Really BAD issue with remote start Fordpass... Hybrid Maverick

[RGinFL]

Makes me wonder if the Heat Exchanger on the Hybrid exhaust is blocking the exhaust? Maybe when really cold outside? Possibly frozen and blocking the flow of exhaust (hot Cat). Incomplete combustion creating the sulphur smell? It does not seem to do this in warm weather or once engine warms up. The cherry red hot Cat is not good. Hopefully we get an answer sooner than later. A lot of great observations and comments on this forum!
Just thinking out loud...

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[clavicus]

I wish they would say what patches or fixes were associated with the software updates.

 

[SpruceDuck]

https://www.mavericktruckclub.com/forum/threads/rough-idle-glowing-cat-poll.11027/

Someone was kind enough to create this Poll. I participated; if you’re having problems, maybe you’d like to too.

 

[jeffrol48197]

Broadcast Messages

Mar 1 2022 2022 Maverick, 2020-2022 Escape – 2.5L FHEV – Idle Surge And/Or Rough Idle WithHigh Temperature In The Catalytic Convertor And Sulfur Odor In The Cab Some 2022 Maverick and 2020-2022 Escape vehicles equipped with a 2.5L full hybrid electric vehicle (FHEV) powertrain may exhibit an idle surge and/or rough idle with high temperature in the catalytic convertor and sulfur odor in the cab. This may be due to the software installed in the powertrain control module (PCM).This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently developing a software update that is expected in the last week of March 2022. Once the softwareupdate is available, contact the customer and schedule a follow-up appointment for repair.

 

[casanewt]

Broadcast Messages

​

​ Mar 1 2022 2022 Maverick, 2020-2022 Escape – 2.5L FHEV – Idle Surge And/Or Rough Idle WithHigh Temperature In The Catalytic Convertor And Sulfur Odor In The Cab Some 2022 Maverick and 2020-2022 Escape vehicles equipped with a 2.5L full hybrid electric vehicle (FHEV) powertrain may exhibit an idle surge and/or rough idle with high temperature in the catalytic convertor and sulfur odor in the cab. This may be due to the software installed in the powertrain control module (PCM).This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently developing a software update that is expected in the last week of March 2022. Once the softwareupdate is available, contact the customer and schedule a follow-up appointment for repair.

Interesting.

 

[jeffrol48197]

Interesting.

I have had the smell once or twice, but as a rule have started and drove right away, once I saw all the rough idle concerns and glowing cat - I find it HARD TO BELIEVE damage is NOT occurring on glowing cats, though...

 

[casanewt]

I find it HARD TO BELIEVE damage is NOT occurring on glowing cats, though...

Exactly.

 

[SpruceDuck]

Hello! Send us a PM with your VIN and the name and location of your Ford dealer, and I can look into this concern with your Maverick on my end.

Exactly.

Don't be afraid to imagine though. My $27,000 investment (in cash), has been unreliable since 5 days into ownership, on January 26, 2022. The car has sat at the dealership EVERY DAY, save one, for the last 7 weeks...

Hello! Send us a PM with your VIN and the name and location of your Ford dealer, and I can look into this concern with your Maverick on my end.

And so here is my latest correspondence with Ford, because now almost two months have gone by without much anything changing since my troubled Maverick landed at the service department. This post is directed at Official Ford Account. Forgive me for not mincing words:

Ford Motor Company,

I would like to let you know the response I received from Ford Corporate regarding this matter has been A B Y S M A L.

One rep after another I have spoken to thinks there's a legitimate fire risk and the field technician told my service manager to tell me to not use it in a way that might induce this issue (why? because they WEREN'T CONVINCED IT WAS SAFE OR SOUND). And yet Ford has issued a statement to its service departments to tell any customers who have this problem (who I assume must self-report, and won't be sought out by Ford), the vehicle IS SAFE, SOUND. and CAN BE USED NORMALLY WITHOUT CONCERN FOR ADDITIONAL WEAR AND TEAR OR DAMAGE occurring if the symptoms should arise.

So, WHICH IS IT FORD?

IS IT SAFE?
OR IS IT UNSAFE?

I apologize for speaking almost rhetorically, because it seems like no one at Ford is listening, so I suppose this letter is as much for me and other customers who are upset as it is as a last ditch effort to evoke a coherent response from Ford.

I seriously hope no one has to get injured or suffer property damage because of Ford's conflicting responses. There’s a shared-reality forming out here where many, many people, including actual Ford employees, utilizing their training and common sense, believe there is a legitimate possibility this defect could lead to a fire. And yet, let me reiterate, Ford has made a statement that basically says, “don’t worry… nothing to see here.” Either all the customer service reps and the field technician and the service manager, the finance manger, the sales manager and I are all delusional for worrying about this being a fire hazard, or Ford is delusional about it NOT being a fire hazard. Again, which is it? Could the truth reside somewhere in the middle? NO... it cannot. It's not hard to see how a rational person would be worried about this.

If this isn’t a hazard, then Ford is doing a TERRIBLE job explaining to its affected customers AND employees why this is really nothing to worry about. But I call "hogwash." How can a car that stinks of burning plastic, rotten eggs, with billowing exhaust, a surging engine, and a glowing. molten-orange catalytic converter not be something to be concerned about? The car isn't even producing error codes. Maybe Ford realizes it is something to be concerned about, but thinks a little pre-TSB memo is going to magically dispel our well-earned paranoia. I'm not sure what would be worse--- Ford thinking a memo is going to make peoples' worries go away, or Ford blowing off their customers' worries. Could the truth reside somewhere in the middle? YES... because it could be both that Ford wants to fix/make this problem go away as soon as possible, but also wants to pretend I and many others don't have a genuine reason to worry or be disappointed our BRAND NEW TRUCK OF THE YEAR might be a conflagration risk.

I haven't driven my new Maverick but once in 7 weeks. It's still at the dealership. I told the service manager I wasn't going to drive it as is. Based on what the field service technician said and what she knows of the problem, she understood and agreed with why I thought it wasn't wise to drive it.

No matter how this is being resolved (memo, TSB, maybe eventually a recall?) it seems a bit obvious Ford shouldn't tell me that this obvious problem isn't a problem even though your company also says it's a problem. If it isn’t a hazard, why are Ford employees and customers still worried it's a hazard?

I know you were very kind in bringing this matter to the attention of someone at Ford Customer Service, but they have, thus far, failed miserably at addressing this issue in a satisfactory manner. There is no resolution in sight, and I am sorry to say your efforts to help all of us on this forum, at least in my case, have thus far failed to resolve anything. If anything, again, at least in my case, my pursuit of meaningful answers from Ford has resulted in one futile conversation after another.

Seriously, it's a bad look.

That's being kind.


That's all.

Not sure what could be done at this point to keep me as a Ford customer, but I'm ready to be surprised.


Kindly,

Daniel B.

 

[Snax]

And so here is my latest correspondence with Ford, because now almost two months have gone by without much anything changing since my troubled Maverick landed at the service department. This post is directed at Official Ford Account. Forgive me for not mincing words:

Ford Motor Company,

I would like to let you know the response I received from Ford Corporate regarding this matter has been A B Y S M A L.

One rep after another I have spoken to thinks there's a legitimate fire risk and the field technician told my service manager to tell me to not use it in a way that might induce this issue (why? because they WEREN'T CONVINCED IT WAS SAFE OR SOUND). And yet Ford has issued a statement to its service departments to tell any customers who have this problem (who I assume must self-report, and won't be sought out by Ford), the vehicle IS SAFE, SOUND. and CAN BE USED NORMALLY WITHOUT CONCERN FOR ADDITIONAL WEAR AND TEAR OR DAMAGE occurring if the symptoms should arise.

So, WHICH IS IT FORD?

IS IT SAFE?
OR IS IT UNSAFE?

I apologize for speaking almost rhetorically, because it seems like no one at Ford is listening, so I suppose this letter is as much for me and other customers who are upset as it is as a last ditch effort to evoke a coherent response from Ford.

I seriously hope no one has to get injured or suffer property damage because of Ford's conflicting responses. There’s a shared-reality forming out here where many, many people, including actual Ford employees, utilizing their training and common sense, believe there is a legitimate possibility this defect could lead to a fire. And yet, let me reiterate, Ford has made a statement that basically says, “don’t worry… nothing to see here.” Either all the customer service reps and the field technician and the service manager, the finance manger, the sales manager and I are all delusional for worrying about this being a fire hazard, or Ford is delusional about it NOT being a fire hazard. Again, which is it? Could the truth reside somewhere in the middle? NO... it cannot. It's not hard to see how a rational person would be worried about this.

If this isn’t a hazard, then Ford is doing a TERRIBLE job explaining to its affected customers AND employees why this is really nothing to worry about. But I call "hogwash." How can a car that stinks of burning plastic, rotten eggs, with billowing exhaust, a surging engine, and a glowing. molten-orange catalytic converter not be something to be concerned about? The car isn't even producing error codes. Maybe Ford realizes it is something to be concerned about, but thinks a little pre-TSB memo is going to magically dispel our well-earned paranoia. I'm not sure what would be worse--- Ford thinking a memo is going to make peoples' worries go away, or Ford blowing off their customers' worries. Could the truth reside somewhere in the middle? YES... because it could be both that Ford wants to fix/make this problem go away as soon as possible, but also wants pretend I and many others don't have a genuine reason to worry or be disappointed our BRAND NEW TRUCK OF THE YEAR might be a conflagration risk.

I haven't driven new Maverick but once in 7 weeks. It's still at the dealership. I told the service manager I wasn't going to drive it as is. Based on what the field service technician said and what she knows of the problem, she understood and agreed with why I thought it wasn't wise to drive it.

No matter how this is being resolved (memo, TSB, maybe eventually a recall?) it seems a bit obvious Ford shouldn't tell me that this obvious problem isn't a problem even though your company also says it's a problem. If it isn’t a hazard, why are Ford employees and customers still worried it's a hazard?

I know you were very kind in bringing this matter to the attention of someone at Ford Customer Service, but they have, thus far, failed miserably at addressing this issue in a satisfactory manner. There is no resolution in sight, and I am sorry to say your efforts to help all of us on this forum, at least in my case, have thus far failed to resolve anything. If anything, again, at least in my case, my pursuit of meaningful answers from Ford has resulted in one futile conversation after another.

Seriously, it's a bad look.

That's being kind.


That's all.

Not sure what could be done at this point to keep me as a Ford customer, but I'm ready to be surprised.


Kindly,

Daniel B.

Reposting this is in multiple threads isn’t necessary. Please stop. Thanks.

 

[SpruceDuck]

Reposting this is in multiple threads isn’t necessary. Please stop. Thanks.

Glad to know.

My apologies.

But I think a lot of people might be wasting their time getting help from the Official Ford Account if my experience is anything to draw upon. Maybe someone else will have better luck getting shuffled from one customer service rep to another.

After two months and having spent the better part of 30 grand on a seriously defective product that isn't being treated with the seriousness it ought to be, I'm getting a little desperate.

 

[jsus]

Glad to know.

My apologies.

But I think a lot of people might be wasting their time getting help from the Official Ford Account if my experience is anything to draw upon. Maybe someone else will have better luck getting shuffled from one customer service rep to another.

After two months and having spent the better part of 30 grand on a seriously defective product that isn't being treated with the seriousness it ought to be, I'm getting a little desperate.

Wait for the software update due later this month or pursue a lemon law claim, your choice, but no need to spam every thread you can find, one makes the point, several is annoying to all the wrong people.

https://ag.ny.gov/consumer-frauds/new-car-lemon-law-fact-sheet

 

[SpruceDuck]

Wait for the software update due later this month or pursue a lemon law claim, your choice, but no need to spam every thread you can find, one makes the point, several is annoying to all the wrong people.

https://ag.ny.gov/consumer-frauds/new-car-lemon-law-fact-sheet

Again, these threads should be merged. I don't know why there are 3-5 threads talking about the exact same thing. I suspect not everyone is reading all 4 threads, or however many there are. I'm trying to keep a number of people updated about what's going on. And frankly, as long as we're permitting the Official Ford Account to "help" members, we should be informed what the results are. Again, ask an administrator to merge the threads. I'd be delighted to only have to post my updates once.

This isn't spamming.

Thank you for your understanding.

 

[zBernie]

XL Model here with bunch of upgrades.

So this was the first morning I got to test out the remote start with FordPass.(I did try it once before when setting up Fordpass) I have owned the truck since the 23rd of DEC, so.. 5 days, no issues. About 300 miles on it.

I got up to get ready for work, hit the remote start on the Ford Pass, it said the vehicle was started, and I went about getting ready, letting dog out, bathroom etc.

Well all that done I went to go out and head to work, and first thing I noticed was the truck was making a god awful noise like it was constantly starting and stopping every second. And then this smell hit me...

It was an incredibly intense fuel smell. Almost like rotten eggs. Unburnt fuel maybe? It actually made me almost physically ill.

Well I had to get to work, so I got in the truck rolled down the windows, and put the key in an shut the truck OFF. Then I turned it on, it said ready to drive, and I drove to work. No issues, no weird noises, no more weird smell. It was a cold drive to work for sure, but had to air out the original smell.

I mean I actually still feel a bit ill from it.

I guess Im going to test it out tonight after work and just keep an eye on it and watch it remote start. I dont believe in "flukes" when it comes to car reliability, so I still will talk to the dealer.

For context I did technically test the remote start via fordpass when we initially set up Fordpass at the dealer, so THAT time, it appeared to work fine.
It was particularly cold this morning, maybe 40 degrees F.

I read in another thread that Ford is supposed to provide a software update to address this issue.

 

[Dad]

I'm no mechanic but it seems the remote start is geared more towards the ecoboost than the Hybrid, What does your local Ford service center have to say

The hybrids have the remote start fob and the same Ford Pass

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