Both Axles Need Replacement and no parts available

[JeanBul]

When I was picking up my Maverick two days ago I was in the waiting room with a guy who was getting his vehicle back after a CV replacement. His wait time, 3 days total (bringing it in, ordering the part, replacement). This could be the dealer playing games.

I would call Ford Customer Service (https://www.ford.com/help/contact/) and check on that parts issue. OR ... call another Ford dealer in your area, state that you need a CV replacement and ask if you brought it in, how long would it take for them to get parts.

I certainly understand the frustrations as I have had my Mav in the shop for a month (both front struts and control arms replaced) but to think you are not going to see recalls, part shortages, etc. from ALL other manufacturers is insane.

I don't think it's the dealer as I've called Ford Customer Service and they say they're putting it as urgent, but nothing to date.....I find it hard to believe they put them in new vehicles, and yet can't find one for a repair. I do say you might find shortages with other manufacturers, but this one here is where my experience is at. Never had it happen with any other vehicle. A week, o.k., even maybe two, but 2 months is what I call insane.

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[JeanBul]

I don't know why. Different specs, different machining. Different quality control. Any number of reasons.

I agree with the redesign because I've heard it's a new part number....makes me wonder that. Points to inferior design/manufacture in the first place imo. They rushed the vehicles out without a lot of testing is my guess.

 

[JeanBul]

Did you read the OP or immediately jump to complaining? She made it clear that

1) they use the bed of their maverick, so not beign able to is a major inconvenience.
2) the dealer is claiming this repair will take MONTHS, when parts are readily available
3) the alternative provided is a Bronco, which is much larger and difficult for OP and her husband to get in and out of.

There's no reason to be so hostile to new users and meatshield for Ford. Ford is a megacorp, they do not care about you. A 3 month wait for a CV shaft would be utterly unacceptable from Asian or European brands.

I hope this is a joke. Americans waste SO much money on throwing away perfectly fine cars to sign up for more debt on newer cars. Spending $40k to repalce a vehicle that needs $200 in parts is an objective waste of money.

Doubtful, if the OEM ones are failing this early, that third party could be any worse.

If this were a Toyota? Sure, you'd have a point there. But the Mavbrid CV shafts are notoriously garbage.

Yes, I've heard of so many failures of these parts that it makes one wonder why there wasn't an actual recall.....of course, that's because they don't have parts. They need to figure this out. It's a huge customer service issue imo as I feel I'm literally getting the shaft from them.

 

[JeanBul]

I’d ask for a truck I could actually use or throw a moving blanket down and if I scratch up that bed so be it. As for the $ 500 charge.
I’d not pay it.

But I doubt my dealer would put me in a position like that.

Guessing you have a great dealer. Yes, it's getting so annoying....wasn't too bothered for the first week, but now I'm looking at another month or two!

 

[Reece @ DI]

I don't think it's the dealer as I've called Ford Customer Service and they say they're putting it as urgent, but nothing to date.....I find it hard to believe they put them in new vehicles, and yet can't find one for a repair. I do say you might find shortages with other manufacturers, but this one here is where my experience is at. Never had it happen with any other vehicle. A week, o.k., even maybe two, but 2 months is what I call insane.

Call another dealer. As I mentioned (and another reply to this post), CVs have been ordered, delivered and installed on other vehicles within the past 1-2 weeks.

If for some reason the dealer is being honest (judging by the rental car restrictions and information I have seen on CV ordering, I'm guessing they are not), then a wait is unfortunate but you have other options. Sell the vehicle, ride the loaner for all the miles you desire, take the vehicle back from this dealer and bring it to another, etc. Do what makes you happy and if that is moving to another manufacturer there are no issues with that.

Recalls, changing of parts, etc. overall are a small number of vehicles produced and every vehicle, every manufacturer has these issues. If you are not happy, move on to something that will make you happy. Just avoid trusting what the dealer is telling you without doing thorough research to back up their claims.

 

[Darryl]

I don't think it's the dealer as I've called Ford Customer Service and they say they're putting it as urgent, but nothing to date.....I find it hard to believe they put them in new vehicles, and yet can't find one for a repair. I do say you might find shortages with other manufacturers, but this one here is where my experience is at. Never had it happen with any other vehicle. A week, o.k., even maybe two, but 2 months is what I call insane.

Your case isn't unique. My sister has been waiting a couple of months for an emissions purge valve for her CADILLAC SUV so her check engine light will turn off.

 

[Darryl]

Call another dealer. As I mentioned (and another reply to this post), CVs have been ordered, delivered and installed on other vehicles within the past 1-2 weeks.

If for some reason the dealer is being honest (judging by the rental car restrictions and information I have seen on CV ordering, I'm guessing they are not), then a wait is unfortunate but you have other options. Sell the vehicle, ride the loaner for all the miles you desire, take the vehicle back from this dealer and bring it to another, etc. Do what makes you happy and if that is moving to another manufacturer there are no issues with that.

Recalls, changing of parts, etc. overall are a small number of vehicles produced and every vehicle, every manufacturer has these issues. If you are not happy, move on to something that will make you happy. Just avoid trusting what the dealer is telling you without doing thorough research to back up their claims.

Dealerships have no interest in having a part on backorder because they can't get paid until the car is fixed. Sometimes a part will be available yesterday and on intergalactic backorder today because the last part was just sold. There is a chance another dealer will have it. But chances are is that with them knowing they're in backorder, they may not be willing to part with it

 

[Darryl]

Here's a possible reason for parts shortages as well. Some large dealership order a large quantity to hoard. This leaves other dealerships lacking. In some cases when they realize folks are doing this, they'll restrict dealerships from ordering the part unless there is presently a repair order made on the vehicle. But sometimes they don't catch on to dealerships ordering parts they don't need until the supply is nearly depleted

 

[Cancunbadlands]

Did you read the OP or immediately jump to complaining? She made it clear that

1) they use the bed of their maverick, so not beign able to is a major inconvenience.
2) the dealer is claiming this repair will take MONTHS, when parts are readily available
3) the alternative provided is a Bronco, which is much larger and difficult for OP and her husband to get in and out of.

There's no reason to be so hostile to new users and meatshield for Ford. Ford is a megacorp, they do not care about you. A 3 month wait for a CV shaft would be utterly unacceptable from Asian or European brands.

I hope this is a joke. Americans waste SO much money on throwing away perfectly fine cars to sign up for more debt on newer cars. Spending $40k to repalce a vehicle that needs $200 in parts is an objective waste of money.

Doubtful, if the OEM ones are failing this early, that third party could be any worse.

If this were a Toyota? Sure, you'd have a point there. But the Mavbrid CV shafts are notoriously garbage.

Ain't no joke
Money is for living not to heritage

 

[HeyBales]

Nice suggestion, but I'll never buy another Ford after this experience. I feel that they have those parts - they're just using them in new vehicles and my pain while waiting doesn't matter to them. It's a bad strategy for repeat customers.

Get ready for that with many other manufacturers.

Constant complaints of newish, or models where same parts are being used in new builds, having parts unavailable for replacements.
Pulling teeth to get them to dealers where they are needed.

So if you have an expected vehicle you are interested in - start researching that now.

 

[HeyBales]

I agree with the redesign because I've heard it's a new part number....makes me wonder that. Points to inferior design/manufacture in the first place imo. They rushed the vehicles out without a lot of testing is my guess.

Interestingly the recall for extended warranty on the 22's, didn't start with the production start date.

Sounds like they did use a better one initially, then resorted to what you got.
And either found a new one or went back to the prior one.

There was a thread on that extended warranty recall - and no early 22's posters were found to get info on their CV axles for a compare.

 

[JeanBul]

Your case isn't unique. My sister has been waiting a couple of months for an emissions purge valve for her CADILLAC SUV so her check engine light will turn off.

Yes, I understand that, but maybe she's able to drive it....I can't drive mine as they say it's unsafe. Sorry about your sis' case.

 

[Reece @ DI]

Dealerships have no interest in having a part on backorder because they can't get paid until the car is fixed. Sometimes a part will be available yesterday and on intergalactic backorder today because the last part was just sold. There is a chance another dealer will have it. But chances are is that with them knowing they're in backorder, they may not be willing to part with it

100% ... but there are also dealers who push off warranty work to take on other higher paying jobs. I have seen it within one I worked at and there are plenty of customers who just take what they say as gospel. This is why I always recommend calling other dealerships, Ford directly, etc. to make sure what they are saying is true.

 

[Darryl]

100% ... but there are also dealers who push off warranty work to take on other higher paying jobs. I have seen it within one I worked at and there are plenty of customers who just take what they say as gospel. This is why I always recommend calling other dealerships, Ford directly, etc. to make sure what they are saying is true.

That's true in some cases. But with a job as simple as axle replacement, they're usually not going to part with a loaner for an indefinite period of time For something as trivial as axle replacement. It won't hurt to check other dealerships. Perhaps another dealership has a relationship with a dealership that'll part with a scarce part. It couldn't hurt. But unless this dealership is backed up to the gills, their young tech trainee can install axles and get that money for the dealership

 

[zen_]

Doubtful, if the OEM ones are failing this early, that third party could be any worse.

If this were a Toyota? Sure, you'd have a point there. But the Mavbrid CV shafts are notoriously garbage.

Ford supposedly fixed it with an updated P/N, although even the crummy ones on the Maverick that last 20-50k miles are a lot better than aftermarket axles in my experience.

It's not 1:1 since Honda and Toyota both use very high quality axles that are notorious for not liking aftermarket or shoddy remans, but in my ignorance years ago I did use aftermarket axles years ago on a CR-V and ended up doing the job 3x times, the last with a OE junkyard pull I repacked myself. The way things are now, there are very few aftermarket parts in general I would trust.

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