Orders? Hybrid engines not available?

[Starwatcher]

The dealer model draws a sharp line between ford and us.
Ford is just the Manufacturer and really doesn't have a relationship with us.
Our dealers are who we bought, ordered and are expecting it from.

If I went to Home Depot and ordered a new fridge, if there was a delay I would expect to hear it from Home Depot. I'd put money that the majority of Dealers are just frankly bad at their jobs. They don't feel the need to be communicative, supportive or even read their own internal news.

If you haven't heard anything, getting bad info, or just straight out lies: that is your dealers problem.

No. It is Ford’s problem. They make the product, advertise it, ship to a dealer who is their representative, and get paid. If they have bad dealers, that is Ford’s problem, and up to them to correct that. It appears that the communication foul ups are the fault of Ford. They do not answer their phones nor do the respond to emails. The dealer is in the same quandary with Ford’s silence.

Sponsored

 

[Starwatcher]

Absolutely. Feel free. But don't you want to communicate with Ford, the only entity that can do something about your problem?

Ford does not answer their phones or respond to anything

 

[Big_T]

Ford does not answer their phones or respond to anything

Well I guess it's time for you to exercise that Santa Cruz option that you mentioned in your first post. It's quite clear that nothing is going to make you a happy camper.

 

[bschurman]

Ford does not answer their phones or respond to anything

I am not sure what numbers you are calling to talk to Ford. But you can try both 800-392-3673 and 800-334-4375. The second one, I believe, is for Ford Marketing for the Maverick)

I have had great luck chatting with ford via the online chat at https://www.ford.com/help/contact/?gnav=header-support to find out information about my order. You will need the Order Code and Sales Code for your order and they should be able to help you. They helped me anyway.

 

[CASD57]

I finally tired of the weekly let downs….bought a Santa Cruz and they scheduled my XL right after go figure…..but than I was less impressed with the XLT cabin an driving impression, so I’m fine with owning the “Other” small truck on the market…. They both were great ideas and the people needed something like this for awhile

 

[Michelle]

I ordered Aug 20th & was sent to the Gerald Jones in Augusta Ga & the sales rep did not enter the order, never told me of any policies. So I called a couple of days ago to check in & spk w the sales mgr & he told me that I shld have come down & placed a $1k deposit. I was livid because I was only told by the sales rep that he would contact me. So now I am now 3 mo's delayed.

Needless to say, I decided that I would deal w another dealership & w a $1k deposit & signing papework I will be entered to Ford to await a schedule that will put me somewhere in July.

NOW for the info that I rec'd is all orders at both dealerships here in Augusta, GA there is no build for the Mav Hybrid due to NO ENGINE!

 

[oilman300]

I ordered Aug 20th & was sent to the Gerald Jones in Augusta Ga & the sales rep did not enter the order, never told me of any policies. So I called a couple of days ago to check in & spk w the sales mgr & he told me that I shld have come down & placed a $1k deposit. I was livid because I was only told by the sales rep that he would contact me. So now I am now 3 mo's delayed.

Needless to say, I decided that I would deal w another dealership & w a $1k deposit & signing papework I will be entered to Ford to await a schedule that will put me somewhere in July.

NOW for the info that I rec'd is all orders at both dealerships here in Augusta, GA there is no build for the Mav Hybrid due to NO ENGINE!

Ordering the 2022 Maverick hybrid closed on Nov 15, 2021. if you didn't get your order in and confirmed, you will have to wait until summer 2022 to order a 2023 Maverick. Deliveries for the hybrid are supposed to begin in January 2022

 

[Starwatcher]

I called Ford twice this week. First time they said I will probably get scheduled soon. Second time they said it could be 3 months or more before I'm scheduled because of the hybrid engine.

Talked to my dealer yesterday
Maybe by summer..nearly a year after I ordered. 2023 model I guess

 

[HybridNiroGuy]

New to this site, but all I wanted to do was get a visual feel for the Maverick before ordering. Basically make sure it was a comfortable fit for the family. Still waiting to do so at my local dealer for one he says is coming mid december. Unfortunately I see I'm unable to order a hybrid now until next model year so I guess I'll wait, but just didn't want to bite the bullet until I could put my eyes on one.

 

[Captain]

New to this site, but all I wanted to do was get a visual feel for the Maverick before ordering. Basically make sure it was a comfortable fit for the family. Still waiting to do so at my local dealer for one he says is coming mid december. Unfortunately I see I'm unable to order a hybrid now until next model year so I guess I'll wait, but just didn't want to bite the bullet until I could put my eyes on one.

It will be a feast for your eyes… take your wife too, she will be thrilled. My wife doesn’t drive, but has asked me every day, “when are you getting the truck”? Soon, I say…. June, I think!

 

[HybridNiroGuy]

It will be a feast for your eyes… take your wife too, she will be thrilled. My wife doesn’t drive, but has asked me every day, “when are you getting the truck”? Soon, I say…. June, I think!

Mine already is asking that and gave me the old, "you should have ordered when I told you".

Being the more prudent one, I will take full responsibility on not getting the truck yet. In the meantime I'll continue driving my Kia Niro and debating whether we trade that in or our Honda CR-V when the time comes. I'm leaning CR-V, just hard to give up the Niro MPG.

 

[brnpttmn]

New to this site, but all I wanted to do was get a visual feel for the Maverick before ordering. Basically make sure it was a comfortable fit for the family. Still waiting to do so at my local dealer for one he says is coming mid december. Unfortunately I see I'm unable to order a hybrid now until next model year so I guess I'll wait, but just didn't want to bite the bullet until I could put my eyes on one.

I was in the same boat when I reserved/ordered in June. I get to test drive the car before I purchase later this month.

 

[jhud042002]

They started taking orders 3 months ago, but just started building them a couple weeks ago. Maybe there are 30-40,000 customers ahead of you...

Doesn't matter when you ordered. Heck, someone who ordered a hybrid on the cut off deadline could get scheduled before those of us who ordered June/July. Ford only cares about PR and marketing the hybrid as the next best thing-not taking care of customers.

 

[olderbudwiser]

New to this site, but all I wanted to do was get a visual feel for the Maverick before ordering. Basically make sure it was a comfortable fit for the family. Still waiting to do so at my local dealer for one he says is coming mid december. Unfortunately I see I'm unable to order a hybrid now until next model year so I guess I'll wait, but just didn't want to bite the bullet until I could put my eyes on one.

Just order one to get your place in line. If and when you get to touch, feel and sit, if you are not happy cancel, the dealer will very happy for a special order coming in that is not spoken for.

 

[HybridNiroGuy]

Just order one to get your place in line. If and when you get to touch, feel and sit, if you are not happy cancel, the dealer will very happy for a special order coming in that is not spoken for.

I probably would do this, but in this instance what's a couple more weeks if I'd still have to wait until summer for the truck?

Sponsored