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Maverick Hybrid Died on Freeway this Morning - Completely Unanticipated

DokDream

2.5L Hybrid
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Jay
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North Hills, CA
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2023 Maverick
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2.5L Hybrid
I was driving at highway speed on I 75 through Cincinnati this morning and without warning my 2022 Hybrid Maverick stalled while I was in the middle lane. Fortunately I was able to quickly get over to the shoulder but had absolutely no power. When I realized the engine was dead an warning message came up on the dash, saying the vehicle won't operate in that gear. I looked down and the shift wheel was in the drive position, but the orange light was not lit on the shifter. I then got error messages, Service Engine Soon Warning, Powertrain Malfunction/Reduced Power Warning, Pre-Collision Assist Not Available Warning. This was really rattling, to have a modern vehicle, with only 18,000 miles stop operating in heavy traffic at 65 MPH. Recently, the radio has been getting really loud momentarily, but no other issues

Ford Roadside Assistance was terrible. I was stopped in a dangerous spot and was relegated to fill out an online form to request service while I prayed no one going by would go off the road and hit me. The form didn't auto fill my VIN Number and I had to type it from my insurance card (not realizing it was in the Ford app). The GPS had me miles away from where I was actually broken down and wouldn't save the changes I made to my real location. Although I was In a hazardous area and in some danger, I had to call and say agent over and over again to speak to a person who informed me that no tow truck would be dispatched because the dealership I chose is too far away. For $60 I could get a wrecker to take my dead vehicle to my chosen dealership but no one was coming until I give my credit card number. At this point I had been there for almost an hour not knowing they hadn't dispatched a tow truck yet and had no idea where I actually was. I reluctantly paid, but ended up waiting 3 hours total for a tow, just waiting to get creamed by a semi. By the time the wrecker arrived, the battery was completely dead by just running the hazard flashers. Nothing else was turned on, the key was out of the ignition.

This whole experience has me uneasy about trusting my Maverick going forward and will pay for AAA to avoid dealing with the overseas third party company Ford has hired to manage roadside assistance.

Has anyone had a similar breakdown experience? If so, what was the cause and fix? Again, almost two years old and only 18,000 miles. Thanks in advance for the feedback and insight.
 
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jayant1

2.5L Hybrid
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Jay
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Centerville, OH
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2022 Maverick Hybrid
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2.5L Hybrid
Got my truck back today after nearly a month. Very nervous driving it. Anyone else get theirs back after a catastrophic failure?
 

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DokDream

2.5L Hybrid
Active member
First Name
Jay
Joined
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Location
North Hills, CA
Vehicle(s)
2023 Maverick
Engine
2.5L Hybrid
I was driving at highway speed on I 75 through Cincinnati this morning and without warning my 2022 Hybrid Maverick stalled while I was in the middle lane. Fortunately I was able to quickly get over to the shoulder but had absolutely no power. When I realized the engine was dead an warning message came up on the dash, saying the vehicle won't operate in that gear. I looked down and the shift wheel was in the drive position, but the orange light was not lit on the shifter. I then got error messages, Service Engine Soon Warning, Powertrain Malfunction/Reduced Power Warning, Pre-Collision Assist Not Available Warning. This was really rattling, to have a modern vehicle, with only 18,000 miles stop operating in heavy traffic at 65 MPH. Recently, the radio has been getting really loud momentarily, but no other issues

Ford Roadside Assistance was terrible. I was stopped in a dangerous spot and was relegated to fill out an online form to request service while I prayed no one going by would go off the road and hit me. The form didn't auto fill my VIN Number and I had to type it from my insurance card (not realizing it was in the Ford app). The GPS had me miles away from where I was actually broken down and wouldn't save the changes I made to my real location. Although I was In a hazardous area and in some danger, I had to call and say agent over and over again to speak to a person who informed me that no tow truck would be dispatched because the dealership I chose is too far away. For $60 I could get a wrecker to take my dead vehicle to my chosen dealership but no one was coming until I give my credit card number. At this point I had been there for almost an hour not knowing they hadn't dispatched a tow truck yet and had no idea where I actually was. I reluctantly paid, but ended up waiting 3 hours total for a tow, just waiting to get creamed by a semi. By the time the wrecker arrived, the battery was completely dead by just running the hazard flashers. Nothing else was turned on, the key was out of the ignition.

This whole experience has me uneasy about trusting my Maverick going forward and will pay for AAA to avoid dealing with the overseas third party company Ford has hired to manage roadside assistance.

Has anyone had a similar breakdown experience? If so, what was the cause and fix? Again, almost two years old and only 18,000 miles. Thanks in advance for the feedback and insight.
I've had that problem and still do. Bought '23 new on 28 Oct 23. Stopped in traffic on 9 April 24. Towed to dealer. Waiting for wiing harness. Several screw-ups. Ready on 1 June 24! Yay! 42 days in shop. Today, 3 June 24, drove less than 20 miles and she stopped again in traffic. Had to stop in hazardous location. Towed to dealer. Same problem, from the symptoms. Tow driver remarked, "Another Ford Hybrid, huh? I tow loads of these." Do I have a lemon, or are they ALL like this? Ready for replacement Maverick Hybrid or give me my money back. BTW, the first month, no loaner was available. I still had to make payments, though. Tomorrow, I have to rent a truck to do a job for a client. I am scewed.

Ford Maverick Maverick Hybrid Died on Freeway this Morning - Completely Unanticipated screwed
 

Cobraj

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2.5L Hybrid
3012 xlt. Mine went into limp mode. Ford replaced the engine. Now I get misfires. I have confidence anymore in this truck
 

Cobraj

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Got my truck back today after nearly a month. Very nervous driving it. Anyone else get theirs back after a catastrophic failure?
Yes, 2022 xlt limp mode on the highway. Ford replaced engine. Now I get random misfires. Had it in shop can't figure out why
 

bjwnet397

2.5L Hybrid
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Brian
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Acworth, Ga
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2.5L Hybrid
DO NOT TRUST FORD, get AAA. I have a 22 hybrid and except for the AGM Battery issue I'm pleased. 38k miles.
 

jerrisn

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Clubs
 
DO NOT TRUST FORD, get AAA. I have a 22 hybrid and except for the AGM Battery issue I'm pleased. 38k miles.
I have AAA for everyone in my house. The middle tier of the plan is for a 100 mile tow, and AAA is quick when it comes to arriving and using only a flatbed for Hybrid/EV's. The lowest plan is 5 mile tow. I would recommend the PLUS membership for the 100 mile tow.
 
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bjwnet397

2.5L Hybrid
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Brian
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Acworth, Ga
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Maverick Hybrid
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2.5L Hybrid
I was driving at highway speed on I 75 through Cincinnati this morning and without warning my 2022 Hybrid Maverick stalled while I was in the middle lane. Fortunately I was able to quickly get over to the shoulder but had absolutely no power. When I realized the engine was dead an warning message came up on the dash, saying the vehicle won't operate in that gear. I looked down and the shift wheel was in the drive position, but the orange light was not lit on the shifter. I then got error messages, Service Engine Soon Warning, Powertrain Malfunction/Reduced Power Warning, Pre-Collision Assist Not Available Warning. This was really rattling, to have a modern vehicle, with only 18,000 miles stop operating in heavy traffic at 65 MPH. Recently, the radio has been getting really loud momentarily, but no other issues

Ford Roadside Assistance was terrible. I was stopped in a dangerous spot and was relegated to fill out an online form to request service while I prayed no one going by would go off the road and hit me. The form didn't auto fill my VIN Number and I had to type it from my insurance card (not realizing it was in the Ford app). The GPS had me miles away from where I was actually broken down and wouldn't save the changes I made to my real location. Although I was In a hazardous area and in some danger, I had to call and say agent over and over again to speak to a person who informed me that no tow truck would be dispatched because the dealership I chose is too far away. For $60 I could get a wrecker to take my dead vehicle to my chosen dealership but no one was coming until I give my credit card number. At this point I had been there for almost an hour not knowing they hadn't dispatched a tow truck yet and had no idea where I actually was. I reluctantly paid, but ended up waiting 3 hours total for a tow, just waiting to get creamed by a semi. By the time the wrecker arrived, the battery was completely dead by just running the hazard flashers. Nothing else was turned on, the key was out of the ignition.

This whole experience has me uneasy about trusting my Maverick going forward and will pay for AAA to avoid dealing with the overseas third party company Ford has hired to manage roadside assistance.

Has anyone had a similar breakdown experience? If so, what was the cause and fix? Again, almost two years old and only 18,000 miles. Thanks in advance for the feedback and insight.
I rely on AAA, never on Ford for roadside. I have a 22 Lariat Hybrid w/38k miles and so far, that issue has not struck me
 

1974MavJR

2.5L Hybrid
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JR
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Toyota Prius until I get my Maverick! XLT Lariate
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This just happened to me today. Driving 75 mph on 275 hwy. Very alarming when the engine just stopped and got a red flashing message to drive slowly to the side of the road. Managed to get to the shoulder safely. Had it towed to nearest Ford dealership. Will have to wait til tomorrow to talk to dealership to find out what's happening. I travel a lot and was glad it happened in my hometown. Willard more once Ford looks at it.
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