Entering Service History in FordPass App

[MaverickShark]

Hi Everyone,

I'm not sure when the FordPass app was updated, but last week I changed my own oil but was unable to enter that in the FordPass app. Did they remove that with the resent app update or am I just not looking in the right place? I had done it before and can still see the previous oil changes in the service history.

Something else I just noticed is that I had just got my Mav back from the dealership for some warranty work (The service engine soon light came on which led to them replacing the 12V battery, BCM, and a harness) but I don't see that entered in that app's service history either.

Any ideas as to how to enter the service history?

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[AF Blue]

I'm not sure when the FordPass app was updated, but last week I changed my own oil but was unable to enter that in the FordPass app. Did they remove that with the resent app update or am I just not looking in the right place? I had done it before and can still see the previous oil changes in the service history.

i noticed i could not enter my own service update either via the FordPass App.
I was able to do it via regular online ford.com though

Service History (ford.com)

 

[Samcat13]

i noticed i could not enter my own service update either via the FordPass App.
I was able to do it via regular online ford.com though

Service History (ford.com)

Thank you.

 

[sanpablo]

i noticed i could not enter my own service update either via the FordPass App.
I was able to do it via regular online ford.com though

Service History (ford.com)

When I've tried to add to my service history at ford.com I get an error message
"Oops! Something went wrong adding your entry. Please refresh and try again later."

 

[BobC]

Hi Everyone,

I'm not sure when the FordPass app was updated, but last week I changed my own oil but was unable to enter that in the FordPass app. Did they remove that with the resent app update or am I just not looking in the right place? I had done it before and can still see the previous oil changes in the service history.

Something else I just noticed is that I had just got my Mav back from the dealership for some warranty work (The service engine soon light came on which led to them replacing the 12V battery, BCM, and a harness) but I don't see that entered in that app's service history either.

Any ideas as to how to enter the service history?

Ford has taken it out of the Ford Pass App for a little while, It's undergoing a refresh / update. I'll wait for it to come back in about 1 or 2 months.

 

[Moorparkmark]

i noticed i could not enter my own service update either via the FordPass App.
I was able to do it via regular online ford.com though

Service History (ford.com)

Great help- thanks for this link

 

[Swamp ick]

I got the same error message and ended up calling Ford after several attempts over a week.

The error message comes up when you list out the things you did in the free text box. I marked oil change and filter change boxes and then in free text I listed

Mobil One 5w30 full synthetic
Motorcraft 910 filter.


Instead if you write it out in paragraph form

Mobil One 5w30, Motorcraft 910 oil filter

It will accept it.

 

[sanpablo]

I got the same error message and ended up calling Ford after several attempts over a week.

The error message comes up when you list out the things you did in the free text box. I marked oil change and filter change boxes and then in free text I listed

Mobil One 5w30 full synthetic
Motorcraft 910 filter.


Instead if you write it out in paragraph form

Mobil One 5w30, Motorcraft 910 oil filter

It will accept it.

Thank you, paragraph form worked!

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