Maverick Hybrid Died on Freeway this Morning - Completely Unanticipated

[Cvs52wv]

My hybrid died twice at highway speed and after 30 days in the service department they applied the software update and after 400 miles all is good . I believe the update release date was April 5th.

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[23grayXLT84]

The memo I received today states 21-24 Bronco Sport and 22-23 Maverick loss of motive power. Ford is planning to provide dealers an official notification and instructions during the week of May 13, 2024.

Owners may contact Ford Customer Service at 866-436-7332.

You should probably make a note that your post most likely has nothing to do with the hybrid software power loss mess...and not give people false sense of hope that a fix is coming on 5/13.

Your power loss is likely about fuel injectors.
Hybrid power loss is all software (maybe some hardware, but definitely not injectors related)

 

[BLDDONR]

I was driving at highway speed on I 75 through Cincinnati this morning and without warning my 2022 Hybrid Maverick stalled while I was in the middle lane. Fortunately I was able to quickly get over to the shoulder but had absolutely no power. When I realized the engine was dead an warning message came up on the dash, saying the vehicle won't operate in that gear. I looked down and the shift wheel was in the drive position, but the orange light was not lit on the shifter. I then got error messages, Service Engine Soon Warning, Powertrain Malfunction/Reduced Power Warning, Pre-Collision Assist Not Available Warning. This was really rattling, to have a modern vehicle, with only 18,000 miles stop operating in heavy traffic at 65 MPH. Recently, the radio has been getting really loud momentarily, but no other issues

Ford Roadside Assistance was terrible. I was stopped in a dangerous spot and was relegated to fill out an online form to request service while I prayed no one going by would go off the road and hit me. The form didn't auto fill my VIN Number and I had to type it from my insurance card (not realizing it was in the Ford app). The GPS had me miles away from where I was actually broken down and wouldn't save the changes I made to my real location. Although I was In a hazardous area and in some danger, I had to call and say agent over and over again to speak to a person who informed me that no tow truck would be dispatched because the dealership I chose is too far away. For $60 I could get a wrecker to take my dead vehicle to my chosen dealership but no one was coming until I give my credit card number. At this point I had been there for almost an hour not knowing they hadn't dispatched a tow truck yet and had no idea where I actually was. I reluctantly paid, but ended up waiting 3 hours total for a tow, just waiting to get creamed by a semi. By the time the wrecker arrived, the battery was completely dead by just running the hazard flashers. Nothing else was turned on, the key was out of the ignition.

This whole experience has me uneasy about trusting my Maverick going forward and will pay for AAA to avoid dealing with the overseas third party company Ford has hired to manage roadside assistance.

Has anyone had a similar breakdown experience? If so, what was the cause and fix? Again, almost two years old and only 18,000 miles. Thanks in advance for the feedback and insight.

An obviously very dangerous situation as you described it. Even if there had been no traffic, stalling on a freeway is inherently hazardous. This exactly the type of situation that should be reported to the NHTSA. Please do so, as it lights a fire under Ford's rear to get something done.

The reporting is simple to do: https://www.nhtsa.gov/report-a-safety-problem#index

 

[23grayXLT84]

My hybrid died twice at highway speed and after 30 days in the service department they applied the software update and after 400 miles all is good . I believe the update release date was April 5th.

Any info you can share from the invoice ?

 

[BLDDONR]

Thanks! I had it towed to the dealer from where it died. Two hours later and the level of traffic could have made this a deadly situation.

https://www.nhtsa.gov/report-a-safety-problem#index

 

[Oscarcat]

My 22 Lariat Hybrid lost power last Wednesday while I was driving it. I believe the engine was still running, but I couldn't accelerate. Fortunately, I was on a city street and there was parking next to the truck. I parked, turned the truck off, then back on, and drove home. I was able to drive it to the dealership the next day, no problem, It's at the dealership right now. I haven't heard anything yet... Today is the 4th day they've had it. I am concerned now with the truck's reliability....

Pete and everyone else with this issue: Report this to the NHTSA!!! You can find them online and email your complaint or you can phone them:

I was driving at highway speed on I 75 through Cincinnati this morning and without warning my 2022 Hybrid Maverick stalled while I was in the middle lane. Fortunately I was able to quickly get over to the shoulder but had absolutely no power. When I realized the engine was dead an warning message came up on the dash, saying the vehicle won't operate in that gear. I looked down and the shift wheel was in the drive position, but the orange light was not lit on the shifter. I then got error messages, Service Engine Soon Warning, Powertrain Malfunction/Reduced Power Warning, Pre-Collision Assist Not Available Warning. This was really rattling, to have a modern vehicle, with only 18,000 miles stop operating in heavy traffic at 65 MPH. Recently, the radio has been getting really loud momentarily, but no other issues

Ford Roadside Assistance was terrible. I was stopped in a dangerous spot and was relegated to fill out an online form to request service while I prayed no one going by would go off the road and hit me. The form didn't auto fill my VIN Number and I had to type it from my insurance card (not realizing it was in the Ford app). The GPS had me miles away from where I was actually broken down and wouldn't save the changes I made to my real location. Although I was In a hazardous area and in some danger, I had to call and say agent over and over again to speak to a person who informed me that no tow truck would be dispatched because the dealership I chose is too far away. For $60 I could get a wrecker to take my dead vehicle to my chosen dealership but no one was coming until I give my credit card number. At this point I had been there for almost an hour not knowing they hadn't dispatched a tow truck yet and had no idea where I actually was. I reluctantly paid, but ended up waiting 3 hours total for a tow, just waiting to get creamed by a semi. By the time the wrecker arrived, the battery was completely dead by just running the hazard flashers. Nothing else was turned on, the key was out of the ignition.

This whole experience has me uneasy about trusting my Maverick going forward and will pay for AAA to avoid dealing with the overseas third party company Ford has hired to manage roadside assistance.

Has anyone had a similar breakdown experience? If so, what was the cause and fix? Again, almost two years old and only 18,000 miles. Thanks in advance for the feedback and insight.

Jayant1 and everyone else who has this experience: Report this to NHTSA online or by phone: "Complaints can be filed through NHTSA.gov or by calling NHTSA's Vehicle Safety Hotline at 888-327-4236. "

Somehow I was lucky enough to not be killed or severely injured today.

This is a very frightening situation to experience and it has me seriously doubting Ford's commitment to customer service. My suggestion is to write a letter to the CEO of Ford . . . go right to the top. Any corporation is only as good as its head.
Here's a link to Ford's leadership personnel. I don't know Farley's email, but perhaps someone here can dig it up
https://media.ford.com/content/fordmedia/fna/us/en/people.html

Naturally FoMoCo CEO doesn't look at his emails nor does any CEO but here is what I found:

[email protected]

 

[jayant1]

Pete and everyone else with this issue: Report this to the NHTSA!!! You can find them online and email your complaint or you can phone them:

Jayant1 and everyone else who has this experience: Report this to NHTSA online or by phone: "Complaints can be filed through NHTSA.gov or by calling NHTSA's Vehicle Safety Hotline at 888-327-4236. "


Naturally FoMoCo CEO doesn't look at his emails nor does any CEO but here is what I found:

[email protected]

I filed a complaint with the NHSTA today.

 

[fordvideoguy]

The ones that Crack and leak fuel?

Sorry I was mistaken about that, I didn't have my information in front of me at the time I responded.

 

[PeteSJCA]

Pete and everyone else with this issue: Report this to the NHTSA!!! You can find them online and email your complaint or you can phone them:

Jayant1 and everyone else who has this experience: Report this to NHTSA online or by phone: "Complaints can be filed through NHTSA.gov or by calling NHTSA's Vehicle Safety Hotline at 888-327-4236. "


Naturally FoMoCo CEO doesn't look at his emails nor does any CEO but here is what I found:

[email protected]

Hi Eric, Thanks for the advice. I reported it to NHSTA yesterday.

 

[Oscarcat]

https://www.nhtsa.gov/report-a-safety-problem#index

Thank you for reporting this to NHTSA. This benefits all Mav hybrid owners. It is regrettable that FoMoCo has not been more proactive in solving this problem. Hopefully it can be isolated to a simple part, wiring comes to mind, that can be easily fixed.

Simply put, a vehicle that unpredictably has an engine shut down is unsafe. I love my Mav but not enough to sacrifice my health, life or that of others.

Mav owners, do report engine shut down events [except if you run your vehicle out of fuel]
https://www.nhtsa.gov/about-nhtsa/contact-us

 

[Donaldw]

My hybrid died twice at highway speed and after 30 days in the service department they applied the software update and after 400 miles all is good . I believe the update release date was April 5th.

Our Mac was a late 23, like June 23 manufacturing. I received a recall earlier in the year about turn signals and ignored it. I also received the early April recall and accepted. Ford dealer sent a technician out to our house, so very convenient. Took 30 minutes. Given the discussion about earlier recalls, my hope was that Ford was aware of those matters on the last one.

We have 5k on the Mav. and have not put a lot of miles on since the recall. Only oddity is that the miles to empty was to low. But now when it drive it increases, so not a problem.

Fingers crossed. We love this truck. One of the little joys in my life.

 

[Oscarcat]

My hybrid died twice at highway speed and after 30 days in the service department they applied the software update and after 400 miles all is good . I believe the update release date was April 5th.

I am happy you feel it is resolved but you should still file a report with NHTSA for your specific VIN. After enough reports and enough data NHTSA and FoMoCo may be able to isolate the issue. But it is dangerous and as much as I enjoy my Mav hybrid, I do not want an engine-out at highway speeds even once, let alone, twice.

 

[Joseaoe1]

I was driving at highway speed on I 75 through Cincinnati this morning and without warning my 2022 Hybrid Maverick stalled while I was in the middle lane. Fortunately I was able to quickly get over to the shoulder but had absolutely no power. When I realized the engine was dead an warning message came up on the dash, saying the vehicle won't operate in that gear. I looked down and the shift wheel was in the drive position, but the orange light was not lit on the shifter. I then got error messages, Service Engine Soon Warning, Powertrain Malfunction/Reduced Power Warning, Pre-Collision Assist Not Available Warning. This was really rattling, to have a modern vehicle, with only 18,000 miles stop operating in heavy traffic at 65 MPH. Recently, the radio has been getting really loud momentarily, but no other issues

Ford Roadside Assistance was terrible. I was stopped in a dangerous spot and was relegated to fill out an online form to request service while I prayed no one going by would go off the road and hit me. The form didn't auto fill my VIN Number and I had to type it from my insurance card (not realizing it was in the Ford app). The GPS had me miles away from where I was actually broken down and wouldn't save the changes I made to my real location. Although I was In a hazardous area and in some danger, I had to call and say agent over and over again to speak to a person who informed me that no tow truck would be dispatched because the dealership I chose is too far away. For $60 I could get a wrecker to take my dead vehicle to my chosen dealership but no one was coming until I give my credit card number. At this point I had been there for almost an hour not knowing they hadn't dispatched a tow truck yet and had no idea where I actually was. I reluctantly paid, but ended up waiting 3 hours total for a tow, just waiting to get creamed by a semi. By the time the wrecker arrived, the battery was completely dead by just running the hazard flashers. Nothing else was turned on, the key was out of the ignition.

This whole experience has me uneasy about trusting my Maverick going forward and will pay for AAA to avoid dealing with the overseas third party company Ford has hired to manage roadside assistance.

Has anyone had a similar breakdown experience? If so, what was the cause and fix? Again, almost two years old and only 18,000 miles. Thanks in advance for the feedback and insight.

Yesterday this happened to me on my 19,300 mile 2023 hybrid. I was driving into work in the morning on a country road and had time to pull over and shut the vehicle off. I restarted it within a minute or so and when it accelerated to low speeds as if it were in cruise control without me pressing the gas. I pulled over again about a mile up the road and turned off the engine and restarted after a couple of minutes. After I restarted the second time the check engine and maintenance required light stayed on and I was able to drive it normally. I drove into work another 8 miles and parked the car. I was able to drive back home in the afternoon with no incident and my warning light for the engine was no longer on. I have scheduled a dealer visit next week and am currently driving at my own risk. Your post helped me remember what error messages were popping up when the incident happened.

I was told by the Ford dealer that I scheduled service with that they have seen something like this before but I do not have any details yet on how/if they were able to fix or what is planned for my vehicle. Thank you for starting this thread.

I have another hybrid on order as I was gaming the possibility of it rolling over to 2025 in case AWD is available then. If there is a fix I will probably trade my current hybrid in just because I am uncomfortable as to any damage having occurred due to the incident. I really like my hybrid and just hope there is a clear diagnosis and fix available to this ticking time bomb of a problem.

I did have a software update "REPROGRAM POWERTRAIN CONTROL MODULE" 23E09 applied 19FEB2024

 

[skyhawk]

Ford should be instructing dealers to contact all customers who had the software updates done in the affected time window. URGENTLY. They are driving Zombie vehicles and many will find out the hard way, some harder than others.

 

[CurtisB]

We need someone with access to some dealer bulletins to post whatever information is rumored to be available.

Heard an update was issued mid March, then today someone posted something to be available in a month !

We need this now. Please...................

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