Axle Replaced (barely) Under Warranty...but games played on paperwork?

[pvilla4023]

35,700 miles and I got the vibrations from stop to heavy acceleration, and again from 50-60mph, and a quick search through the forums suggested the axle was bad. The dealership was well aware of the situation having done numerous Maverick axles. It took three total days including ordering the parts and installing them. I asked for proof that they actually replaced the axles and didn't just replace the CV boots, and what I got were some pictures sent to my phone, but with no date details or EXIF data (underlying metadata) to prove when the pictures were taken. I have shared those as attached files.

I have driven the car about a hundred miles since the repair and none of the vibration issues remain. I assume they did in fact replace the axles, but I haven't pulled off the belly pan to physically inspect the parts.

My paperwork included the following items, one of which shows a charge listed but for which I didn't pay
A. 99P - gas multi-point inspection $0.00
B. AC001 "front end is shaking left to right, vibration".
Op.1 AC001 - Miscellaneous Air Conditioning Repair $190.00
C. 1007D, 4462A, 10; 07DXQ - Axle Shaft Remove and Replace $0.00
Op.1 1007D - rotational noise, vibration, harshness, diagnosis (there is a long list of small items such as bolts and nuts and the shafts included under this item)
Op2 4462A - halfshaft or axle shaft assembly front
Op3 21007DXQ - rotational noise

One thing to note, is that upon intake, the service advisor told me that they charge an inspection fee of $190, which will not be charged if in fact the item that needs replacement or repair is in fact covered under warranty. I wonder whether that is what underlies item B above, and if so, does that mean they charged Ford for their routine inspection fee of $190 under the guise of AC repair? If so I would think that is fraud.

I didn't end up paying anything, and they provided me a Bronco Sport Big Bend as a loaner, for which they did an authorization of $200 and rental of $50 a day all of which was waived because the actual repair was covered under warranty.

I have now almost exceeded the 36,000 mile mark and am outside the scope of the warranty, but I understand that the above warranty repair would have cost between $2,200 and $2,700 for parts and labor at the dealership and feel lucky that the problem didn't manifest later on. I find myself wondering whether to purchase an extended warranty at this stage, or start a separate emergency fund of, say, a few thousand for repairs and self-insure for anything not covered under regular car insurance.

mine just went bad at 140k miles nd i was about to pay for it when i got a letter from ford covering it under warranty up to 150k/10yrs

didnt even know it was an issue till the dealer told me

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[Mikk]

I have now almost exceeded the 36,000 mile mark and am outside the scope of the warranty, but I understand that the above warranty repair would have cost between $2,200 and $2,700 for parts and labor at the dealership and feel lucky that the problem didn't manifest later on. I find myself wondering whether to purchase an extended warranty at this stage, or start a separate emergency fund of, say, a few thousand for repairs and self-insure for anything not covered under regular car insurance.

It's more of a Hybrid issue rather than with Ecoboost models. First, only the front wheels are driven (until 2025, anyway), and second is the fact that electric motors can produce a lot of torque off the line, which is harder on the CV joints than with gasoline-powered models.

I have had two sets of halfshafts replaced under warranty, they are covered under the longer powertrain warranty, not the basic warranty. The first set was at 50,000km (32K miles), the second just recently at 93,000km (58K miles). Supposedly the most recent replacements are updated parts that are more robust, I guess time will tell!