No Email yet? Use Chat!

[Captain]

There office is closed today, is chat working?

Yes. 11 TO 7 on Sunday

Sponsored

 

[Brown0]

Thank you for the tip. No email for a whole day for me. Chat was able to confirm order is in and waiting on scheduling.

 

[yossirevah]

Same here chat confirmed the order, no email yet on my side. Chatted with sales person who sent me snippet of the order on webdo, also snippet of my info on the system which looked all good including email. He also sent me copy of the covp status which is in waiting state as people need to verify it and it says upto 72 hours.

Still really frustrating that we are having different experiences here.

 

[commadorebob]

Same here chat confirmed the order, no email yet on my side. Chatted with sales person who sent me snippet of the order on webdo, also snippet of my info on the system which looked all good including email. He also sent me copy of the covp status which is in waiting state as people need to verify it and it says upto 72 hours.

Still really frustrating that we are having different experiences here.

It would be really easy to prevent a lot of unnecessary frustration. Which makes it more frustrating.

 

[commadorebob]

Dear OP, you are a wonderful human being.

I was able to get a hold of chat and confirm my order. The chat log is below in case anyone is interest in the specific questions asked. I'll redact the name of the tech and my order number, for obvious reasons.

************

Info at 12:46, Sep 18:
Thank you for choosing to chat with us. We will be with you shortly. You are currently 22 waiting in queue.

.......shortened for brevity.......

Info at 13:27, Sep 18:
You are now chatting with FORD CSR. Please do not enter any sensitive personal data such as social security number or credit card numbers.

Robert at 13:27, Sep 18:
Likely common question. Hadn't received order confirmation email and order was placed late Friday. Can you verify?

FORD CSR at 13:27, Sep 18:
Thank you so much for your patience with our longer than normal hold time. My name is FORD CSR. May I have the 4 character order number and dealers code?

Robert at 13:28, Sep 18:
Sales code FXXXXX. Order code XXXX.

FORD CSR at 13:29, Sep 18:
Thank you.

FORD CSR at 13:30, Sep 18:
I do see a current status of In Order Processing. What this means is the order has been entered into the Ford Ordering System. It will then be scheduled and placed in the first available production week.

FORD CSR at 13:31, Sep 18:
When a VIN is generated and provided you may track the status of this order on our website: https://shop.ford.com/vehicleordertracking .

Robert at 13:31, Sep 18:
Okay. Is Ford having email issues? I didn't get a confirmation.

FORD CSR at 13:32, Sep 18:
I am unable to confirm from my end. We will provide updated information to customers and dealers as it is available. Please stay in touch with your dealer for more information and updates on the status of your order over the next several weeks.

FORD CSR at 13:32, Sep 18:
Is there anything else I can assist you with today, Robert ?

Robert at 13:33, Sep 18:
No, thank you so much for you time and patience

 

[Bob The Builder]

Dear OP, you are a wonderful human being.

I was able to get a hold of chat and confirm my order. The chat log is below in case anyone is interest in the specific questions asked. I'll redact the name of the tech and my order number, for obvious reasons.

************

Info at 12:46, Sep 18:
Thank you for choosing to chat with us. We will be with you shortly. You are currently 22 waiting in queue.

.......shortened for brevity.......

Info at 13:27, Sep 18:
You are now chatting with FORD CSR. Please do not enter any sensitive personal data such as social security number or credit card numbers.

Robert at 13:27, Sep 18:
Likely common question. Hadn't received order confirmation email and order was placed late Friday. Can you verify?

FORD CSR at 13:27, Sep 18:
Thank you so much for your patience with our longer than normal hold time. My name is FORD CSR. May I have the 4 character order number and dealers code?

Robert at 13:28, Sep 18:
Sales code FXXXXX. Order code XXXX.

FORD CSR at 13:29, Sep 18:
Thank you.

FORD CSR at 13:30, Sep 18:
I do see a current status of In Order Processing. What this means is the order has been entered into the Ford Ordering System. It will then be scheduled and placed in the first available production week.

FORD CSR at 13:31, Sep 18:
When a VIN is generated and provided you may track the status of this order on our website: https://shop.ford.com/vehicleordertracking .

Robert at 13:31, Sep 18:
Okay. Is Ford having email issues? I didn't get a confirmation.

FORD CSR at 13:32, Sep 18:
I am unable to confirm from my end. We will provide updated information to customers and dealers as it is available. Please stay in touch with your dealer for more information and updates on the status of your order over the next several weeks.

FORD CSR at 13:32, Sep 18:
Is there anything else I can assist you with today, Robert ?

Robert at 13:33, Sep 18:
No, thank you so much for you time and patience

Thank you for the kind words. Glad to be able to give back a little to the community here. To be honest I was amazed I got the info from chat so easily and quickly. Courteous and very helpful. I felt I needed to share this as the story goes the order banks may be closing shortly and it would put many minds at ease as this has been a stressful process for some. It sure put our minds at ease on this end.

Now we just kick back and wait and see where this all leads.

 

[commadorebob]

Thank you for the kind words. Glad to be able to give back a little to the community here. To be honest I was amazed I got the info from chat so easily and quickly. Courteous and very helpful. I felt I needed to share this as the story goes the order banks may be closing shortly and it would put many minds at ease. It sure put our minds at ease on this end.

Same here. I think my BP dropped 40 points as soon as she responded positively.

 

[Bob The Builder]

Same here. I think my BP dropped 40 points as soon as she responded positively.

I thought I would need to double up on my BP meds there for awhile.

 

[Chris0822]

I also appreciate you posting this tip. I was able to confirm my new '23 order using the Ford chat (rolling over an October '22 order). I hadn't received a confirmation e-mail yet where as I got one right away for my old '22 order when it was placed.

 

[Aherpa]

There office is closed today, is chat working?

Supposedly it is. Wait time is 34 minutes. . . . .

 

[Finnster]

@commadorebob, where did you find the chat link?

 

[commadorebob]

Supposedly it is. Wait time is 34 minutes. . . . .

Expect longer. I was on a 4-minute wait for ten minutes.

 

[commadorebob]

@commadorebob, where did you find the chat link?

https://www.ford.com/help/contact/?gnav=header-support#chat

You need the sales code and order code.

 

[Finnster]

https://www.ford.com/help/contact/?gnav=header-support#chat

You need the sales code and order code.

Thanks! it looks like a Twitter account is needed. I'm thinking about it.

 

[Crance]

A perfect example of the total lies dealership will use. I got a total of 6 emails about my Maverick from Ford.

6?? I’ve only received the confirmed email. Should I have gotten more?

Sponsored