📣 1/20 Scheduling Email Received Group [EMAILS ARRIVING!!]

[fury88]

If you didn't get an email than your order wasn't scheduled. What do you want them to tell you?

Are you kidding me? How about where it is in the line? Would be nice, right? I’ve said a dozen times if I ordered it and they told me it would take 9 months to get it and it’s definitely this date or time frame I would be TOTALLY fine with that answer. Checking every Thursday for an email is mental man. Estimate it at least?? Imagine ordering anything and not hearing stuff for MONTHS.

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[sn00pyguy]

I was busy posting a "still waiting" meme on MaverickTruckClub.com when I actually received the schedule date email. LOL! In November I changed from Cyber "Yellow" to Velocity Blue after seeing the actual colors on other Vehicles.

Email received: 12:20pm on January 21, 2022.
Build Week: March 7, 2021.
Build info: Lariat Lux, Velocity blue, mud flaps, all weather mats, co-pilot.
Location: Near Cincinnati, Ohio
Original Order date: July 10, 2021
Dealer info: Castrucci Ford of Milford Ohio

 

[Jdub]

Damn. I ordered 6/30. Another depressing Thursday courtesy of Ford.

From one June 30 order to another, the pain will leave when we finally get the truck. Until then let's just sit back, there is nothing we can do about it.

 

[schum173]

Just got my email!

• 12:24pm ET
• March 14th, 2022
• 🛻 Area 51, Hybrid Lariat First Edition
• Treasure Coast, Florida
• 8/9/21
• Sunrise Ford, Fort Pierce, FL

 

[mountaindewrick]

Well , found out Monday (1/17/22) that my order from 8/18/21 , BASE XL Hybrid with sunroof and folding bedcover, finally went from priority 11 to 02 . Guess the new wait now begins... Would be great to get my build date today but not holding my breath , lol

UPDATE; Hurray ! Just got my email today , scheduled for week of Marc 14th.

Dear RICHARD AYERS,

We are excited to let you know your 2022 Maverick XL has been scheduled for production. Your vehicle is scheduled to be built the week of March 14, 2022.

 

[2cafn8d]

It’s on!
11:57
XLT Hybrid Lux w/SIBL
8/16 Order
MA, USA
I’m pleased!

I am extremely happy to announce my Maverick is finally scheduled for production.
2022 Ford Maverick XLT
Hybrid
Cactus gray
Lux package

Ordered August 12th
VIN: 3FTTW8E35NRA47173

Ordered at Gentilini Ford, Woodbine, NJ

Build date is March 7th

I'm very happy for you both, but this is what I was talking about.

Beyond frustrated is an understatement.

 

[TD331]

Will wonders ever cease.

Email received 11:09 am CST
XLT
Cactus Grey
LUX SIBL
Co pilot 360
SE Louisiana
Order date 6/23
Dealer Supreme Ford

 

[Thrillhouse]

Are you kidding me? How about where it is in the line? Would be nice, right? I’ve said a dozen times if I ordered it and they told me it would take 9 months to get it and it’s definitely this date or time frame I would be TOTALLY fine with that answer. Checking every Thursday for an email is mental man. Estimate it at least?? Imagine ordering anything and not hearing stuff for MONTHS.

There's really no way of knowing when you are going to be scheduled. Ford has no idea what part shortages they will have in the future. When they give you a random estimate, and fails to provide it by then, you would complain about that.

Speaking of ordering stuff and not hearing for months, I'm waiting on an entry door I ordered for my house back in August. There is a shortage and they'll let me know when it arrives. They estimated it would arrive in December. It didn't. A lot of good that estimate did huh?

 

[2freyke]

WTF.... yep ignored again... AUG 15 Order...

 

[Gerhardtracing]

No email but I called and got my vin # !!

3/7/22
🛻 White XLT hybrid no add ons
Denver, CO
6/9/21
Phil along Ford Denver, Co

 

[XLTLUXCG]

Noticing emails came in waves today.

 

[XLTLUXCG]

I'm very happy for you both, but this is what I was talking about.

Beyond frustrated is an understatement.

Such a flawed system. Really is sad.

 

[PDX Mavrix]

Well you automate it. I work in the analytics field. The jobs run and then people read the results.

Well, if Ford is running the analytics on this topic, here are some key words to analyze: I am frustrated, angry and disappointed with this process. There is no good consumer based justification for an ordering system that results in customers ordering the exact same truck left twisting in the breeze when others who order later get theirs scheduled.

As this is my first experience with a Ford purchase (despite special orders for many other brands), it has significantly diminished my opinion of the company. If they can't manage to get the customer facing communications and logistics correct, what else is getting screwed up behind the scenes? Because leaving communications to dealers in this setup is idiotic. They know little and aren't interested in wasting time with the effort it takes to learn and communicate on these orders.

Get it together or get out of the pseudo direct order model.

That's the rant for today. See you next week.

 

[Thoron99]

Guess going with a ‘poverty build’ XL isn’t helping, or Ford is just randomly scheduling builds, people both before and after my order date are getting emails.

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