As someone who owns an Escape with both the app and keypad, I can definitely say the pad has been more useful than the app. The app is finicky at times; I've had moment I tried to remote start or unlock/lock my vehicle via the app from sight distance, and the app will say it did its job though I can clearly see it didn't. There have also been times when my phone was deep in my pocket and the car wasn't picking up my key fob and I had to use the door pad. So there despite the advantages the app has, the keypad is just too practical off a feature.
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