Rust on roof bordering windshield

[Platinum2]

This can't hurt anything as well. Go to a reputable, independent body shop first. Get a formal written estimate from them, and explicitly ask the shop manager to write down their professional opinion on what caused it and whether it rotted from the inside out.

Take that official paperwork straight to the Ford dealership with you. When you have a professional body shop backing you up stating it's a structural failure/perforation issue, the dealer can't just casually brush you off and claim it's a regular old rock chip that caused the damage.

Dealer isn't going to care what any other body shop thinks. Most dealerships have their own body shops anyway and repairs, if any, will be evaluated and completed in accordance with the vehicle warranty to the extent there is any.

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[BK007]

Dealer isn't going to care what any other body shop thinks. Most dealerships have their own body shops anyway and repairs, if any, will be evaluated and completed in accordance with the vehicle warranty to the extent there is any.

We're both just speculating here. In my area, the opposite is true—most dealerships don't have an in-house body shop and outsource everything. Let's just wait and see what updates the OP brings back.

 

[MikeS1942]

Dealer isn't going to care what any other body shop thinks. Most dealerships have their own body shops anyway and repairs, if any, will be evaluated and completed in accordance with the vehicle warranty to the extent there is any.

I'm finding that to be more and more not the case. At least in my home town most dealers are using private body shops. They just supply the parts to the shops.

 

[Edge Haley]

I'm finding that to be more and more not the case. At least in my home town most dealers are using private body shops. They just supply the parts to the shops.

My dealership is HUGE, has 5 dealerships in 3 or 4 states....and their body shop is a 2 or 3 man operation that is MOSTLY for internal lot damage....No good body shop man would work for a dealership...can't pay the wages for a good paint/body person.

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