Smartliner floor mats wearing out

[Ranch]

I was considering buying a set of Smartliners off of Amazon. After reading this thread I have removed them from my wish list.

I will be looking at other products to buy.

Sponsored

 

[MakinDoForNow]

Purchased from Auto Anything.com so I wouldn’t think so but anything is possible.

Found this online???
Overview
Auto Anything has a rating of 1.39 stars from 371 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Auto Anything most frequently mention customer service, credit card, and return label problems. Auto Anything ranks 909th among Auto Parts sites.

• Service
  
  
  
  106
• Value
  
  
  
  94
• Shipping
  
  
  
  97
• Returns
  
  
  
  92
• Quality
  
  
  
  86

This company responds to reviews on average within 3 days
Positive reviews (last 12 months): 6.7%

 

[Optimus]

Not to mention, the BBB complaints as previously posted via link by ryan2366, are not good. A long list of stall tactics by the company to delay and frustrate it’s customers until they give up and go away. They request VIN numbers for $@&!#-ing floor mats!

Smartliners is misspelled.

SmartLiars.

fixed it.

 

[ryan2366]

Found this online???
Overview
Auto Anything has a rating of 1.39 stars from 371 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Auto Anything most frequently mention customer service, credit card, and return label problems. Auto Anything ranks 909th among Auto Parts sites.

• Service
  
  
  
  106
• Value
  
  
  
  94
• Shipping
  
  
  
  97
• Returns
  
  
  
  92
• Quality
  
  
  
  86

This company responds to reviews on average within 3 days
Positive reviews (last 12 months): 6.7%

They won’t be responding to any complaints right now, as they are shut down for restructuring.

 

[Chris_G]

Glad I went with Husky

 

[RLmesc]

Buy WeatherTech. I’ve bought five sets and never have I ever seen any wear like this and would agree that this might be a mfg defect, some sort of delamination issue nor wear thru. My last set of WT I sold for 50% of new after six years ownership.

 

[lajlmt]

Looks like normal wear to me. Wash them well .......use a product like Armor All® Protectant products are specially designed to protect, clean and shine rubber surfaces. I do this with my mats.............

Running off with the Armor All and vacuum as we speak.

 

[yamahaSHO]

Buy WeatherTech. I’ve bought five sets and never have I ever seen any wear like this and would agree that this might be a mfg defect, some sort of delamination issue nor wear thru. My last set of WT I sold for 50% of new after six years ownership.

I've had Weather Tech mats in my Jeep Grand Cherokee CRD for about 150k miles and they just look dirty. I don't treat them nice and I used to live in the mountains and they got plenty of grit on them.

That said, I do like them, but have Husky in my Ranger and Maverick. They fit about the same as Weather Tech, but have far better grip.

The company in question here... Never considered them. Definitely never will after reading this.

 

[2lbgill]

I purchased them a year ago from Auto Anything and really liked how they fit more precisely and much higher than the Ford ones I purchased.

Just at the beginning stages of wearing through but I was hoping I’d get several years out of them. Not as durable as I expected.

I reached out to Smartliner and they told me to deal with where I had purchased them.

I emailed Auto Anything but they are going through restructuring so unable to warranty them.

Went back to Smartliner and they basically told me not a warranty issue.

Anyone else having this issue with their Smartliner mats?

Put you OEM mats back in on top of liners.. I put the mats back in on top of the liners the first day because I don't like the rubber look.

 

[MaveRichard]

Bummer that they are not taking care of it for you.

Looking at your pictures at first, took me some time to find the “defect”. Looks like the softer outer layer of rubber has worn off the more structural plastic in two spots. It does not seem like they are “wearing out” to me.

I have these same liners in my truck. They keep my carpets clean through dirt/snow/salt. They are the deepest dish that I could find, especially for the price.

If this happened to mine, I would simply smile and put them back in as long as they were watertight. In my eyes this is and always will be a sacrificial part.

I understand that others may feel differently.

Edit: 9 months and 10,000 miles

I will probably put Tuxmats in the wife’s Grand Cherokee.

 

[NedF]

I know I am hard on floor mats. I have worn a hole in the carpeted ones that came in my 08 Saturn Vue. Fortunately the rubber backing is holding up. I tend to keep my heal anchored in one spot and rotate my foot from gas to brake. Hence why I opted for the Ford ones without carpet in my Maverick on order. Not all wear and tear is the same.

 

[HTX]

I have about 5k miles on these and they still look great.

 

[hdave]

I don't understand how other posters are saying this looks like normal wear and tear.

I've had OEM, some cheap aftermarket, and weathertech over 20+ years of driving in Toronto with snow and lots of salt. I never wash mats during the winter so salt definitely dries on them for long periods of time.
I've never seen one wear out like that.

That clearly looks like a defect or cheap upper layer material.

 

[Mikew555]

I'm definitely having the same problem I keep my truck immaculate! The only thing that looks bad is the smart liner mats. I wear sneakers and where my heal touches the gas pedal and break is totally wore out. They showed wear after 5000 miles. I have 10,000 miles now. They look terrible. I don't recommend these mats. I'll be calling the company warranty department and see what happens. Thanks for your post....

 

[Montana]

And this is why I bought TuxMats

There are a lot of things I expect companies to take care of customers for, but buying cheap floor mats and having them wear out with vague "normal vs. heavy use" descriptions and marketing gimmicks on their websites to upsell their product and then expecting a warranty claim over wear? No. You get what you pay for with products like this. Even with my TuxMats, the chances of me complaining about wear and tear somewhere my foot rubs with tons of debris on a regular basic is a slim to none chance. That said... I keep them clean and use 303 on them often

Sponsored