Dealers Are Clueless!

[numike]

From my dealer today 07192022 Yes, Aug. 2 is the date that we've been given. We're hoping that the Ford website gets updated soon so customers can build the 2023 model. I'll be in touch before then to make sure we get your Maverick order in right away.

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[MvrkECWI]

Ford chat gave me a good laugh when I asked for my order status: "We would recommend staying in contact with the Sales Manager at your Ford dealership for updates on the vehicle as they will be in the best position to assist you." The same dude who has NEVER given me ANY information. Shouldn't they be in contact with me anyway? More outrageous customer service expectations. I should be ashamed.

 

[Ranchlife]

Agreed! ordered 2nd mav from the Largest volume Ford Dealer in the world ! my salesman is a complete dope. can t answer any questions, does not ask anyone for help. tried adding to the order, says it cant be done. inquired about the private offer for the 22's getting pushed to 23 says he has never heard of this... complete dope.

 

[Walknasty55]

Ford chat gave me a good laugh when I asked for my order status: "We would recommend staying in contact with the Sales Manager at your Ford dealership for updates on the vehicle as they will be in the best position to assist you." The same dude who has NEVER given me ANY information. Shouldn't they be in contact with me anyway? More outrageous customer service expectations. I should be ashamed.

This is just Ford corporate passing the buck off to try and take heat off their mistakes. The dealers can only give you info that they are given from Ford. So if Ford isn't giving out anything, the dealer is just left scrambling as much as all of us.

 

[KevCuRaoi]

Agreed! ordered 2nd mav from the Largest volume Ford Dealer in the world ! my salesman is a complete dope. can t answer any questions, does not ask anyone for help. tried adding to the order, says it cant be done. inquired about the private offer for the 22's getting pushed to 23 says he has never heard of this... complete dope.

Ford hasn't released specific info on this yet....so he really wouldn't have any info to give to you....but he certainly should have heard that some private offer would be given to 22s pushed to 23.

 

[PlantMan]

The Ford dealer I patronize put all their sales people on salary about 15 years ago. I'm sure they still have sales incentives, but being on salary really made a change in their sales approach. No more high pressure sales or constant upsale attempts. This dealer has an internet sales manager who was totally familiar with all the Ford ordering processes when I ordered. If Ford successfully transitions their customers to more of an online ordering basis (if only model configuration), I don't know what is left for the traditional salesmen to do. A couple of highly-informed order takers, one salesman to handle the slim dealer stock, and the finance manager could run the entire sales operation.

 

[MvrkECWI]

This is just Ford corporate passing the buck off to try and take heat off their mistakes. The dealers can only give you info that they are given from Ford. So if Ford isn't giving out anything, the dealer is just left scrambling as much as all of us.

They won't even look at the Vehicle Visibility Report. Information that they have. You can't put that on Ford.

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