Dear Ford. It's Me, Bob. My Maverick died today.

[Special Order]

I absolutely love my little Maverick, and was hoping this hybrid charging thing was something I would avoid.

I just passed 3000 miles this weekend and all was awesome. Then, I had just pulled out of a parking lot near my home, and I was about a 1/2 mile down the road doing 35 mph when the truck died. The a/c blower was still working, no warning messages, no dimmed dash lights- it just started to slow down without power. I pulled over, turned the key to the OFF position, then restarted the vehicle. After a few seconds, the ICE started. I didn't have anything plugged into the power outlets/USB. I have not added any power accessories to the bed.

I arrived at home, spent a few minutes unloading our bicycles. When I opened the driver's door, the key-in-ignition warning sound was oddly distorted, as if the voltage or current was too low.

I checked for error messages- none. I checked the battery voltage: the battery reads a little over 12v when the ignition is off, 14+ when running. I drove the vehicle around town to see if I could reproduce the symptoms, but no.

I will call my dealer after the holiday. It would be an understatement to say that I'm not pleased with Ford Motor Co. right now.

Now I can't trust my 2 month-old vehicle. If the power had died on the interstate (where I frequently drive) I would have been in an unsafe situation. There is obviously a defect in your product.

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[shark978]

I remember everybody telling me I was wrong that the hybrid would be less reliable due to two power systems, a new system for Ford etc...dont think theres any question anymore.

 

[BoboysTruck]

Eco or hybrid OP? Hybrids seem to have an issue with the positive battery cable

I absolutely love my little Maverick, and was hoping this hybrid charging thing was something I would avoid.

 

[Sliphorn]

I remember everybody telling me I was wrong that the hybrid would be less reliable due to two power systems, a new system for Ford etc...dont think theres any question anymore.

..
It is not a new system. Ford has many years of hybrid experience. It appears to be a particular crappy wiring harness. Poor quality control.
..

 

[Rob Cactus Gray]

I remember everybody telling me I was wrong that the hybrid would be less reliable due to two power systems, a new system for Ford etc...dont think theres any question anymore.

There are three phases of building you can get a problem from.

1. Engineering - think the software update to fix the catalytic convertor.
2. Parts suppliers -think takata air bag, or bronco tops. From a maverick perspective you could use the seat belt issue.
3. Assembly - panel gaps, missing or Un tightened bolts (this could also be engineering if the specification was just wrong). From a maverick perspective you can use the fuel tank issue.

Guess where this issue falls?

 

[Pickles]

Eco or hybrid OP? Hybrids seem to have an issue with the positive battery cable

The very first sentence identifies it as a hybrid lol

 

[Frandy]

My 2014 Fusion hybrid has been great. With my delivery date slipping to Aug 1, I'm seriously considering not taking the Mac hybrid when it comes in. Tired of hearing about these electrical issues.

 

[Timothyd]

I absolutely love my little Maverick, and was hoping this hybrid charging thing was something I would avoid.

I just passed 3000 miles this weekend and all was awesome. Then, I had just pulled out of a parking lot near my home, and I was about a 1/2 mile down the road doing 35 mph when the truck died. The a/c blower was still working, no warning messages, no dimmed dash lights- it just started to slow down without power. I pulled over, turned the key to the OFF position, then restarted the vehicle. After a few seconds, the ICE started. I didn't have anything plugged into the power outlets/USB. I have not added any power accessories to the bed.

I arrived at home, spent a few minutes unloading our bicycles. When I opened the driver's door, the key-in-ignition warning sound was oddly distorted, as if the voltage or current was too low.

I checked for error messages- none. I checked the battery voltage: the battery reads a little over 12v when the ignition is off, 14+ when running. I drove the vehicle around town to see if I could reproduce the symptoms, but no.

I will call my dealer after the holiday. It would be an understatement to say that I'm not pleased with Ford Motor Co. right now.

Now I can't trust my 2 month-old vehicle. If the power had died on the interstate (where I frequently drive) I would have been in an unsafe situation. There is obviously a defect in your product.

 

[lkshrum94]

I absolutely love my little Maverick, and was hoping this hybrid charging thing was something I would avoid.

I just passed 3000 miles this weekend and all was awesome. Then, I had just pulled out of a parking lot near my home, and I was about a 1/2 mile down the road doing 35 mph when the truck died. The a/c blower was still working, no warning messages, no dimmed dash lights- it just started to slow down without power. I pulled over, turned the key to the OFF position, then restarted the vehicle. After a few seconds, the ICE started. I didn't have anything plugged into the power outlets/USB. I have not added any power accessories to the bed.

I arrived at home, spent a few minutes unloading our bicycles. When I opened the driver's door, the key-in-ignition warning sound was oddly distorted, as if the voltage or current was too low.

I checked for error messages- none. I checked the battery voltage: the battery reads a little over 12v when the ignition is off, 14+ when running. I drove the vehicle around town to see if I could reproduce the symptoms, but no.

I will call my dealer after the holiday. It would be an understatement to say that I'm not pleased with Ford Motor Co. right now.

Now I can't trust my 2 month-old vehicle. If the power had died on the interstate (where I frequently drive) I would have been in an unsafe situation. There is obviously a defect in your product.

What was your build date?

 

[Special Order]

For future reference, my truck is a hybrid. My build date was the week of March 14th. From what I can tell, build date doesn't matter...this isn't poor QC, it's a design flaw.

And for the record, overall I think the truck is AWESOME. However...

@Ford Motor Company : Don't make fools out of all the people that trusted your company and bought your new line of vehicles. Problems happen- a hybrid vehicle is a complex system. Now it's your turn to step up, fix the issues, and show that your company is trustworthy and better than the competition.

 

[Captain]

For future reference, my truck is a hybrid. My build date was the week of March 14th. From what I can tell, build date doesn't matter...this isn't poor QC, it's a design flaw.

And for the record, overall I think the truck is AWESOME. However...

@Ford Motor Company : Don't make fools out of all the people that trusted your company and bought your new line of vehicles. Problems happen- a hybrid vehicle is a complex system. Now it's your turn to step up, fix the issues, and show that your company is trustworthy and better than the competition.

Sadly, they are not.

 

[Red Ryder]

Yes, this is concerning and affecting a significant number of our membership.

@Ford Motor Company, rather than pop in and out like a genie, pass along to your leaders that there needs to be some acknowledgement that this is a safety concern and what measures need to be taken until resolution. Before there are significant consequences for one of your customers.
This issue appears atypical of what earlier (Escape/Fusion) owners experienced with their vehicles.

 

[Captain]

Yes, this is concerning and affecting a significant number of our membership.

@Ford Motor Company, rather than pop in and out like a genie, pass along to your leaders that there needs to be some acknowledgement that this is a safety concern and what measures need to be taken until resolution. Before there are significant consequences for one of your customers.
This issue appears atypical of what earlier (Escape/Fusion) owners experienced with their vehicles.

Hey @Ford Motor Company please tell these people, you’re aware of the problem, tell them your working on it, tell them to buy a Ridgeline but for God’s sake, tell them something!

 

[Red Ryder]

Hey @Ford Motor Company please tell these people, you’re aware of the problem, tell them your working on it, tell them to buy a Ridgeline but for God’s sake, tell them something!

This issue is significant enough to warrant a TSB. What's the Ridgeline have to do with a Ford problem, fanboy?

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