ARIZONA - Dealer Talk

[mswillis5]

Welcome to the club of Maverick owners! Of course, it didn't really happen unless there is a picture posted hehe

Thank you for the reminder. I have added it now!

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[Bigbw]

I ordered from Chapman in Scottsdale on Jan 6. Got the email confirmation from Ford on 1/10, asked sales rep for order and got it from Chapman on 1/13. Sales rep told me to expect delivery in mid April, which i did not believe for a second. I did not hear from the dealer again, but there was nothing for them to tell me. When I started seeing all the stuff about Ford not being able to fill all the orders, I called the dealer and sales rep said they had not heard anything and they still thought mine would be built, but they had no idea when. Since my order was in Jan and most of what I ordered was on the contstrained list. I decided to buy a Bronco Sport instead. Chapman did have a "market based premium" (new dealer speak for dealer markup) but it was a lot less than other dealers are adding to Bronco's and they did cut it in half for me. Dealer in Prescott is adding 8K to the MSRP. One dealer told me they don't add any markup, but could not explain why the MSRP was 34k and the sales price was 40K and that was before dealer add accessories. My Bronco is due in on March 15. While I am somewhat disappointed about not getting the Mav, pretty sure I will be happy with the BB. Good luck to all who ordered Mav's, hope you get them and just love em..

 

[Bigbw]

Chapman told me my original Maverick ordered had been canceled by Ford, today I got an email from Ford saying my order was delayed. No mention of how long or anything else, just that it was delayed and they would let me know when it was scheduled. I pretty much knew Chapman would just let the order play out and if it came in sell it to the highest bidder.

 

[KKL]

Chapman told me my original Maverick ordered had been canceled by Ford, today I got an email from Ford saying my order was delayed. No mention of how long or anything else, just that it was delayed and they would let me know when it was scheduled. I pretty much knew Chapman would just let the order play out and if it came in sell it to the highest bidder.

When and what did you order? I ordered August a FE Hybrid Lariat from Chapman.

 

[Eagle11]

OK, I ordered mine from Rodeo Ford (an Earnhart group dealer) was expecting to get nailed. Pleasant surprise that didn't happen, the dealership made many mistakes, they owned what they did and made things right. I picked mine up 4 days ago.

All Vehicles have added items about $1700 and marked up, mine did not have them, I had spoken to the GM before my truck arrived. My only real issue was the Finance department, I hate them, even though the FI guy keep asking me if I wanted an extended warranty and I kept saying NO. When it came time to sign the paperwork he throw in a wheel and tire package, after I caught this and asked what the F is was, he took it out of the deal, payments lowered $35/m....

 

[ConfusedMaverick]

I ordered my Hybrid Maverick from Sanderson on 10/26. I've called the dealership but the salesman seems clueless, he doesn't even know how many other Maverick orders are waiting. Received the email from Ford regarding the delays but my patience is wearing thin.

 

[KKL]

I got my shipped email 2/15 with estimated delivery between 2/27 and 3/5. Mine is going to Chapman Scottsdale. I'll let everyone know when it arrives! Lol

Has your Maverick arrived? How are things going with Chapman?

 

[Delzona]

OK, I ordered mine from Rodeo Ford (an Earnhart group dealer) was expecting to get nailed. Pleasant surprise that didn't happen, the dealership made many mistakes, they owned what they did and made things right. I picked mine up 4 days ago.

All Vehicles have added items about $1700 and marked up, mine did not have them, I had spoken to the GM before my truck arrived. My only real issue was the Finance department, I hate them, even though the FI guy keep asking me if I wanted an extended warranty and I kept saying NO. When it came time to sign the paperwork he throw in a wheel and tire package, after I caught this and asked what the F is was, he took it out of the deal, payments lowered $35/m....

Wow! I think I'd have words with the GM about that finance guy! That's some bs that he tried to sneak in things you didn't ask for or want!

 

[New2AZ]

Has your Maverick arrived? How are things going with Chapman?

It arrived about 3 weeks ago. Everything went really smoothly once I was dealing with people other than my original salesperson. I've been back to the dealership twice since. Once to pick up my FITS box in the service area (they had it waiting for me after I called) and once to get my windows tinted. Could have gone elsewhere for the tinting but I figured I'd throw em a bone, as I was able to avoid all the other "desert protection package" add-ons. The fact that I DID successfully avoid the protection package actually shocked the finance guy.... which says a lot lol

 

[D Janke]

Has your Maverick arrived? How are things going with Chapman?

You will LOVE this truck! 46.3 MPG as of yesterday .... it's got me smiling from ear to ear as I pass all these gas stations RoFl

 

[Eagle11]

Wow! I think I'd have words with the GM about that finance guy! That's some bs that he tried to sneak in things you didn't ask for or want!

Typical BS for the Finance department, their main job is to make more money for the dealership

 

[Delzona]

Typical BS for the Finance department, their main job is to make more money for the dealership

That's the only part of the whole trip down to the dealership that I dread once my Maverick finally arrives. The last time I bought a new truck, 2008, I told the finance person, as soon as we sat down, I understand that you have to make offers and try to make money, however, when I say "no thanks" we move on to the next item. If you can't do that then lets get the manager in here right now and we'll cut to the bottom line. I just don't want to sit there and listen to a bunch of sales pitch about crap that I don't want! I'll listen to hear what's on offer and say no thanks, I don't need a pitch. I'm guessing I may need to be very careful reading all the paperwork since there might more of an effort to "add" items they hope that I won't catch. Who knows! My internet salesman said they don't add anything to your order and they do offer stuff, but only you can accept it. So I'll see how that goes.

 

[Eagle11]

That's the only part of the whole trip down to the dealership that I dread once my Maverick finally arrives. The last time I bought a new truck, 2008, I told the finance person, as soon as we sat down, I understand that you have to make offers and try to make money, however, when I say "no thanks" we move on to the next item. If you can't do that then lets get the manager in here right now and we'll cut to the bottom line. I just don't want to sit there and listen to a bunch of sales pitch about crap that I don't want! I'll listen to hear what's on offer and say no thanks, I don't need a pitch. I'm guessing I may need to be very careful reading all the paperwork since there might more of an effort to "add" items they hope that I won't catch. Who knows! My internet salesman said they don't add anything to your order and they do offer stuff, but only you can accept it. So I'll see how that goes.

That this what I stated too and read the paperwork very carefully

 

[Bigbw]

When and what did you order? I ordered August a FE Hybrid Lariat from Chapman.

I ordered on Jan 10, they told me I would get it in April. did not believe that. Decided in late Feb to switch to Bronco Sport they said I could get by Late March. It came in early and I got it in early March. Would have liked the Mav but did not want to wait until who knows when to get it.

 

[Bigbw]

I had to get the desert protection package, sales rep said Chapman will not sell a car without it. I could not believe the extended warranty they tried to sell me in finance, $520 per month for top level plan, even base plan was over $300 a month. I got the feeling not many folks go for it as finance guy did not ever blink when I said no. I was on in finance for 15 minutes, overall a pretty good experience.

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