Axle Replaced (barely) Under Warranty...but games played on paperwork?

[pigsareus]

35,700 miles and I got the vibrations from stop to heavy acceleration, and again from 50-60mph, and a quick search through the forums suggested the axle was bad. The dealership was well aware of the situation having done numerous Maverick axles. It took three total days including ordering the parts and installing them. I asked for proof that they actually replaced the axles and didn't just replace the CV boots, and what I got were some pictures sent to my phone, but with no date details or EXIF data (underlying metadata) to prove when the pictures were taken. I have shared those as attached files.

I have driven the car about a hundred miles since the repair and none of the vibration issues remain. I assume they did in fact replace the axles, but I haven't pulled off the belly pan to physically inspect the parts.

My paperwork included the following items, one of which shows a charge listed but for which I didn't pay
A. 99P - gas multi-point inspection $0.00
B. AC001 "front end is shaking left to right, vibration".
Op.1 AC001 - Miscellaneous Air Conditioning Repair $190.00
C. 1007D, 4462A, 10; 07DXQ - Axle Shaft Remove and Replace $0.00
Op.1 1007D - rotational noise, vibration, harshness, diagnosis (there is a long list of small items such as bolts and nuts and the shafts included under this item)
Op2 4462A - halfshaft or axle shaft assembly front
Op3 21007DXQ - rotational noise

One thing to note, is that upon intake, the service advisor told me that they charge an inspection fee of $190, which will not be charged if in fact the item that needs replacement or repair is in fact covered under warranty. I wonder whether that is what underlies item B above, and if so, does that mean they charged Ford for their routine inspection fee of $190 under the guise of AC repair? If so I would think that is fraud.

I didn't end up paying anything, and they provided me a Bronco Sport Big Bend as a loaner, for which they did an authorization of $200 and rental of $50 a day all of which was waived because the actual repair was covered under warranty.

I have now almost exceeded the 36,000 mile mark and am outside the scope of the warranty, but I understand that the above warranty repair would have cost between $2,200 and $2,700 for parts and labor at the dealership and feel lucky that the problem didn't manifest later on. I find myself wondering whether to purchase an extended warranty at this stage, or start a separate emergency fund of, say, a few thousand for repairs and self-insure for anything not covered under regular car insurance.

Replacing a torn boot doesn't do anything to affect any vibration, they replaced the half shaft - you're all set. Also the CVs are waranteed under the 5 year powertrain warranty and lump on that they (at least for the 22s) sent out notice that they'll replace both of them (even if only one showed a symptom) up to 150k miles. You're good - if you get a new vibration down the road it's likely the other CV and they'll replace that too.

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[tciotti2003]

Ford sent out a notice extending the warranty to 150k miles regarding the cv axles..The original warranty was to 60k miles..You should see this in your ford pass app under service then customer satisfaction pr

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[tciotti2003]

im not sure but wouldnt they be covered under the 5K/100K powertrain warranty ???????

CV Axle replacement is now covered under a customer satisfaction program titled half shaft replacement...I found out this extends to 150k miles...It can be found in yoyr ford pass app under the service tab

 

[OleFordGuy]

CV Axle replacement is now covered under a customer satisfaction program titled half shaft replacement...I found out this extends to 150k miles...It can be found in yoyr ford pass app under the service tab

Yep I knew about that for the MY22 builds, I got the memo from ford on mine but didn’t know the other posters year model

 

[HeyBales]

CV Axle replacement currently just for majority of 22MY is now covered under a customer satisfaction program titled half shaft replacement...I found out this extends to 150k miles...It can be found in yoyr ford pass app under the service tab

Fixed your post above to be accurate.

Many times those generalized statements that aren't correct lead to confusion.
Like "there was a battery recall for all the trucks that came with a FLA battery", or "there was a rear view camera software update for the pre-25MY".

 

[sprubs]

so this problem is really obvious when it happens, right?

 

[sva50233]

so this problem is really obvious when it happens, right?

Yes. You may experience vibrations which make the truck feel llike its shaking left to right from a dead stop to strong acceleration up to 30mph, and then again at certain speeds, such as from 50-60mph. The vibrations for me were at full 100% from 0% within a day or two. Other members felt the vibrations at different speeds

 

[HeyBales]

But not on coasting even at high speeds, where a bad radial or tire imbalance could still be felt.

 

[umpkey]

Just had both of my Front CV Axles replaced today under warranty (5y/60K) as I was at 42,000. Had the vibration that started at 40 mph and disappeared at 60 mph. Should be the newer CV Axles so hopefully won't need another replacement.

 

[sprubs]

so any thoughts on if this will just become a recall? I don't really see how something like this could just be a problem for some people given that it seems like a straight up design issue. I have to think that it's going to eventually get everyone.

 

[todd92]

so any thoughts on if this will just become a recall? I don't really see how something like this could just be a problem for some people given that it seems like a straight up design issue. I have to think that it's going to eventually get everyone.

It would never be a recall. Ford isn't going to replace every CV axle. It might become CSP, where the warranty on the CV axles is greatly extended.

 

[Suzukiridr14]

35,700 miles and I got the vibrations from stop to heavy acceleration, and again from 50-60mph, and a quick search through the forums suggested the axle was bad. The dealership was well aware of the situation having done numerous Maverick axles. It took three total days including ordering the parts and installing them. I asked for proof that they actually replaced the axles and didn't just replace the CV boots, and what I got were some pictures sent to my phone, but with no date details or EXIF data (underlying metadata) to prove when the pictures were taken. I have shared those as attached files.

I have driven the car about a hundred miles since the repair and none of the vibration issues remain. I assume they did in fact replace the axles, but I haven't pulled off the belly pan to physically inspect the parts.

My paperwork included the following items, one of which shows a charge listed but for which I didn't pay
A. 99P - gas multi-point inspection $0.00
B. AC001 "front end is shaking left to right, vibration".
Op.1 AC001 - Miscellaneous Air Conditioning Repair $190.00
C. 1007D, 4462A, 10; 07DXQ - Axle Shaft Remove and Replace $0.00
Op.1 1007D - rotational noise, vibration, harshness, diagnosis (there is a long list of small items such as bolts and nuts and the shafts included under this item)
Op2 4462A - halfshaft or axle shaft assembly front
Op3 21007DXQ - rotational noise

One thing to note, is that upon intake, the service advisor told me that they charge an inspection fee of $190, which will not be charged if in fact the item that needs replacement or repair is in fact covered under warranty. I wonder whether that is what underlies item B above, and if so, does that mean they charged Ford for their routine inspection fee of $190 under the guise of AC repair? If so I would think that is fraud.

I didn't end up paying anything, and they provided me a Bronco Sport Big Bend as a loaner, for which they did an authorization of $200 and rental of $50 a day all of which was waived because the actual repair was covered under warranty.

I have now almost exceeded the 36,000 mile mark and am outside the scope of the warranty, but I understand that the above warranty repair would have cost between $2,200 and $2,700 for parts and labor at the dealership and feel lucky that the problem didn't manifest later on. I find myself wondering whether to purchase an extended warranty at this stage, or start a separate emergency fund of, say, a few thousand for repairs and self-insure for anything not covered under regular car insurance.

It seems to me that you worry about everything that might happen. You also don't trust that Ford did what (by wanting to look at the repair) they said was done. There was no cost to you, but you're still not happy, without an ESP any furture problem will cost more then you think.

 

[sva50233]

It seems to me that you worry about everything that might happen. You also don't trust that Ford did what (by wanting to look at the repair) they said was done. There was no cost to you, but you're still not happy, without an ESP any furture problem will cost more then you think.

"furture"
"then"

"everything that might happen"
Interesting that you inferred that about me from one post.

 

[sva50233]

Just had both of my Front CV Axles replaced today under warranty (5y/60K) as I was at 42,000. Had the vibration that started at 40 mph and disappeared at 60 mph. Should be the newer CV Axles so hopefully won't need another replacement.

Good to know that they took care of it 42k. I wonder how many members here had their axles replaced, only to have the updated part number part go bad on them again

 

[Edge Haley]

Good to know that they took care of it 42k. I wonder how many members here had their axles replaced, only to have the updated part number part go bad on them again

You may not be paranoid....I received the "half-shaft failure" letter today (10/03/25). As I read the letter it suggest the half-shaft failure is only covered thru the standard warranty=3yr 50K. But if you have the half-shaft inspected NOW and it has the issue it will be repaired under warranty even tho I'm past the 3 yr warranty on the half-shaft. If fixed the half-shaft warranty is extended to 10yrs/150,000 miles. If inspected and they see no need for action half-shaft warranty is extended to 150k miles if it fails. Final comment in Ford's letter was if you feel or don't hear any funny noises from suspension "do nothing".

I've driven nothing but 911's for 25 yrs and they & service were rock solid and never any unexpected service issues/ but could fix or rebuilt anything. My first Maverick service was a simple oil change, then driven cross-country to discover at another oil change center the cover plate was put on cock-eyed by my Ford dealer and 3 bolts were stripped and had to pay an oil change place in Montana to fix them.

Second service at my Ford dealer was a 1/2 hour recall, but my service rep had gone on vacation and the Ford dealer basically lost my service record/truck for 4 days...making me rent a car for 4 days, when it was fixed 4 days earlier...but they had lost my truck. I have lost total confidence in my Ford Dealer...I'll skip my "half-shaft failure" since I don't hear any noises but mostly due to lack of confidence in my dealer service.
Love the Maverick and I'm sure I will buy another.

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