Maverick Hybrid Died on Freeway this Morning - Completely Unanticipated

[Ozarkbeard]

...Several years ago I was with a senior controls systems engineer (now with Rockwell), peering into a Tesla, noting the screen area and lack of physical buttons for anything.
He said, "Hell no!, I want something that will get me home reliably!"...

I'm a huge fan of buttons & dials you can find by physically touching them and not having to take your eyes off the road to dig through a menu on a screen. But the problem with so many "physical" buttons & knobs in new cars is, they don't physically do anything. They just send a command to computer software, like their touch-screen cousins.

IMO, there are way too many potential failure points in new vehicles.

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[boxster03]

I will give you $2K for it if it has less than 10K miles

 

[Cidecar2]

I have been watching this forum since I ordered my 2024 xlt hybrid for 8 months. It appears the 2022 models were rushed out the door without sufficient software testing. Further, software recalls do not seem to fix any of the issues and in some cases make the problems worse. My 2024 now has 1200 miles on it, a blend of highway and city driving; no issues and after two tanks of premium fuel I am getting 44+ MPG. I will not do any of the software recalls and frankly will not be taking it to any ford dealership. I added the six year extended warranty, which the small town ford dealer I bought from heavily discounted. I feel by 2024 most of the bugs with the hybrid were fixed (hope so) and I advise any of you that passed on an extended warranty to get one while you still can. As an aside, I read a recent article that said the longest in service New York City taxicabs were Escape hybrids (can't remember where I saw this) which gives me hope the powertrain is reliable. To all you 22/23 hybrid owners perhaps some genius will sort out the glitches otherwise it appears a class action lawsuit is forthcoming.

 

[jayant1]

Has your 2022 Hybrid have any/all of the recalls completed to it, particularly any recalls released since February 2024?

Yes, in fact I feel like this is related to the latest updates.

 

[Buyerfind]

Suggestion: No AAA, switch to Geico, their roadside assistance is the best and cheap

NOT as cheap as you think. When I bought my Brand New Maverick, I tried to get insurance and this is what I experienced:

IF you use GEICO Roadside (like I did for almost 10 years), every time you use it, it counts as a CLAIM!!!! I know this because when I switched from GEICO to FARM BUREAU, Farm Bureau did NOT want to write the policy because they said I had too many claims. WTF? I asked what are they talking about, and Underwriting let the agent know that each "roadside assistance" incident was considered a CLAIM. SO, I asked Farm Bureau NOT to include roadside assistance, and then they approved the policy. I then went to AAA and got Roadside from them.

Best of luck!!

 

[KevCuRaoi]

I was driving at highway speed on I 75 through Cincinnati this morning and without warning my 2022 Hybrid Maverick stalled while I was in the middle lane. Fortunately I was able to quickly get over to the shoulder but had absolutely no power. When I realized the engine was dead an warning message came up on the dash, saying the vehicle won't operate in that gear. I looked down and the shift wheel was in the drive position, but the orange light was not lit on the shifter. I then got error messages, Service Engine Soon Warning, Powertrain Malfunction/Reduced Power Warning, Pre-Collision Assist Not Available Warning. This was really rattling, to have a modern vehicle, with only 18,000 miles stop operating in heavy traffic at 65 MPH. Recently, the radio has been getting really loud momentarily, but no other issues

Ford Roadside Assistance was terrible. I was stopped in a dangerous spot and was relegated to fill out an online form to request service while I prayed no one going by would go off the road and hit me. The form didn't auto fill my VIN Number and I had to type it from my insurance card (not realizing it was in the Ford app). The GPS had me miles away from where I was actually broken down and wouldn't save the changes I made to my real location. Although I was In a hazardous area and in some danger, I had to call and say agent over and over again to speak to a person who informed me that no tow truck would be dispatched because the dealership I chose is too far away. For $60 I could get a wrecker to take my dead vehicle to my chosen dealership but no one was coming until I give my credit card number. At this point I had been there for almost an hour not knowing they hadn't dispatched a tow truck yet and had no idea where I actually was. I reluctantly paid, but ended up waiting 3 hours total for a tow, just waiting to get creamed by a semi. By the time the wrecker arrived, the battery was completely dead by just running the hazard flashers. Nothing else was turned on, the key was out of the ignition.

This whole experience has me uneasy about trusting my Maverick going forward and will pay for AAA to avoid dealing with the overseas third party company Ford has hired to manage roadside assistance.

Has anyone had a similar breakdown experience? If so, what was the cause and fix? Again, almost two years old and only 18,000 miles. Thanks in advance for the feedback and insight.

When did you have 23E07 or 23E09 performed? There was an issue with the programming for those recalls.
Ford had an message for dealers saying that the concern was resolved Mach 22nd...so your Maverick most likely needs latest PCM & SOBDMC software update.

 

[turbobill]

Report it to the NHTSA. Ford is knowingly playing with people's lives.

Not the first time Ford has done that.

 

[CurtisB]

I wish Ford would just announce something about the fix currently have instead of us having to dive into this forum daily for answers. Even if they can only say they are working on it, anything is better than not saying anything and leaving us all wondering if we purchased a bad idea. I want to keep my Maverick, but not at the expense of the company behind it not saying a darn thing when something this important pops up.

 

[glider]

Mine happened before any software updates for the most recent recalls (I'm very hesitant to even let them install these updates). This is a flaw in the hybrid design for sure. Could be the result of subpar chips that were sourced during the shortage and they just don't want to pay for higher quality parts on their "cheap" truck. I had my whole family in the truck merging onto 670 in Columbus when it happened to me. Pulled off the nearest exit running on electric only, shut it off, waited and it ran fine a few minutes later. Drove it straight to the dealership I bought it from. They couldn't find anything wrong. Took it to my local dealer where it say for a couple days, again nothing wrong. Reported to NHTSA. Has been running fine ever since. Needless to say, I haven't taken the family on any long highway rides since.

I'm loosing all faith in my hybrid. I'll be getting ride of this "truck" before I get killed. No reason to wait for an emergency.

 

[EONR24]

I am thinking more and more that the hybrid voltage converter is faulty and is causing this loss of power for hybrid owners.

 

[glider]

I am thinking more and more that the hybrid voltage converter is faulty and is causing this loss of power for hybrid owners.

All we are doing is guessing what's causing these dangerous failures.
Ford needs to address this before someone is hurt.

 

[SoonerBrink]

Not a single issue on mine until I did the recalls, not it has this same problem Ford can't fix. Ford better make this a priority before someone gets hurt or dies.

 

[EONR24]

All we are doing is guessing what's causing these dangerous failures.
Ford needs to address this before someone is hurt.

100% I don't even have a hybrid so I am just guessing. But it definitely is a dangerous issue that should be fixed correctly.

 

[Red Ryder]

I'm confused as to how a large car manufacture, where any changes or updates are extremely critical, do not test software updates properly. The testing phase is the most important step before rolling out the updates and patches. Clearly Ford needs to focus more on the testing phase.

We're in the age where the youthful consumers (target market for Maverick) are conditioned to be beta testers. I remember software companies in the pre-internet days would delay their releases up to a year working out the bugs. It was company suicide to release a buggy product without the benefit of online updates and patches, and in the case of automobile manufacturers, "over-the-air" updates.
This quick-delivery method of pushing patches has affected the design rigor of yesteryear. That, and in the case of the Maverick, "new innovative methods" for product development were utilized to set records on getting the product to market. Perhaps too hastily?

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