30,000 Mile Service Requirements, Costs, Warranty questions

[khar]

Hello,
I am new to the forum, thanks for considering my questions here. I have a 2023 Maverick hybrid. It's the first new car I've ever purchased and I know nothing about mechanics. I live in the SF Bay Area (everything is VERY expensive here), and my dealership said that in order to keep my warranty current, I need to complete the 30,000 mile service package. They quoted me $2,560.95!!!!! Yikes and wow. I asked if there was any leeway regarding the work to do and the price. So they printed up a list of three service package options with the cheapest coming in at $1,904.95. They said if I go to another mechanic to make sure they use Ford brand fluids and implied the warranty may be void. I have attached a picture of the service quotes.
My questions are:
1) Which items listed are necessary?
2) Does this price seem reasonable? If not, what range is more appropriate?
3) Is it okay to hire a cheaper mechanic for this work?
Thanks so much!

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[OB1e]

Lol 23 hybrid. Front and rear differential. You are pretty much wayyyy overpaying for an oil change.

 

[Cherokee]

My 30,000 mile service at my HONEST dealership is,
Drum Roll~~~~~~~
$80 with full Synthetic and a tire rotation.

Oh IF I need a new Air Filter I will Instruct them to only TELL me it needs one.

Then I’ll walk my happy ass over to the parts counter, buy one and drop it in when I get home.
My Moma didn’t raise no fool.
:’P
You couldn’t pay me enough to live in Californication, EVER !

I have absolutely no NO Food allergies what so ever.
I’m not afraid to eat toast !
ROFLMAO

 

[HeyBales]

Good time to use your manual to know exactly what is called for at 30k service interval. And what your truck has and doesn't.
Or better - online manual to print off the pages.
So that you can use another mechanic for the mainly inspection nature of the list.
Get a mechanic shop that reports up to CarFax too, and request they be specific with the list you give them when they report it. Then you log it on Ford's system.

Here is 24MY manual example - 23MY is probably similar.
And ditto to know your vehicle, and what doesn't matter - they should have had a list for FWD only vehicles compared to the AWD they gave you, and hybrid compared to non-hybrid they gave you - or more likely they knew exactly what they were doing.

Maintenance Intervals

At Every Oil Change Interval as Indicated by the Information Display 1​
Change the engine oil and filter. 2
Rotate the tires.
Perform a multi-point inspection, recommended.
Inspect the automatic transmission fluid level. Consult your dealer for requirements.
Inspect the brake pads, rotors, hoses and the parking brake.
Inspect the engine coolant level/strength and the hoses.
Inspect the exhaust system and the heat shields.
Inspect the rear axle and U-joints - all wheel drive only.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tie-rod ends, driveshaft and U-joints.
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
Inspect cabin air filter if equipped, service as required.
Inspect engine air filter, service as required.

1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals. Hybrid vehicles may achieve longer distances between oil changes, but do not exceed the one-year max oil change interval.
2 Reset the oil change reminder after engine oil and filter changes. See Resetting the Intelligent Oil Life Monitor - Vehicles With: 4.2 Inch Screen.

�

Brake Fluid Maintenance 1
Every three years.	Change the brake fluid. 2

1 Perform this maintenance item every 3 years. Do not exceed the designated time for the interval.
2 Brake fluid servicing requires special equipment available at your authorized dealer.

�

Other Maintenance Items 1​
Every 20,000 mi (32,000 km)	Replace the cabin air filter.
Every 30,000 mi (48,000 km)	Replace the engine air filter. For severe service, Change the automatic transmission fluid.
Every 60,000 mi (96,000 km)	For severe service, Replace the spark plugs.
Every 100,000 mi (160,000 km)	Replace the spark plugs.
Inspect the accessory drive belt or belts. 2
Every 150,000 mi (240,000 km)	Change the automatic transmission fluid.
Replace the accessory drive belt or belts. 3
At 200,000 mi (320,000 km)	Change the engine coolant. 4

1 Perform these maintenance items within 3,000 mi (4,800 km) of the last engine oil and filter change. Do not exceed the designated distance for the interval.
2 After initial inspection, inspect every other oil change until replaced.
3 If not replaced within the last 100,000 mi (160,000 km).
4 Initial replacement at 10 years or 200,000 mi (320,000 km), then every five years or 100,000 mi (160,000 km).

ETA: Forgot to include the Multi-Point inspection referenced, but is the next section.

Multi-Point Inspection
In order to keep your vehicle running right, it is important to have the systems on your vehicle checked regularly. This can help identify potential issues and prevent major problems. We recommend having the following multi-point inspection performed at every scheduled maintenance interval to help make sure your vehicle keeps running great.

Multi-Point Inspection
Accessory drive belt(s)	Hazard warning system operation
Battery performance	Horn operation
Engine air filter	Radiator, cooler, heater and air conditioning hoses
Exhaust system	Suspension components for leaks or damage
Exterior lamps operation	Steering and linkage
Fluid levels 1; fill if necessary	Tires, including spare, for wear and proper pressure 2
For oil and fluid leaks	Windshield for cracks, chips or pits
Half-shaft dust boots	Washer spray and wiper operation

1 Brake, coolant recovery reservoir, automatic transmission and window washer.
2 If your vehicle has a temporary mobility kit, check the tire sealant expiration Use By date on the canister. Replace as needed.

 

[skinnyboy]

Find an honest dealer or independent shop, the dealer that quoted you on so many unnecessary/impossible tasks are gouging liars. Not sure? Ask them to show you where your front and rear differential and transfer case are. Then listen to the excuses, back pedaling, and further lies.

Sorry for the rant, this business behavior isn't cool.

Cheers.

 

[surfstar]

Oil change and air filter is what your manual states. Rotate tires too.

I would run away from that dealer and never give them another dime of your money. F#$@ them and that insane pricing for unnecessary and overpriced services. That should be criminal.

 

[Cherokee]

Oil change and air filter is what your manual states. Rotate tires too.

I would run away from that dealer and never give them another dime of your money. F#$@ them and that insane pricing for unnecessary and overpriced services. That should be criminal.

Well said, to the point, precisely on target.
I’d also warn everyone I could about that dealer.
And you should get documentation together and write up a nice Email to Ford.

It may not be criminal but it sure as hell ain’t right.
Karma Is a vengeful bitch.

 

[Rwills]

Hello,
I am new to the forum, thanks for considering my questions here. I have a 2023 Maverick hybrid. It's the first new car I've ever purchased and I know nothing about mechanics. I live in the SF Bay Area (everything is VERY expensive here), and my dealership said that in order to keep my warranty current, I need to complete the 30,000 mile service package. They quoted me $2,560.95!!!!! Yikes and wow. I asked if there was any leeway regarding the work to do and the price. So they printed up a list of three service package options with the cheapest coming in at $1,904.95. They said if I go to another mechanic to make sure they use Ford brand fluids and implied the warranty may be void. I have attached a picture of the service quotes.
My questions are:
1) Which items listed are necessary?
2) Does this price seem reasonable? If not, what range is more appropriate?
3) Is it okay to hire a cheaper mechanic for this work?
Thanks so much!

Only go to dealership for warranty work. As someone mentioned follow the needs in owners manual. They are scamming you. Do what you can yourself then go to a honest repair shop if needed

 

[TheSEARCH]

Some funny ones on their if I read it correctly Replace rear differential fluid On a 2023 hybrid which has no rear differential. Replace transfer case fluid on a FWD drive mav that has no transfer case another funny one.

Run run .

Now I would agree with a few of them many here might not too. Like brake fluid flush. Plus change E-cvt fluid too. But most of what they said the 2023 hybrid Mav doesn't even have,.

I would also LOOK at air filter and same for cabin air filter. Might need changing

 

[jeffrol48197]

Do a works package and ask them to check and show you the air and cabin filters - all the extra is nonsense...My dealership is pushing towards a similar system and that is why I am leaving the business - too much extraneous b.s. and nonsense sales...Induction cleanings are good for direct injection motors, but a waste of time and money on hybrids...It's hard to find legit and honest dealers anymore, so if you have one, hang on to them!!

 

[Rwills]

My 30,000 mile service at my HONEST dealership is,
Drum Roll~~~~~~~
$80 with full Synthetic and a tire rotation.

Oh IF I need a new Air Filter I will Instruct them to only TELL me it needs one.

Then I’ll walk my happy ass over to the parts counter, buy one and drop it in when I get home.
My Moma didn’t raise no fool.
:’P
You couldn’t pay me enough to live in Californication, EVER !

I have absolutely no NO Food allergies what so ever.
I’m not afraid to eat toast !
ROFLMAO

Scam scam scam. Read your owners manual I do the necessary service yourself

 

[notfast]

They said if I go to another mechanic to make sure they use Ford brand fluids and implied the warranty may be void.

Classic dealership scare tactics. You can take your vehicle to any place for service and they can use whatever parts and supplies they want as long as it meets the minimum requirements specified in the owner's manual.

At 30k miles, it's an oil/filter change, inspection, and...that's about it. If you want to be really proactive you can get a transmission fluid exchange. Anything else I'd consider excessive, and I was a dealership mechanic.

If you have basic practical skills and a place to work on the car, consider doing the transmission fluid change yourself. Oil changes are cheap enough to get done, but any other fluid change is way more expensive. DIY is $60 in fluid.
https://www.mavericktruckclub.com/f...-your-hybrid-maverick-diy-step-by-step.52586/

As far as the extras beyond the "minimum" they printed (which is already a scam since a hybrid has a transaxle so no front/rear/transfer case fluid), "Fuel induction service", coolant/fuel/oil treatments are completely unnecessary. Just change the oil and coolant as recommended and consider using top-tier gas for the extra detergent. The MP windshield treatment is just Rain-X.

I ran coolant treatment, but that was in a race car that runs at redline for 20-minute sessions in 100+F heat. Completely unnecessary for a street vehicle.

Crankcase cleaning service is also unnecessary unless you run conventional oil for way longer than recommended. A/C "arctic blast" is just an additive that they put in the refrigerant loop that, for all intents and purposes, doesn't do anything noticeable except drain your wallet.

Throttle body cleaning...maybe if you have drivability issues, but typically if your throttle body is getting coked up, there are other problems to worry about first.

 

[khar]

I can't thank everyone enough for your helpful replies. I figured the dealership was scamming me but after reading more I see how bad it is actually is. I've written to ford corp to let them know.

Also, I found a great local shop, and I had them:
1) Rotate tires
2) Change oil/filter
3) Change cabin air filter
4) Change brake fluid ( I drive up and down steep hills all day for work)
5) Do a multi point inspection
This all cost $600- for my area, this is the going rate.
I may get the transmission fluid changed earlier than the 60,000 mile mark because of how I drive my vehicle.
Again thank you, this forum is worth its weight in gold.

 

[Rwills]

Hello,
I am new to the forum, thanks for considering my questions here. I have a 2023 Maverick hybrid. It's the first new car I've ever purchased and I know nothing about mechanics. I live in the SF Bay Area (everything is VERY expensive here), and my dealership said that in order to keep my warranty current, I need to complete the 30,000 mile service package. They quoted me $2,560.95!!!!! Yikes and wow. I asked if there was any leeway regarding the work to do and the price. So they printed up a list of three service package options with the cheapest coming in at $1,904.95. They said if I go to another mechanic to make sure they use Ford brand fluids and implied the warranty may be void. I have attached a picture of the service quotes.
My questions are:
1) Which items listed are necessary?
2) Does this price seem reasonable? If not, what range is more appropriate?
3) Is it okay to hire a cheaper mechanic for this work?
Thanks so much!

you can do all this stuff yourself. I'm 74 and I did it. Print inspection sheelts to be done every 6 months and one year intervals. Even$600 is too much. I even taught my wife how to change the oil. Repair shops will try to sell you crap that's not needed. This isn't rocket science

 

[Darryl]

You were correct and not having all of those unnecessary things done. As for my vehicle, I will have the services done that are listed in the owners manual under their schedule maintenance and absolutely nothing more. The owners manual has both a regular and a severe service schedule. All of those according to how you drive..

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