From the wording of this memo, I get where one would think Ford might not repair physically damaged parts. However, it can be read two ways. They will do the physical and software repairs, or just the software repairs.
I read it that they will fix both, since the ambiquity of the statement legally favors the customer.
It reminds me of 'you can't put too much water in a nuclear reactor'. Does that that mean 'too much water' is good or bad?
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