Orders? Hybrid engines not available?

[Espeer]

You did get a confirmed order email from Ford, correct?

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[Starwatcher]

This whole “Amazon instant gratification” culture has got to stop.

Yes, you can order a box of cereal and it’s delivered within 4 hours.

A brand new, never before built, truck. During what is happening in the world with microchips. Nope.

I may be alone here but I don’t think Ford needs to provide any notification to order holders. Ford doesn’t sell you you’re truck they are just the manufacture. Your dealer on the other hand could send periodic emails. But like many above me wrote, any research shows there are valid reasons for Hybrid delays.

As a marketing professor, I would say you are wrong. A company owes updates and explanations to it's customers. Or they will lose customers

 

[Starwatcher]

You're not going to get much (any?) sympathy here. People that ordered months before you are still not scheduled.

If you're so unhappy why not contact Ford directly and let them know how you feel?

Did that. They couldn't care less. If people who ordered before me have not been contacted, matters are even worse than they seem.

 

[Starwatcher]

I ordered on June 22nd Hybrid Lariat, Lux…. No build date yet. Priority code 10. Dealer told me when ordered that it should be before thanksgiving. Now I’m hoping to get a build date before Christmas. Sit back and ignore your order or it will drive you nuts. We will get them when Ford figures it all out.

They have been in business long enough to have productions figure out by now.

 

[dicchicora]

I ordered on June 22nd Hybrid Lariat, Lux…. No build date yet. Priority code 10. Dealer told me when ordered that it should be before thanksgiving. Now I’m hoping to get a build date before Christmas. Sit back and ignore your order or it will drive you nuts. We will get them when Ford figures it all out.

Ever since I was scheduled with a build date, I have not been able to ignore anything. Come here constantly and read articles, or hit YouTube for videos. It's maddening! However, it'll be worth it in the end.

 

[Big_T]

Did that. They couldn't care less. If people who ordered before me have not been contacted, matters are even worse than they seem.

You've received over a dozen replies/comments to your original post. Assuming that you have read them, I don't believe you will find anyone on this forum to have any answers to your problem(s) that you would consider satisfactory. From your posts it appears that your goal is to have an internet rant, so all I can say is have at it.

 

[FirstFord]

Ever since I was scheduled with a build date, I have not been able to ignore anything. Come here constantly and read articles, or hit YouTube for videos. It's maddening! However, it'll be worth it in the end.

Jeez, and here I thought that maybe I could relax once I get a build date and stop wasting hours here. Maybe not...

 

[CoryDallas8123]

As a marketing professor, I would say you are wrong. A company owes updates and explanations to it's customers. Or they will lose customers

I can understand that but I guess I just see it different.

As a professor, if your textbook had errors would it be the publishers job to contact your students or would you bring the errors to their attention?

I just think of it as we are not Fords customers. We are utilizing their product but we don’t communicate or purchase direct from Ford. I guess, we can contact Ford and many have posted they do contact Ford for information.

I agree totally that Ford needs to do a much better job with communicating to their dealers and coaching them on how to tell order holders about everything.

 

[Jakb]

I can understand that but I guess I just see it different.

As a professor, if your textbook had errors would it be the publishers job to contact your students or would you bring the errors to their attention?

I just think of it as we are not Fords customers. We are utilizing their product but we don’t communicate or purchase direct from Ford. I guess, we can contact Ford and many have posted they do contact Ford for information.

I agree totally that Ford needs to do a much better job with communicating to their dealers and coaching them on how to tell order holders about everything.

The dealer model draws a sharp line between ford and us.
Ford is just the Manufacturer and really doesn't have a relationship with us.
Our dealers are who we bought, ordered and are expecting it from.

If I went to Home Depot and ordered a new fridge, if there was a delay I would expect to hear it from Home Depot. I'd put money that the majority of Dealers are just frankly bad at their jobs. They don't feel the need to be communicative, supportive or even read their own internal news.

If you haven't heard anything, getting bad info, or just straight out lies: that is your dealers problem.

 

[CoryDallas8123]

The dealer model draws a sharp line between ford and us.
Ford is just the Manufacturer and really doesn't have a relationship with us.
Our dealers are who we bought, ordered and are expecting it from.

If I went to Home Depot and ordered a new fridge, if there was a delay I would expect to hear it from Home Depot. I'd put money that the majority of Dealers are just frankly bad at their jobs. They don't feel the need to be communicative, supportive or even read their own internal news.

If you haven't heard anything, getting bad info, or just straight out lies: that is your dealers problem.

Car salesmen get a bad rap, used car salesmen especially, but reading all these asinine posts where dealers are just straight up lying or are just ignorant only solidifies that many, if not most dealers are just going thru the motions. Heck, cars/trucks sell themselves

 

[Starwatcher]

You've received over a dozen replies/comments to your original post. Assuming that you have read them, I don't believe you will find anyone on this forum to have any answers to your problem(s) that you would consider satisfactory. From your posts it appears that your goal is to have an internet rant, so all I can say is have at it.

Do you work for Ford or a Ford Dealer? The forums are to express concerns, in addition to being a fan club.

 

[Big_T]

Do you work for Ford or a Ford Dealer? The forums are to express concerns, in addition to being a fan club.

Nope don't work for Ford and not a fan boy. Have not owned a Ford in over 10 years.
So anyway, as I said, rant away, express concerns, whatever you want to call it.
Maybe one day you will get the answers you seek. Sorry but I can't help you.

 

[Mach E Leo]

My dealer tells me that my hybrid xlt still comes up with a build date of 10/18

 

[Texchappy]

The dealer model draws a sharp line between ford and us.
Ford is just the Manufacturer and really doesn't have a relationship with us.
Our dealers are who we bought, ordered and are expecting it from.

If I went to Home Depot and ordered a new fridge, if there was a delay I would expect to hear it from Home Depot. I'd put money that the majority of Dealers are just frankly bad at their jobs. They don't feel the need to be communicative, supportive or even read their own internal news.

If you haven't heard anything, getting bad info, or just straight out lies: that is your dealers problem.

Funny you should mention that example. A few years ago we ordered a new fridge from Lowe’s. After three months, the only correspondence we got was the bill we got that the 90 days same as cash was over and we needed to pay them. We told them we wouldn’t pay for a fridge we didn’t have and to cancel the order. Took another three months for them to get the picture that we wouldn’t pay the interest on the fridge we never received.

 

[Sim_S]

To jump on someone for saying that Ford could and should do better is petty and shows a fanboy attitude! We need government and companies, but they over and over again show us the need to hold them accountable.

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