Both Axles Need Replacement and no parts available

[tiktokbrainrot]

Ford supposedly fixed it with an updated P/N, although even the crummy ones on the Maverick that last 20-50k miles are a lot better than aftermarket axles in my experience.

It's not 1:1 since Honda and Toyota both use very high quality axles that are notorious for not liking aftermarket or shoddy remans, but in my ignorance years ago I did use aftermarket axles years ago on a CR-V and ended up doing the job 3x times, the last with a OE junkyard pull I repacked myself. The way things are now, there are very few aftermarket parts in general I would trust.

If 20k miles is "way better" then any of these third party manufacturers can manage, then none of them would be in business. That assumes, of course, that none of these companies are the ones that supply the big OEMs. Ford's early CV axles had Hyundai stamping on them, and who knows who was making them for Hyundai.

We've never had issues with third party parts on our Fords, Chevys, Nissans, Chryslers, ece over the years. Some, like my F-250's transmission pan from Doorman, are a noticeable improvement from the OEM design (it has a drain plug, woooooah!) or correct serious flaws (replacing my VW plastic oil pan with a metal one from a third party so a rock doesn't leave me stranded).

That's true in some cases. But with a job as simple as axle replacement, they're usually not going to part with a loaner for an indefinite period of time For something as trivial as axle replacement. It won't hurt to check other dealerships. Perhaps another dealership has a relationship with a dealership that'll part with a scarce part. It couldn't hurt. But unless this dealership is backed up to the gills, their young tech trainee can install axles and get that money for the dealership

Ford dealers around here will admit they backlog warranty work to focus on out of warranty repairs, because Ford warranties pay peanuts.

My buddy had to wait nearly 4 months to get his taurus back for warranty work, for a part he could find easily online. The mechanic straight up told him his car was behind weeks worth of out of warranty work that paid better.

Ain't no joke
Money is for living not to heritage

That attitude is why so many Americans are in massive (growing) debt, and Boomers make up the fastest growing class of homeless.

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[ScottyC]

Did you read the OP or immediately jump to complaining? She made it clear that....

Just a little suspish...when a new member pops up and right out of the gate, its a complaint and then of course the good ole fashioned "I'll never buy another Ford ever again...." I had an Explorer that was a dud right out of the gate....got a loaner and fixed after a month of guessing by the big Lithia Ford dealer....after one year, when it came time to get an inspection, it was another issue and a few weeks of the vehicle being "down" for parts....I went to another Ford dealer after I got it back and sent it down the road....sure, there are issues....but seriously, swearing off the brand after your inconvenience? That will crack me up every.single.time.

As if no other car manufacturer has ever had the same issue....my issue is with the dealer....and I showed them how much it bothered me by buying a new Ford at the "locally" owned Ford store...their service department has been great. Thanks for asking. Don't like how the dealer is handling your issue? Go to another dealer....after all, I see several Ford Dealers in the North Las Vegas area....pick another one and go. Is it odd that that her dealership cannot get the parts? Yep....are there solutions....always!!

 

[Mldavis]

Sounds like we need to check the salvage yard for these parts off of the Mavericks that have been rear ended.

 

[Glen Baker LLC]

In Las Vegas there are 4 Ford Dealerships Owned by 2 Families.
None of these dealerships are in North Las Vegas.

Olliges family owns
Friendly Ford
Team Ford
-----
Ackerman family owns
Gaudin Ford
Ford Country

 

[DetJohnO]

There's an extended warranty on the axles for 22-24 Mavericks as this is a very common issue. As a mechanic at a Ford dealership, we were able to get a pair next day from Ford just a couple of weeks ago. This dealer is definitely screwing you over.

Did the 2024 2.0 have the same axle issue?

 

[Cycopath]

Correct.....and it's what I'll do the minute I get it back....But waiting 2 months for parts they know they have an issue with (since they extended the warranty on them up to 150,000 miles) is ridiculous. Those parts should be available.

Since they know there's an issue with them

Did the 2024 2.0 have the same axle issue?

No, I misspoke, it's only on early build 22's.

 

[notfast]

BUT I WASN"T ALLOWED TO USE THE BED (WHY HAVE A TRUCK) AND WASN'T ALLOWED TO GO MORE THAN 50 MILE RADIUS FROM THE DEALER.

Which Ford dealer was this? Sounds like they really want to keep their loaners pristine and low-mileage. Probably sell them as CPOs.

IIRC, loaner vehicles are a dealership-level program, sometimes reimbursed by corporate. Dealerships will buy brand new vehicles from their own inventory, put them in the loaner fleet, then turn around and sell them as one-owner CPOs once they hit 10-20k miles or 2ish years old or so.

 

[Sticks]

I'm impressed they even had a loaner available. Sounds like a decent Ford dealer. They can't control part availability.

 

[MavStangVa]

For anyone who never worked in the auto parts manufacturing business here is a little explanation. Service parts orders COST more for the OEM than production orders. WHY? Different packaging, different shipment quantity, it is in the original contract for the parts. If the supplier has a contract to supply 5 truck loads of production parts per week, and 1 half truck of service parts per quarter they do not have the capacity to suddenly increase service part shipments without reducing production shipments. If no CVs are available for production NO vehicles get built and the plant shuts down. Lot of costs involved. Sorry to say the service part is NOT a high priority because the vehicle has already been sold.

 

[MavStangVa]

Just a little suspish...when a new member pops up and right out of the gate, its a complaint and then of course the good ole fashioned "I'll never buy another Ford ever again...." I had an Explorer that was a dud right out of the gate....got a loaner and fixed after a month of guessing by the big Lithia Ford dealer....after one year, when it came time to get an inspection, it was another issue and a few weeks of the vehicle being "down" for parts....I went to another Ford dealer after I got it back and sent it down the road....sure, there are issues....but seriously, swearing off the brand after your inconvenience? That will crack me up every.single.time.

As if no other car manufacturer has ever had the same issue....my issue is with the dealer....and I showed them how much it bothered me by buying a new Ford at the "locally" owned Ford store...their service department has been great. Thanks for asking. Don't like how the dealer is handling your issue? Go to another dealer....after all, I see several Ford Dealers in the North Las Vegas area....pick another one and go. Is it odd that that her dealership cannot get the parts? Yep....are there solutions....always!!

Everyone knows Toyota, Honda, Subaru, Nissan, and the Korean twins have NEVER had a part fail under warranty and it not be in stock

 

[notfast]

I'm impressed they even had a loaner available. Sounds like a decent Ford dealer. They can't control part availability.

I agree, though personally I'd prefer just getting partially-reimbursed for a commercial rental car. A dealership loaner is closer to borrowing a private vehicle; gotta be cognizant of not getting it dinged or scratched in any way.

A rental car is closer to a commodity or utility. They are cogs in a fleet and have standardized definitions for acceptable wear and tear. Heck, if you get the damage waiver, you can bring back the burned shell of a car on a tow truck and they'll say, "Thanks, come again."

 

[Darryl]

If 20k miles is "way better" then any of these third party manufacturers can manage, then none of them would be in business. That assumes, of course, that none of these companies are the ones that supply the big OEMs. Ford's early CV axles had Hyundai stamping on them, and who knows who was making them for Hyundai.

We've never had issues with third party parts on our Fords, Chevys, Nissans, Chryslers, ece over the years. Some, like my F-250's transmission pan from Doorman, are a noticeable improvement from the OEM design (it has a drain plug, woooooah!) or correct serious flaws (replacing my VW plastic oil pan with a metal one from a third party so a rock doesn't leave me stranded).

Ford dealers around here will admit they backlog warranty work to focus on out of warranty repairs, because Ford warranties pay peanuts.

My buddy had to wait nearly 4 months to get his taurus back for warranty work, for a part he could find easily online. The mechanic straight up told him his car was behind weeks worth of out of warranty work that paid better.

That attitude is why so many Americans are in massive (growing) debt, and Boomers make up the fastest growing class of homeless.

Your buddy could simply have called FORD corporate. We've had customers call Ford on us when they (rightly or wrongly) felt we were taking too long. Ford called to find out the issue. And they wouldn't allow our managers to simply blow smoke. They'd get the manager to give them a proposed timeframe. And they'd follow up. I know because our general manager would put the heat on us in order to get the heat off of him. While a dealership may prioritize customer work. Ford prioritizes the customer who speaks up. Use those 1-800 numbers that Ford provides. When someone from FORD corporate calls, dealerships pay attention.

 

[Darryl]

I agree, though personally I'd prefer just getting partially-reimbursed for a commercial rental car. A dealership loaner is closer to borrowing a private vehicle; gotta be cognizant of not getting it dinged or scratched in any way.

A rental car is closer to a commodity or utility. They are cogs in a fleet and have standardized definitions for acceptable wear and tear. Heck, if you get the damage waiver, you can bring back the burned shell of a car on a tow truck and they'll say, "Thanks, come again."

While probably not applicable in this case since it's a manufacturer "Customer Satisfaction" recall, if it's a safety recall that disables a vehicle, the recall itself provides a means for transportation.

 

[Darryl]

Interesting trivia. During the height of the supply chain problem, We had a 5.0 equipped f150 under warranty that was consuming oil at the rate of around 1 qt per 600 miles. The engine was removed and partially disassembled for full diagnosis. It was determined that it needed an engine short block assembly. But there was neither a short block nor a full engine (the next level part) available for the foreseeable future. After the vehicle had sat for a month with the engine on backorder, Ford had us reassemble the engine and reinstall it and give it back to the customer to drive until an engine was available. The customer was local. So they regularly came thru for us to check and top off their oil. I think it was about 4 months later before an engine became available. But the customer had the use of his truck during the wait. It ran well. It simply consumed too much oil. By the way, even new vehicles were somewhat sparse at the time

 

[Transplant]

I just went through this exact same experience, minus the loaner car. My new axles were installed last week.

My dealer could not give me an estimate on when the parts would come in, they said anywhere from 2 weeks to 6 months. But I called around other dealers looking for in-stock parts and found a very helpful service department that let me know it was usually a 2 to 3 week wait. They weren't wrong, my parts were in 2 weeks after ordering.

I'm a week into driving on my new axles and everything is working great so far.

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