As with everything else, Ford can't tell their head from their asshole.There's a larger issue according to the rep I spoke with - he said he'd spoken with over a hundred rollover order-holders with the same issue. My old (10/26/21) and rollover orders both have the same order code & sales code, but no private offer is in the system for me either. Some rollover orders at the same dealership *do* have private offers, while I know of at least one other rollover like me who does not (at least yet). Sure hoping it gets straightened out, but nothing surprises me anymore.
I have a certificate for $1750.
Never ordered a Eco, and both orders I placed ended up getting a VIN. Phone support was confused as why I had it as well, but she said it is attached to my name and gave me the certificate #.
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