FORD MAVERICK DELAYS AND CHIP SHORTAGE

[James D]

You statement implies that everyone was aware of and knew about the allocation system Ford uses prior to ordering. I know that myself and many others (based on their statements on MTC) that a majority of the folks who ordered had no idea there was an allocation system let alone know that it was biased against smaller dealerships. Speaking for myself, I ordered on July 5th from Holmes Tuttle Ford, a branch of Jim Click Ford the only Ford dealership in Tucson. I say a branch because it has a different name, but is owned by Jim Click, so basically the same dealership on so i thought. Jim Click Ford is one of the top 15 Ford dealers in the country. Yet, I still haven't received a build date! I've seen a 6 Mavericks from Jim Click and only 2 from Holmes Tuttle, so it appears that even though HT is part of JC the allocations aren't! When I found out about Ford's allocation system I figured I was OK because I was "part" of JC, but nope HT is treated as a small dealership when it come allocations. So yeah I do think Ford's allocation system sucks, because I figured that ordering online and receiving notice from Ford my order was accepted, that the day I was placed in a long line and that my order would be built before people who ordered in September, October, November, December, January and now February! Heck, there's even one person who's already received 2 Mavericks and has a build date for a third! So I'm not a fan of the allocation system

Chris: I agree with you, for example I do not think Tim at LM is so wonderful because he sucked up so many orders around the country without disclosing that he did not have enough allocations to fill those orders timely.

He took orders from June and July that are not built yet even though people who ordered from other dealers in Sept and Oct are already driving their Mav. It's not right.

LM now has over 500 orders and their line is still 300-400 long. Now the chip shortage is getting worse. People who should have been already driving their Mavs if they ordered from their local dealer like I did, now have to decide to drop lux or the safety features of 360 to get built. Compromising my family's safety for blind spot and tech we are now used to is not an option. Injury attorneys could come after LM if they did not properly disclose the allocation process, and then got into a bad wreck after dropping 360 in order to get built.

Anyone who is still on permanent wait status should have been advised by their dealer that their line is too long and they should order from someone else. But Tim and the others are salesmen who may not disclose something that will make them lose a sale and bonuses.

Ford should build your Maverick based on date of order, no matter which dealer you use. Their attempt to be fair to dealers with allocations, is very unfair to buyers when others are able to cut the line in front of them.

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[homerdog]

My Retail Purchase Order says my $1000 deposit is non refundable. But I will pursue with state court system if dealer is unable to provide vehicle in reasonable time frame.

No, it wasn't the deposit. It was an incentive to keep your order with Ford and not go to the competition and/or for placing an order on or before January 3rd. But I'm with you, the deposit should be 100% refundable if they can't meet production demands or even if you do change your mind. It's not like they're not going to be able to sell what you ordered.

 

[Bob_Snow]

That date your dealership placed the order. You should've received an email from Ford confirming your order, if the dealership provided Ford with it. You can also call Ford Customer Service and confirm that they have your order.

I placed my order October 23rd. I did not get an order confirmation email until I called him back to make sure my order was in the system. This was November 3rd. So I'm not sure if I'm an October or November order. It may make a difference if they move some orders to the '23 year.

 

[JackZ]

Off-topic, but today is supposed to be my build week (pushed back from January twice, original order 7/27/21), and last night and this morning the tracker from the Ford website no longer shows anything, it won't even load. Anyone else experience this?

I also have an order date of 7/27/21. My original build date was 1/19/22 but was pushed to 2/9. Now it’s pushed to 2/15. Dealer just told me due to chip shortages he doesn’t have any idea when it will actually get built and shipped. Build on 2/15 will probably not happen he said.

 

[Delzona]

I placed my order October 23rd. I did not get an order confirmation email until I called him back to make sure my order was in the system. This was November 3rd. So I'm not sure if I'm an October or November order. It may make a difference if they move some orders to the '23 year.

Have you received an email from Ford confirming your order? If not ask your dealership to provide you with your order sheet. On that sheet you should see your date, order # and sales #. If they won't supply it, I would be slightly concerned as to why they won't because it's not a state secret. I would also suggest that you place a call to Ford Customer Service and confirm your information with them. They can look up your order by name, if you don't have your Sale# and Order# to provide them. This way you'll know exactly what information Ford has on you and what your order is.

 

[Suzukiridr14]

Telling older orders not to drop as they would get filled first assumes they are filling older orders first which we all know is not the case. Its a random roll of the dice for all. Anyone that ordered 6 months ago should have already gotten their truck.

I ordered on 7/5/21 my Hybrid lariat Lux hot pepper Red truck, and went into production on 2/4/22 with a delivery to dealer date of 3/13/22. There goes your "Should have there truck by now " theory. My friend ordered his in June, and is still waiting. We live in Sarasota Florida area. Dealer delivery date for him is 2/17/22.

 

[Mspi]

Well regardless shortage of whatever, I have waited this long for my lariat order I have no choice to continue to wait...
Confirmed Order July 7, 2021
2.5L Hybrid
White
Lariat Luxury Package
Co Pilot 360
Spray in bedliner
Tonneau Pickup Cover- Soft folding
All Weather Tray stay floormats
Console Vault

 

[JBnorthTX]

The allocation system is only a disaster for the extreme minority of people who have ordered from very small dealers. It works for Ford because they're success depends on their larger markets, not the small ones. It is what it is, hating their successful allocation system is silly. It's not like Ford is a company that popped up ten years ago, they've been doing this long enough to know what works. People hating on the allocation system are just bitter that they're a victim of their small dealership. In a normal market, it's not an issue, even the small dealers will get their allocated units eventually, in a destitute market like we're in now, the small dealers suffer. Ford isn't about to change their successful system to appease the few disgruntled small market customers. Hate the circumstances of a global pandemic and the supply chain issues that have resulted. Don't hate Ford's successful allocation system.

The allocation system is bad for any size dealership where customer orders have far exceeded allocations. Ford's allocation system has been "successful" in the past when the business model was to provide dealers with vehicles to sell on their lots. However, the build to customer order model is different, especially for a new model like the Maverick. Ford could have adjusted its allocation formula to take into account (at least to some degree) actual order volume rather than basing a dealer's allocation of Mavericks on how many King Ranch F150s have historically sold off their lot.

 

[WenzelR]

No, it wasn't the deposit. It was an incentive to keep your order with Ford and not go to the competition and/or for placing an order on or before January 3rd. But I'm with you, the deposit should be 100% refundable if they can't meet production demands or even if you do change your mind. It's not like they're not going to be able to sell what you ordered.

Never saw anything about an incentive from Ford nor is my dealer acknowledging it. When I spoke with Ford Maverick Customer service they confirmed my earlier program direct offer expired and system shows I have no offers at this time.

 

[99nbbullitt]

Great information as always.

I am still shocked Ford wont let Lux Package people choose to drop SIBL all together to help those who are indifferent about that part of the package.

I order the hybrid XL base package with no extras...I have not even got a build date yet 10/25/21. Is it all vehicles affected or just lux packages?

 

[Bob_Snow]

Have you received an email from Ford confirming your order? If not ask your dealership to provide you with your order sheet. On that sheet you should see your date, order # and sales #. If they won't supply it, I would be slightly concerned as to why they won't because it's not a state secret. I would also suggest that you place a call to Ford Customer Service and confirm your information with them. They can look up your order by name, if you don't have your Sale# and Order# to provide them. This way you'll know exactly what information Ford has on you and what your order is.

Yeas, I got a copy of the orders sheet with my signature and the DL. This was on Oct. 23rd. On Nov. 3rd I got the confirmation email from Ford.

 

[Delzona]

Yeas, I got a copy of the orders sheet with my signature and the DL. This was on Oct. 23rd. On Nov. 3rd I got the confirmation email from Ford.

Ok then you order date should be Oct 23. So your now waiting like the rest of us. Best of luck and I hope you're not waiting as long as some of have been waiting.

 

[homerdog]

Never saw anything about an incentive from Ford nor is my dealer acknowledging it. When I spoke with Ford Maverick Customer service they confirmed my earlier program direct offer expired and system shows I have no offers at this time.

Maybe it was just a regional offering then.

 

[Skeeziks]

It's the weekend. Come Monday I will physically walk into the dealership.

Dealership visit was productive. My Lariat is currently in Nogales, on it's way to Phoenix.

 

[callen4794]

Telling older orders not to drop as they would get filled first assumes they are filling older orders first which we all know is not the case. Its a random roll of the dice for all. Anyone that ordered 6 months ago should have already gotten their truck.

Not exactly a random dice roll, it's fair to say that early orders have a much higher probability to get produced than later orders.

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