Oil Change Indicator Came on - Dealership refuses to change oil under service plan.

[TopCoder]

I put 5800 miles on my maverick and I had the truck for a little over a year now. I'm assuming the "Change Oil Soon" light is programmed to come on in a year if the oil hasn't been changed sooner or certain mileage has been reached.

When I purchased the truck, I also purchased the Oil Service plan. I called them to schedule the appointment under the plan and they told me, you have to bring the car in at the set intervals of the plan, which is 7500 miles. They refuse to change it under the plan at 5800 miles.

To me this sounds ridiculous to me. @Ford Motor Company Is this for real?

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[Johnkn]

Please attach the Terms and Conditions of the plan you purchased.

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[TopCoder]

Please attach the Terms and Conditions of the plan you purchased.

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The terms say every 6 months or 7500 miles

 

[Johnkn]

The terms say every 6 months or 7500 miles

Paste the Plan’s actual language or a pic of the language

What plan, the individual Dealership’s plan? Not much to go on...



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[TopCoder]

 

[Darnon]

Is it a an actual Ford Premium Maintenance Plan or some third party?

 

[Johnkn]

Is it a an actual Ford Premium Maintenance Plan or some third party?

Exactly, I don't see a Ford-branded Premium Maintenance (PLUS) Plan. The Ford plans appear to be bounded by mileage only, not time....

However the doc that the OP produced states 6 month or 7500 miles, I would escalate within the Dealership....



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[Driverdown13]

I put 5800 miles on my maverick and I had the truck for a little over a year now. I'm assuming the "Change Oil Soon" light is programmed to come on in a year if the oil hasn't been changed sooner or certain mileage has been reached.

When I purchased the truck, I also purchased the Oil Service plan. I called them to schedule the appointment under the plan and they told me, you have to bring the car in at the set intervals of the plan, which is 7500 miles. They refuse to change it under the plan at 5800 miles.

To me this sounds ridiculous to me. @Ford Motor Company Is this for real?

That’s BS I took my maverick in at exactly the one year mark and had only 3009 miles on the odometer and I have a maintenance service plan and they changed the oil no questions asked they even washed the truck and vacuum it. Find a good dealership they are out there. I drive 20 miles one way to the dealership while there is a ford dealership 2.1 miles from my house which is a horrible dealership.

 

[TopCoder]

Is it a an actual Ford Premium Maintenance Plan or some third party?

It's the ford dealership plan, not a third party.

 

[jsus]

Is it a an actual Ford Premium Maintenance Plan or some third party?

Third party.

Ford offers Limited (basically just oil changes) and Premium Maintenance Plans. Below is what the PMP brochure looks like. Yours is "Standard" vs. "Plus".

Your problem is with the independently owned and operated dealership, not Ford. This seems like something in-house and they're trying to weasel out of paying up. Further, even the paperwork you show lists mileage or time intervals which in the industry means whichever comes first.

https://fordprotect.ford.com/media/brochure/ford/64172_1640b FP Premium Maintenance OCT 2024 Final 8_4_23.pdf

 

[jeepgrady]

Oil should always be changed every year regardless of mileage.

 

[gwrace14651]

For me personally 3000-5000 mile oil changes or every 6 months are cheap insurance. It's probably just cheaper to use the dealer coupons if provided. I get one about once a month for a full synthetic oil and filter change for $35. I used to do all my oil changes but age is now getting in my way and this way I don't have to dispose/recycle the oil.

 

[AF Blue]

I put 5800 miles on my maverick and I had the truck for a little over a year now. I'm assuming the "Change Oil Soon" light is programmed to come on in a year if the oil hasn't been changed sooner or certain mileage has been reached.

When I purchased the truck, I also purchased the Oil Service plan. I called them to schedule the appointment under the plan and they told me, you have to bring the car in at the set intervals of the plan, which is 7500 miles. They refuse to change it under the plan at 5800 miles.

To me this sounds ridiculous to me. @Ford Motor Company Is this for real?

Choose your fight ....
Continue to fight to get them to change it
- or -
Change the oil yourself or get another dealer to change it and fight for reimbursement.

I say fight for reimbursement ... if you lose ..at least your oil got changed as needed.

 

[bgn]

For me personally 3000-5000 mile oil changes or every 6 months are cheap insurance. It's probably just cheaper to use the dealer coupons if provided. I get one about once a month for a full synthetic oil and filter change for $35. I used to do all my oil changes but age is now getting in my way and this way I don't have to dispose/recycle the oil.

3-5k intervals in a hybrid is throwing money down the drain. You will not see any additional longevity out of your engine.

 

[GPSMan]

I think you got a new or inexperienced employee. Did you ESCALATE the matter to the location's MANAGER?

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