New Battery Not Covered under warranty

[Red Eyes - Wide Shut]

I have a 2024 Maverick Hybrid with 47,000 miles. It keeps going into deep sleep mode. Brought to the dealer today. They said I need a new battery so it will be about $900. Told it is not covered under warranty. I thought the hybrid batteries were covered up to 100,000 miles.

Call the Ford 800 customer service number and complain. Open a case. Give them your VIN and see if there is an SSM regarding repair or programming. If that fails go to your dealers service manager and see if he will help you out. Maybe free install labor or something. The factory battery price is ridiculous, go somewhere else. Be advised any gas mileage savings of the hybrid will be offset by constant battery replacement.

Go to NHTSA web site and open a case against them describing your problem. If enough of us do that they may do a recall. Has to be safety related issue though.

Sponsored

 

[710-oil-614]

They are definitely talking about your 12V battery rather than your hybrid battery. No way the hybrid battery would cost $900 lol. At the same time, $900 to install a 12V is insane. Buy the AGM one off Amazon for $150, install it yourself, do the BMS reset, and save a lot of $$$

pre-owned 1.1kwh batteries go for around $1k shipped.

From Ford currently the 1.1kwh battery goes for $2,700.

The procedure to replace them is not terribly involved.

 

[sajohnson]

Shouldn't have to but has anyone tried , ↓ Or similar?
Voltset 10W 12V Solar Panel Kit Portable Solar Battery Charger
Took it to the dealer first time they said nothing wrong, but they did a software update.
The 12-volt battery died again, made the dealer tow it to their service department, they install a new AGM battery (NC to me under warranty).
Approximately 6 days after that the vehicle is going in the power saving mode, at 8 +/-volts, and has done that three times now.
At this point I'm having a hard time with the dealer trying to tell me they don't have a loaner vehicle and if they can't find anything wrong with my truck (like the first time it was there) they're going to charge me, of course I told them to go # sand it is still under warranty.
From what I'm seeing online there isn't going to be a fix for this.
So, I'm just curious if anybody tried one of these 12V Solar Panel Kit portable solar battery charger Maintainer?

So you expect us to believe the dealer refused to do warranty work?

Yeah, that's a big problem, and there is at least one thread dedicated to it. Many dealers do not like warranty work -- esp if it is not cut and dry, because the mfr generally will not pay for a lot of troubleshooting time.

Case in point -- I had an '88 Pontiac Sunbird Turbo. It was a POS. One of many problems it had was a loud bearing whine under hard acceleration in 1st gear. The techs heard it and agreed it sounded bad, but the dealers I took it to *refused* to work on it, stating that they were not sure exactly what the problem was and that GM would not pay for 'shotgun' troubleshooting. The owner of a local Pontiac dealership told me to quote, "Drive it until it blows up." I pointed out that my wife could be driving it on the interstate when when the transaxle fails, causing a fatal accident. His response? "That's what insurance is for."

Yep, car dealers are a special bunch.

8 volts?! Being discharged to that level will kill a battery very quickly. Something is seriously wrong.

If you have access to a 120V outlet, a Battery Tender (BT) or Battery Minder is the way to go.

Some of the solar panel maintainers do work, but like so much else these days, there is a lot of crap out there. You'll want to read up on them. I'm sorry I can't make a recommendation, I've never had the need for one.

One thing I can tell you is that even pro-grade PV panels are rated "optimistically" -- as in "Yuma, AZ at high noon in July..." This is a case where bigger is better (well, to a point) esp if the owner lives someplace cloudy like the PNW.

 

[D.W.]

Thanks for your reply sajohnson. Please, believe what you like.
Voicemail from 4 days ago. "I'm just calling to let you know I do not have a loaner for you I can put you in a rental but that would be something you would have to pay for it if we do not find anything then you'll be responsible for it if it is something if we find something and it's covered under warranty then warranty would pay for that but I do not know what that is going to look like until I have a diagnosis if there is anything found".
And I have been dealing with the manager, which did not call me back, so I have been emailing him and finally got a response yesterday.
"I currently don't have any loaners
Currently I don't even have a solid time to give you as of yet".
This dealer has a about 300-400 cars on their lot.
This will be the 3rd time its going in for the, my wife said she's scared to drive.
same 12 volt system battery issue. I did run my VIN, no open recalls.

NHTSA.gov "there have been significant safety Ford Maverick battery recalls, primarily affecting 2022-2023 models for issues with the 12-volt" Affects about 242,000 Mavericks

 

[Cherokee]

Never in my long life have I had any dealer not gladly take care of my warranty work.

 

[pigsareus]

Thanks for your reply sajohnson. Please, believe what you like.
Voicemail from 4 days ago. "I'm just calling to let you know I do not have a loaner for you I can put you in a rental but that would be something you would have to pay for it if we do not find anything then you'll be responsible for it if it is something if we find something and it's covered under warranty then warranty would pay for that but I do not know what that is going to look like until I have a diagnosis if there is anything found".
And I have been dealing with the manager, which did not call me back, so I have been emailing him and finally got a response yesterday.
"I currently don't have any loaners
Currently I don't even have a solid time to give you as of yet".
This dealer has a about 300-400 cars on their lot.

same 12 volt system battery issue. I did run my VIN, no open recalls.

NHTSA.gov "there have been significant safety Ford Maverick battery recalls, primarily affecting 2022-2023 models for issues with the 12-volt" Affects about 242,000 Mavericks

Start going to another dealer - this one seems to be adversarial at best.

 

[MakinDoForNow]

Never in my long life have I had any dealer not gladly take care of my warranty work.

There appears to be a difference between the original OEM warranty and the extended warranty plans, the latter may be the ones not being honored by some of the dealers.

 

[JoeRon]

I have a 2024 Maverick Hybrid with 47,000 miles. It keeps going into deep sleep mode. Brought to the dealer today. They said I need a new battery so it will be about $900. Told it is not covered under warranty. I thought the hybrid batteries were covered up to 100,000 miles.

My 24xlt battery died at 17000 miles. It was replaced with the motorcraft bagm h4 agm free of charge. I don’t think they using the original batteries for replacement anymore under warranty

 

[HeyBales]

Thanks for your reply sajohnson. Please, believe what you like.
Voicemail from 4 days ago. "I'm just calling to let you know I do not have a loaner for you I can put you in a rental but that would be something you would have to pay for it if we do not find anything then you'll be responsible for it if it is something if we find something and it's covered under warranty then warranty would pay for that but I do not know what that is going to look like until I have a diagnosis if there is anything found".
And I have been dealing with the manager, which did not call me back, so I have been emailing him and finally got a response yesterday.
"I currently don't have any loaners
Currently I don't even have a solid time to give you as of yet".
This dealer has a about 300-400 cars on their lot.
This will be the 3rd time its going in for the, my wife said she's scared to drive.
same 12 volt system battery issue. I did run my VIN, no open recalls.

NHTSA.gov "there have been significant safety Ford Maverick battery recalls, primarily affecting 2022-2023 models for issues with the 12-volt" Affects about 242,000 Mavericks

And those recalls were the EB batteries at that.
Batch of trucks had FLA installed instead of the spec'd and used before/after AGM's.
Those FLA's ended up with internal shorting issue.
So system thought truck was fine, would do the auto-stop, and not be able to auto-start the ICE on request to accelerate.
Big safety problem with stop & go traffic on highway.

Hybrid issue eventually leading to a no start at all - not considered as unsafe. Not driving is safer than driving. No recalls or TSB's for that.

A voltage drop down to abouts 8V - yikes.
Since you got the software update you said, hopefully the ACCM update (work order should state clearly what was updated) - that leaves tracking down another parasitic draw.
Now you are relying on skilled tech and involving Ford to focus quickly on finding it.

If draw that reliably happening - do you have a multimeter and a little time, and a garage?
The only fusebox you can check is the passenger side one - not that many fuses, but would either find or confirm it's not those circuits.

The underhood fusebox appears to have no good way to access for checking while it's plugged in (at least from prior posts with work orders - they unplugged modules to test, not normal parasitic draw tests) - so that's why a mess to deal with.

 

[sajohnson]

Thanks for your reply sajohnson. Please, believe what you like.
Voicemail from 4 days ago. "I'm just calling to let you know I do not have a loaner for you I can put you in a rental but that would be something you would have to pay for it if we do not find anything then you'll be responsible for it if it is something if we find something and it's covered under warranty then warranty would pay for that but I do not know what that is going to look like until I have a diagnosis if there is anything found".
And I have been dealing with the manager, which did not call me back, so I have been emailing him and finally got a response yesterday.
"I currently don't have any loaners
Currently I don't even have a solid time to give you as of yet".
This dealer has a about 300-400 cars on their lot.
This will be the 3rd time its going in for the, my wife said she's scared to drive.
same 12 volt system battery issue. I did run my VIN, no open recalls.

NHTSA.gov "there have been significant safety Ford Maverick battery recalls, primarily affecting 2022-2023 models for issues with the 12-volt" Affects about 242,000 Mavericks

What I wrote above was meant as a joke:

So you expect us to believe the dealer refused to do warranty work?

I went on to mention a bad experience I had.

Sadly, what you've described is all too common.

Is there another dealer nearby?

 

[sajohnson]

There appears to be a difference between the original OEM warranty and the extended warranty plans, the latter may be the ones not being honored by some of the dealers.

If only that were the case.

Some dealers (all makes) are very reluctant to do OEM warranty work -- esp on vehicles they did not sell. That is an established fact. Service managers and techs have confirmed it. It pays less for both parts and labor, and it is often a hassle dealing with mfr paperwork and procedures.

The mfrs and dealers have an adversarial relationship in some ways, and warranty repairs is one of them. It seems to come down to the mfrs not being exactly anxious to pay for repairs, and not trusting their own dealers to only perform necessary warranty work. So the mfrs intentionally make it undesirable.

Customers get stuck in the middle (se my story in post 93). I have several like that.

In addition to the group of dealers that resist OEM warranty work, there are some that flat-out refuse to honor Ford extended warranties. Based on what was reported above they are within their rights to do that.

Note that I did say some dealers act that way, not all. For all of the bad experiences I've had, I've had a few good ones. So my experience has been mixed. Others might report 100% bad or 100% good, but the negative experiences are far too common.

Sponsored