Smartliner floor mats wearing out

[ryan2366]

I purchased them a year ago from Auto Anything and really liked how they fit more precisely and much higher than the Ford ones I purchased.

Just at the beginning stages of wearing through but I was hoping I’d get several years out of them. Not as durable as I expected.

I reached out to Smartliner and they told me to deal with where I had purchased them.

I emailed Auto Anything but they are going through restructuring so unable to warranty them.

Went back to Smartliner and they basically told me not a warranty issue.

Anyone else having this issue with their Smartliner mats?

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[RonFLA]

I swear, it’s like the Insurance Companies. They always deny your initial claim, hoping you will feel at fault and just give up.

Keep insisting on a warranty replacement. I looked them up and they have really solid reviews, so you can see that it’s not a shady company. Believe me, they don’t want the negative reviews based on a legitimate customer complaint.

 

[AF Blue]

I purchased them a year ago from Auto Anything and really liked how they fit more precisely and much higher than the Ford ones I purchased.

Just at the beginning stages of wearing through but I was hoping I’d get several years out of them. Not as durable as I expected.

I reached out to Smartliner and they told me to deal with where I had purchased them.

I emailed Auto Anything but they are going through restructuring so unable to warranty them.

Went back to Smartliner and they basically told me not a warranty issue.

Anyone else having this issue with their Smartliner mats?

I am only 6 months in with my Smartliners.
I don't see any signs of wearing yet.

Warranty against MFG defect .... normal wear and tear not so much??
Is it strictly driver's mat?

 

[MakinDoForNow]

I purchased them a year ago from Auto Anything and really liked how they fit more precisely and much higher than the Ford ones I purchased.

Just at the beginning stages of wearing through but I was hoping I’d get several years out of them. Not as durable as I expected.

I reached out to Smartliner and they told me to deal with where I had purchased them.

I emailed Auto Anything but they are going through restructuring so unable to warranty them.

Went back to Smartliner and they basically told me not a warranty issue.

Anyone else having this issue with their Smartliner mats?

So what size of rock infused clod hoppers do you wear on your way to dancing class?

 

[ryan2366]

I am only 6 months in with my Smartliners.
I don't see any signs of wearing yet.

Warranty against MFG defect .... normal wear and tear not so much??
Is it strictly driver's mat?

Strictly the drivers mat. I honestly think I just got a bad mat.

I was surprised that they sent me to the place I bought them from and not didn’t want to deal with me directly.

 

[icegradner]

Not many companies are going to give you warranty coverage for ware and tear.

 

[JAckpot]

I purchased them a year ago from Auto Anything and really liked how they fit more precisely and much higher than the Ford ones I purchased.

Just at the beginning stages of wearing through but I was hoping I’d get several years out of them. Not as durable as I expected.

I reached out to Smartliner and they told me to deal with where I had purchased them.

I emailed Auto Anything but they are going through restructuring so unable to warranty them.

Went back to Smartliner and they basically told me not a warranty issue.

Anyone else having this issue with their Smartliner mats?

Looks like normal wear to me. Wash them well .......use a product like Armor All® Protectant products are specially designed to protect, clean and shine rubber surfaces. I do this with my mats.............

 

[BoskoPColtrane]

I purchased them a year ago from Auto Anything and really liked how they fit more precisely and much higher than the Ford ones I purchased.

Just at the beginning stages of wearing through but I was hoping I’d get several years out of them. Not as durable as I expected.

I reached out to Smartliner and they told me to deal with where I had purchased them.

I emailed Auto Anything but they are going through restructuring so unable to warranty them.

Went back to Smartliner and they basically told me not a warranty issue.

Anyone else having this issue with their Smartliner mats?

That totally should not be wearing like that. Thank you for the post. Will definitely avoid this company. That’s too bad that they have poor customer service.

 

[MaxMav]

I purchased them a year ago from Auto Anything and really liked how they fit more precisely and much higher than the Ford ones I purchased.

Just at the beginning stages of wearing through but I was hoping I’d get several years out of them. Not as durable as I expected.

I reached out to Smartliner and they told me to deal with where I had purchased them.

I emailed Auto Anything but they are going through restructuring so unable to warranty them.

Went back to Smartliner and they basically told me not a warranty issue.

Anyone else having this issue with their Smartliner mats?

How many miles/km do you have on it? I'd put some RTV silicone on the worn spots and call it a day, though a poor review on durability and customer service is order IMHO. I have the same liners in our Mav but< 3K miles so no wear showing. I had hoped to buy Tuxmax liners but they were out of stock when I needed mats. I had Tuxmats that look fine after 4 years in our Volt.

 

[ryan2366]

How many miles/km do you have on it? I'd put some RTV silicone on the worn spots and call it a day, though a poor review on durability and customer service is order IMHO. I have the same liners in our Mav but< 3K miles so no wear showing. I had hoped to buy Tuxmax liners but they were out of stock when I needed mats. I had Tuxmats that look fine after 4 years in our Volt.

16,000 km’s wearing everyday shoes, no work boots. The wear is away from where my right foot is the majority of the time, gas and brake.

They have lots of great reviews on their website but I was unable to find a way to leave one. Hence why I’m posting my experience here as this forum is where I heard about them first.

 

[ryan2366]

The description on their website touts their durability and able to withstand “Heavy use” but apparently they can not withstand normal use.

Durable and Easy to Maintain. Smartliner custom fit floor liners are made from high-quality, durable materials that are designed to withstand heavy use and provide long-lasting protection for your vehicle's interior.

 

[FJM]

I’m sure the winter weather doesn’t help much either. Drivers side mat will always get the grunt of it unless you have kids in the back. It looks like it needs a hard pressure wash and something to get that internal grime out. I’m no detailing expert but there has to be a solution. As for that tearing spot, that is definitely weird. Armor all will give it that blackened look again but your heels will be sliding on that thing. I bet there’s a good protectant that can be applied to those types of mats once you get them brand new. My Mav mats definitely has some scuff marks but it is what it is. Anyway, good luck. Worst case scenario is you get a new one and keep the old one to use in the winter time.

 

[ryan2366]

I’m sure the winter weather doesn’t help much either. Drivers side mat will always get the grunt of it unless you have kids in the back. It looks like it needs a hard pressure wash and something to get that internal grime out. I’m no detailing expert but there has to be a solution. As for that tearing spot, that is definitely weird. Armor all will give it that blackened look again but your heels will be sliding on that thing. I bet there’s a good protectant that can be applied to those types of mats once you get them brand new. My Mav mats definitely has some scuff marks but it is what it is. Anyway, good luck. Worst case scenario is you get a new one and keep the old one to use in the winter time.

I only noticed the tear when I took them out to give them a hose down. I haven’t attempted to clean them as I wanted to maintain the appearance of how I found them after removing for warranty claim.

I’m sure I can get the dirt off by scrubbing them.

Like you said I don’t want to put something that’s going to make them slippery so I’ll have to research a product that doesn’t turn them in to an ice rink.

 

[AF Blue]

Looks like normal wear to me. Wash them well .......use a product like Armor All® Protectant products are specially designed to protect, clean and shine rubber surfaces. I do this with my mats.............

Armour All or Son of a Gun .... I used on my mats once .. too slippery .. had to wash off completely.
If anyone happens to find something that brings back some of the sheen without making the surface slippery, please let me know.

 

[TheSEARCH]

I bought some too. I hope they last. I had the Ford rubber matts on last vehicle almost 3 years 27K mile Buffalo NY no apparent wear. before that Weather tech 6 years 80K miles looked fine. If mine don't last I bad mouth the heck out of them and get weather tech. All I did ever was wash them .

Hope they replace the driver mat for you.

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