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I currently own a 2022 Ford Maverick XL, it has almost 30,000 miles on it. I've been in and out of my local dealership more often than I would like to be for various issues (recalls, routine maintenance, etc) and I recently brought it in for the cab shaking at around 50-55mph. As I approached 50, the cab would start to shake fairly violently to the point I didn't feel comfortable driving it that fast until I figured out what the problem was. They kept my car for about a week and told me there was an issue with my front axle, which they replaced for free as it was under warranty. Since then, I haven't had any issues with it shaking at that speed. I live in Indiana but am enrolled in school in Michigan so I'm back and fourth fairly often especially around holidays and for the summer. Recently I've noticed a shake when I get up to 80-85mph on the highway, it's not as violent as it was before but it's still very noticeable no matter where you are sitting in the car. When I brought it back into my local Ford dealer they took the car in with no problems or concerns after I explained everything I said above to the Customer Service rep that I spoke with. I brought it into them on Wednesday around 11 am and hadn't received a call from them with any updates so I decided to call them on Thursday a little bit later into the day. They explained that they hadn't looked at the vehicle yet and planned on gettingt in on Friday to check everything out. He verified the issues I brought up the day before but mistakenly put in the system that the shake was happening around 50. I let him know that it was actually 80 because I wanted to make sure the problem was properly diagnosed, he told me everything would get looked at on Friday and said they'd need it for a few extra days. I received a call on Friday night saying everything was complete except for the shaking issue. They told me they couldn't detect a shaking so they couldn't fix it at all because there was nothing to fix, I was at work at the time and couldn't pick it up before they closed that night. I went in the following morning to pick it up and they gave me a paper of all the issues they fixed and tried to fix. I noticed that on the list it said, "Customer states the cab shakes at 50/55mph." Once they brought my vehicle around I spoke with the customer service rep and said it was supposed to get looked at for a shake at 80 and not 50. He started telling me that driving 80mph was a very unsafe speed and if my vehicle shakes at 80 I just need to slow down. Being in Indiana, my commute from home to school in Michigan is spent mostly on roads with a speed limit of 75, so driving 80 is pretty normal for me. He started telling me that he's not my parent but I shouldn't be driving that fast and if my vehicle can't handle driving 80 then I need to slow down. I asked what I could do to fix my problem and he told me they wouldn't diagnose it at that speed because that's unsafe. He said they wouldn't even put a foreman or technician in the car with me going that fast because it's too dangerous. I can understand if I went in there saying it had a problem at 90 or even 100mph but 80 doesn't seem bad at all, in my opinion of course. With all that said, I have two questions:
1. Has anyone experienced a similar issue? If so, how did you go about fixing it?
2. Has anyone had a similar experience at a dealership and is that policy or was the rep over-exaggerating?
If you read this far I appreciate any help whatsoever.
1. Has anyone experienced a similar issue? If so, how did you go about fixing it?
2. Has anyone had a similar experience at a dealership and is that policy or was the rep over-exaggerating?
If you read this far I appreciate any help whatsoever.
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