- First Name
- Jay
- Joined
- Apr 14, 2024
- Threads
- 1
- Messages
- 15
- Reaction score
- 35
- Location
- Centerville, OH
- Vehicle(s)
- 2022 Maverick Hybrid
- Engine
- 2.5L Hybrid
- Thread starter
- #1
I was driving at highway speed on I 75 through Cincinnati this morning and without warning my 2022 Hybrid Maverick stalled while I was in the middle lane. Fortunately I was able to quickly get over to the shoulder but had absolutely no power. When I realized the engine was dead an warning message came up on the dash, saying the vehicle won't operate in that gear. I looked down and the shift wheel was in the drive position, but the orange light was not lit on the shifter. I then got error messages, Service Engine Soon Warning, Powertrain Malfunction/Reduced Power Warning, Pre-Collision Assist Not Available Warning. This was really rattling, to have a modern vehicle, with only 18,000 miles stop operating in heavy traffic at 65 MPH. Recently, the radio has been getting really loud momentarily, but no other issues
Ford Roadside Assistance was terrible. I was stopped in a dangerous spot and was relegated to fill out an online form to request service while I prayed no one going by would go off the road and hit me. The form didn't auto fill my VIN Number and I had to type it from my insurance card (not realizing it was in the Ford app). The GPS had me miles away from where I was actually broken down and wouldn't save the changes I made to my real location. Although I was In a hazardous area and in some danger, I had to call and say agent over and over again to speak to a person who informed me that no tow truck would be dispatched because the dealership I chose is too far away. For $60 I could get a wrecker to take my dead vehicle to my chosen dealership but no one was coming until I give my credit card number. At this point I had been there for almost an hour not knowing they hadn't dispatched a tow truck yet and had no idea where I actually was. I reluctantly paid, but ended up waiting 3 hours total for a tow, just waiting to get creamed by a semi. By the time the wrecker arrived, the battery was completely dead by just running the hazard flashers. Nothing else was turned on, the key was out of the ignition.
This whole experience has me uneasy about trusting my Maverick going forward and will pay for AAA to avoid dealing with the overseas third party company Ford has hired to manage roadside assistance.
Has anyone had a similar breakdown experience? If so, what was the cause and fix? Again, almost two years old and only 18,000 miles. Thanks in advance for the feedback and insight.
Ford Roadside Assistance was terrible. I was stopped in a dangerous spot and was relegated to fill out an online form to request service while I prayed no one going by would go off the road and hit me. The form didn't auto fill my VIN Number and I had to type it from my insurance card (not realizing it was in the Ford app). The GPS had me miles away from where I was actually broken down and wouldn't save the changes I made to my real location. Although I was In a hazardous area and in some danger, I had to call and say agent over and over again to speak to a person who informed me that no tow truck would be dispatched because the dealership I chose is too far away. For $60 I could get a wrecker to take my dead vehicle to my chosen dealership but no one was coming until I give my credit card number. At this point I had been there for almost an hour not knowing they hadn't dispatched a tow truck yet and had no idea where I actually was. I reluctantly paid, but ended up waiting 3 hours total for a tow, just waiting to get creamed by a semi. By the time the wrecker arrived, the battery was completely dead by just running the hazard flashers. Nothing else was turned on, the key was out of the ignition.
This whole experience has me uneasy about trusting my Maverick going forward and will pay for AAA to avoid dealing with the overseas third party company Ford has hired to manage roadside assistance.
Has anyone had a similar breakdown experience? If so, what was the cause and fix? Again, almost two years old and only 18,000 miles. Thanks in advance for the feedback and insight.
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