Headliner Issues after Side Airbag Recall Replacement

[S Fox]

I have not taken my Velocity Blue Hybrid Mav to my dealer yet for the airbag recall. They told me that the headliner needs to be removed and reinstalled. I am worried that it will not be the same and there will be issues. Has anyone experienced issues with their headliner replacement or other issues after this airbag recall?

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[cannon]

I had my recall done and zero issues, nothing worth worrying about. Look it over when you pick it up and if there is any dirt or fitment issues bring it up right away and take pictures.

 

[OleFordGuy]

There's Lot's of threads/post on the air bag recall. Search around and you'll find positive's and negative's like with anything else.

 

[skyhawk]

Yes people have had headliner issues after the airbag install, mainly due to broken clips which leaves the headliner sagging, and lots of complaints of greasy/dirty hands leaving prints all over the headliner.

my advice would be to supply several pairs of nitrile gloves to the person who will be doing the install, because apparently they don't keep any clean gloves at Ford dealers, and also caution them to be extra careful with the clips that hold the headliner up.

The other thing they need to be extra careful about is fragile wiring, especially under the door sills. It seems a lot of techs will be rough and even step on these wires, and it will cause chaos in some cases for the vehicle.

there are more than a few threads about all of these things that can be found on this forum

 

[HD676]

Zero issues. Took about 2 1/2 hours from drop off to finished.

 

[mswillis5]

Zero issues. Took from 7am to 4pm at my dealer. They said they worked on 12 Mavericks at the same time that day with 1 Tech per car.

 

[grumpyunk]

I do not think I would be lecturing the service writer or the technicians about keeping things clean or breaking clips.

To do so is an insult to their abilities and work ethic.

To have someone who may not know you from Bob the oil guy tell you how to do your job can be taken as a lack of belief that somone is able to perform their job without instruction from someone who is not going to do the job, had never done the job, and who is expressing their lack of respect for the technicians ability.
I know it would bother me.
tom

 

[Red Ryder]

Just got mine back from the airbag recall. Lots of tool marks, grimy hand prints on the headliner, the pillar trims, the weatherstripping is not in the correct position, and so forth. Doesn't even feel like a newer vehicle now.

 

[bgn]

I do not think I would be lecturing the service writer or the technicians about keeping things clean or breaking clips.

To do so is an insult to their abilities and work ethic.

To have someone who may not know you from Bob the oil guy tell you how to do your job can be taken as a lack of belief that somone is able to perform their job without instruction from someone who is not going to do the job, had never done the job, and who is expressing their lack of respect for the technicians ability.
I know it would bother me.
tom

I didn't mention a thing when dropping it off.

It came back with:

1. Oily fingerprints on the headliner
2. Broken clips on the headliner
3. Four plastic panels gouged
4. Scratched dash (still not fixed)

Professionals act professional. These are not professionals.

 

[Red Ryder]

I didn't mention a thing when dropping it off.

It came back with:

1. Oily fingerprints on the headliner
2. Broken clips on the headliner
3. Four plastic panels gouged
4. Scratched dash (still not fixed)

Professionals act professional. These are not professionals.

I didn't either, and I got similar outcome. Sad thing is, it is a rare surprise when these guys get it right. It shouldn't be that way, but it is certainly the norm.

 

[Hillbilly]

Yeah mine probably WONT be going in for the bags

 

[grumpyunk]

I didn't mention a thing when dropping it off.

It came back with:

1. Oily fingerprints on the headliner
2. Broken clips on the headliner
3. Four plastic panels gouged
4. Scratched dash (still not fixed)

Professionals act professional. These are not professionals.

No question. But the ones who do good work, professional level, would take it as I stated. I doubt suggesting that they 'be careful and do a good job' would have no effect but to bother a good tech and be ignored by a sub-par, unprofessional 'tech'.
I guess one can only hope that they have a good dealer...

tom

 

[ddhill]

I had my headliner replaced because it was delaminating. When it came back, I was not happy and pushed back. In my case it was a slapdash job - with obvious puckers in the overhead console. And.... the cut along the edge is coming from the factory as ragged not crisp. So got them to redo the work and it came back fine. The ragged cut is just poor quality from Ford it seems (the original had a crisp edge, the two new ones under warrentee were not - guessing a dull blade cutting the fabric)

I did *not* have greasy handprints - If I had I would have asked them when the service manager would schedule the free detailing to correct it - because that is not acceptable.

 

[huunvubu]

No issues at all getting the AirBag Recall 22C20 done at AutoNation Ford Frisco.

I also had Recall 22S47 "Under Hood Fire" done the same day.

Also had the TSB 23-2060 "Grabby Brakes" done (all modules updated)

and a full test of the 12V battery to rule that out as cause of the occasional Deep Sleep.

The above took the day to complete but I got a complementary Lyft ride home and back so no waiting needed.

All in all I am very pleased with my experience.

 

[skyhawk]

No question. But the ones who do good work, professional level, would take it as I stated. I doubt suggesting that they 'be careful and do a good job' would have no effect but to bother a good tech and be ignored by a sub-par, unprofessional 'tech'.
I guess one can only hope that they have a good dealer...

tom

Pointing out the things to be cautious about is not implying the techs are unprofessional.

These are relatively new vehicles in the Ford lineup and using less expensive materials than other Fords. Techs should be made aware beforehand about problems that other techs across the country have experienced during a given procedure. If Ford is not disseminating this information, then the customer is the last line of defense.

The customer can politely point out the problems that other customers are regularly experiencing and ask the techs to be extra careful because these Mavericks are a bit flimsier and apparently the headliners are like sponges and will hold on to and show every fingerprint.

If I was a tech I would appreciate the heads up. Better to know going in what to look out for and avoid, than to have an unhappy customer with a come back service call or spending hours or days chasing down a trouble code for what turns out to be a damaged wiring problem because you stepped on the harness.

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