CV joint or axle failure

[fossil]

What are they supposed to say until they have the vehicle up on their lift to diagnose it for themselves?

doesn't know if it's under warrantee? $200 for a diagnosis?

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[jsus]

doesn't know if it's under warrantee? $200 for a diagnosis?

Pretty standard for dealers to quote their diagnostic fee to, well, diagnose, especially for a vehicle not under the B2B warranty. It's not charged if the concern is indeed covered by a (Ford) warranty/ESP, not at any dealer I've seen.

Sure, they could look up individual parts, but Ford doesn't approve warranty claims based on what the customer wants, so that wouldn't really help anyway.

Does it take a $200 diag fee to put it on the lift and inspect the CVs? Well, no. Seems the sort of thing that should be covered by a complimentary multipoint inspection, but then you'd need to go in asking for that and see what they notice, rather than trying to get them to diagnose a vibration concern. If they notice something on the inspection, great, they can try to get it covered/talk about goodwill coverage (could be cost sharing so you don't have to pay the full repair cost). But if they have to try to reproduce the concern, the diagnostic fee would apply if not covered.

Here's an example of an older version of Ford's multipoint inspection sheet, showing what the techs are supposed to look for:

 

[fossil]

Pretty standard for dealers to quote their diagnostic fee to, well, diagnose, especially for a vehicle not under the B2B warranty. It's not charged if the concern is indeed covered by a (Ford) warranty/ESP, not at any dealer I've seen.

Sure, they could look up individual parts, but Ford doesn't approve warranty claims based on what the customer wants, so that wouldn't really help anyway.

Does it take a $200 diag fee to put it on the lift and inspect the CVs? Well, no. Seems the sort of thing that should be covered by a complimentary multipoint inspection, but then you'd need to go in asking for that and see what they notice, rather than trying to get them to diagnose a vibration concern.

Here's an example of an older version of Ford's multipoint inspection sheet, showing what the techs are supposed to look for:

You and I agree on a number of things, everything to too much to ask
My service manager step son would interview customer and test drive it to check the problem, verify any warrantee before tying up a lift and a tech.

 

[Ozarkbeard]

...My service manager step son would interview customer and test drive it to check the problem, verify any warrantee before tying up a lift and a tech.

A warrantee is the owner of the vehicle to whom a warranty is made.

 

[fossil]

A warrantee is the owner of the vehicle to whom a warranty is made.

thank you miss wilson

 

[skyhawk]

True. I was just telling them about all of these owners having the exact problem and why it hasn’t been recalled yet. I guess I could pay the 209 and chance it

I hate to say it because it should not be this way, but nothing productive usually comes from letting the service dept know about problems you read about online. And it is usually not a good idea to project the root cause. Just take it in, tell them the symptoms (shakes when accelerating) and let them figure out the problem for themselves.

Keep your knowledge of what is likely wrong, in your back pocket, just in case the diag does not work out and you have to 'go there'.

In a perfect world, a service department would seriously consider crowdsourced information related to a defect, especially for a brand new model vehicle they likely have little practical or actual experience with. We don't live in that world unfortunately...

 

[Tailender]

Take it to a local repair shop. Not brand specific. Ask them how much to check the cv joints and axles. Prob a lot less than the dealer and then you'd know for sure.

 

[grumpyunk]

You might know, the local shop might know, but the dealer service manager and techs will not take the word of anyone. I expect they will want to do their own Dx and charge for the service.
I do find it puzzling that the dealer could not tell the OP if CV axles were covered under the powertrain warranty. Perhaps they did not want to get into the mess of 'you told me...', but honestly, grow up and do your job.
tom

 

[23grayXLT84]

This should be a non-issue. Ford must be bleeding $$$ on all these warranty claims and getting after their suppliers to put out a better products (assuming its not design related).

Last I checked, F150s ? might have same issue....

 

[NoVaJimmy]

Quite a few Mavericks hybrid have had issue with the CV Axle failing prematurely and got them replaced under warranty(under 36k miles). Not on if CV axle is part of powertrain warranty...

From what I understand it's the carrier bearing that connects the intermediate shaft on the hybrid that fails causing the vibration. That's what I've seen a few times now but I think people are just universally calling this a half-shaft or CV failure.

 

[fossil]

my son's 2004 Escape went through 2 cv joints in 2 years. Wife's 2005 Escape went 15yrs without failure. son readily admits driving the wheels off. both V6 powered but otherwise similar setup to the Mav.

 

[Rohlenroth]

There is no recall. What did the dealers say when you brought it in for diagnosis under warranty? Or are you out of warranty already?

In warranty

 

[bdavidson94]

Is cv joints under power train 800000 warranty? Constant velocity joint

I swapped out tires to rule out that it was tires or rims in any way. Indeed it was the CV axles.

 

[lochyto91]

I´m from México. @Ford Motor Company

Ford Maverick 2023 2.0 Ecoboost Lariat AWD

First CV Axle issue started at 3000 Km and the dealer detected the issue at 4000 Km. The dealer changed only of the driver side the cv axle, the bearing and all the piece that houses it .

Ford Mexico says that its an isolated case.

My truck remains in the shop due to a knock sound in another place while doing parking maneuvers.

Ford Mexico close my report for second time

Now I´m searching return my truck to change because its an security risk. I’m trying solve this problem since November.

 

[Ford Motor Company]

Looking to get in contact with someone with ford that cares about helping me . I’ve reached out to multiple dealerships all saying there is no recall on the cv joint or axel and they don’t know of any issues and yet there are forums here dedicated to this exact problem. My truck is shaking when I press the gas and getting worse. I’ve heard nothing about resolving this. Let me know friends

Good afternoon. If you are still experiencing this concern, please send over a DM with your VIN and Ford dealer info.

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