on also went bad after another 10,000 miles or so.

Took mine into my dealership about a week ago after having to wait a month to get it in when they would also had a loaner for me, they did the recalls and checked out the wobble and said the tires were out of balance and called me the next day, saying all good but it wasn't, because the following day when I got on the highway it was wobbling again. So I called back the dealership and they said they could take it back the following Monday though they had no loaner vehicles and if I needed one, that would be over 3 weeks out but I have no choice because I don't have a second vehicle to use while my Maverick is in the shop...didn't know that was something I had to have (being sarcastic). This is why I lease new vehicles, so I don't have to worry about crap like this. So my only option now is hope that the wheel doesn't fly off while driving over the next 3 weeks to wait for a loaner or rent a car and spend more on a rental that I pay for my monthly payment for the Maverick and turn it into the dealership and hope they can get to it sooner, which in my opinion, is unacceptable! Ford should be paying for rentals if the dealership can't provide a loaner in a timely fashion and it's still under warranty.

It frustrating, I was thinking about buying the Ford Escape Plug-in Hybrid at the end of the year but after this experience, I think I'm going back Toyota, they build better quality vehicles and also never had to wait super long for service loaners. Plus they treat their customers better, at least the ones near me.

So glad, I decided to lease, instead of buying, really don't think the Maverick is going to hold up long term and as soon as I can, I'm giving back my Maverick and going to Toyota or Subaru. Anything except American or Kia/Hyundai.

Ford if you listening, you need to do better on multiple levels! If we buy/lease new cars, we shouldn't be having these issues so soon and I understand quality issues do happen on new vehicles, but in cases like this, we shouldn't have to either pay out of pocket to rent a car or risk getting in a accident to wait for a service loaner.

Sorry about the issues, perhaps you should be talking with Ford instead of posting on an open forum. I for one have nothing but praise for my 2022 Maverick 2.0. I have had zero issues and just completed a nice 3000-mile journey where I got an amazing 32mpg. Good luck with that Toyota, you're going to need it.

 

[shadow76]

Tell the dealership to look at Tech hotline reports for this issue. I had the same in mine, and found some of the hotline reports that exactly described my problems and the solution.
I work at a dealership, but am not a technician...... The workshop manual may not point to this diagnosis..... So giving the service department the heads-up to check the hotline reports might speed up the repair.

Did you try seeing if another dealer can get you in sooner?

What was the solution ?

 

[KevCuRaoi]

What was the solution ?

Both halfshafts were replaced.

 

[bgn]

Sorry about the issues, perhaps you should be talking with Ford instead of posting on an open forum. I for one have nothing but praise for my 2022 Maverick 2.0. I have had zero issues and just completed a nice 3000-mile journey where I got an amazing 32mpg. Good luck with that Toyota, you're going to need it.

Ford doesn't care. I placed upwards of 25 calls to their corporate 1-800 number about nuts being left off my side airbag recall with evidence from their own service manual. Probably more than 6-7 hours of waiting on hold and talking with reps.

Unreturned calls, unreturned emails, lies, and more lies.

They do not care.

 

[dogtruck]

I understand your frustration and encourage you to return to the products you have confidence in. Many threads suggest a weak dealership..who cares. To us, the customer, the dealership IS Ford and Ford should care .
I have a '23XLT, with grabby breaks. I go to the dealer hoping for the TSB undate on the Electronic Brake Unit, I went armed with the TSB in hand.
The Service Writer explained that TSB was not for my Vin number and Ford would not pay to fix it.
WAIT A F...ing minute.
Its a Ford.
Its u.nder warranty.
Ford has acknowledged the problem ( the TSB)
Warranties are for things that go wrong.
Grabby brakes are wrong.
Fix it.
They did.
I love my Toyota Sienna hybrid. Best wishes on your future choices.

 

[shadow76]

I mean you're over reading into what I meant when I said "promised" you tool! I know they overstate the mileage on all vehicles by using optimal conditions/speeds etc...but it has not been close to the estimate from the get go when I calculate at the pump, it's off every time compared to the trip computer by way too much (anywhere from 3-7 mpg). Might be just my vehicle or it could be a wide spread issue, but changes each fill up and is off by a lot and in the wrong direction, might explain why some people are claiming they are getting high 40s or low 50s, they are just looking at the trip computer and believing in those numbers when in reality they aren't.

My numbers are usually 1.5-2 mpg lower than the display. But this could be from usually not refueling at the same station/pump each time.

 

[Red Ryder]

Sorry about the issues, perhaps you should be talking with Ford instead of posting on an open forum. I for one have nothing but praise for my 2022 Maverick 2.0. I have had zero issues and just completed a nice 3000-mile journey where I got an amazing 32mpg. Good luck with that Toyota, you're going to need it.

Isn't that the purpose of an open forum - discussion?
Just as you mention nothing but praise and zero issues, it serves the forum's purpose to hear the good and bad. You said, "I for one....", but there are more than one, and some of those experiences are positive, and some are negative.

 

[Solaryellow]

Things happen. Good or bad, it all leaves a lasting impression. Twenty-five years ago I bought the worst car I ever owned which was a '96 SHO. To this day I have a stack of receipts as thick as a phone book and believe me, I called Ford many a time. At one point I flat out said I, if the vehicle would make it, I would drive it to Michigan and set it afire! Ya, that wasn't one of finer moments, but frustration gets the best of people at times. Twenty-four years later I bought another Ford after years of boycotting its vehicles.

 

[Hot Runr Guy]

MHM, have you decided what you're buying next?

HRG

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