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No Email yet? Use Chat!
- Thread starter Bob The Builder
- Start date
- Watchers 5
Chat just tells me to contact my dealer
No vin but order # and confirmation of 2022 order, nothing on the rollover order
No vin but order # and confirmation of 2022 order, nothing on the rollover order
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- First Name
- Jim
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- Sep 19, 2021
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- Union County, NJ
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- 63 Nova Convertible /
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- 2.0L EcoBoost
I chatted and have been moved from latest of Oct 31 to October 10 with an ETA of November 5…. Very happy I chatted. Originally given October 3…
- First Name
- Mike
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- Jun 2, 2022
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- Toledo, OH
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- 2013 T&C
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- 2.5L Hybrid
Appreciate this thread! My dealer said my order was placed friday late morning but I never got an email. I chatted with Ford just now and they confirmed it is in the system (order processing). I will follow up with my dealer tomorrow to make sure they have my email correct. Feeling fortunate to have an order in before they shut down the banks again!
Same exact thing happened to me I went by the dealer-Long story short the dealer messed up my email address so I got no email. A few moments ago I used Ford Chat and asked their CSR to verify my order. She wanted my order # and the dealer's sales code. I have the first but not the second. She said no problem, just tell me the dealer and their address. She looked it up and confirmed my Maverick is in the system and ordered yesterday.
Those of you a bit nervous over no email try this. It worked for me. I trust my dealer but nothing wrong with double checking.
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- Jim
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- Feb 2, 2022
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- West Columbia, SC
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- 2023 Lariat Hybrid
- Engine
- 2.5L Hybrid
No email for a Friday order. Chat was able to confirm order is in and waiting on scheduling.
- First Name
- Jerry
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- Nov 12, 2021
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- Phoenix, AZ
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- 2014 F150 xlt
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I just got off of Ford Chat. They are telling me they cannot confirm whether the order that they show as scheduled is a MY22 or MY 23. I'm thinking they are giving everyone the status of the MY22 order since it is not deleted.Long story short the dealer messed up my email address so I got no email. A few moments ago I used Ford Chat and asked their CSR to verify my order. She wanted my order # and the dealer's sales code. I have the first but not the second. She said no problem, just tell me the dealer and their address. She looked it up and confirmed my Maverick is in the system and ordered yesterday.
Those of you a bit nervous over no email try this. It worked for me. I trust my dealer but nothing wrong with double checking.
Here is the transcript of my Chat.
Tashiana
at 14:22, Sep 18:
Thank you so much for your patience with our longer than normal hold time. My name is Tashiana. How may I help you today, Rl080?
rl080
at 14:22, Sep 18:
I would like to see if my M22 Maverick order was successfully rolled over to a MY23 order. My MY22 order number was XXXX. I don't know MY23 order number. Sales Code 71176. Salesman says MY23 order was place on Thursday 9/15, but I have not receive a confirmation email from Ford.
Tashiana
at 14:24, Sep 18:
I see a current status of In Order Processing. What this means is the order has been entered into the Ford Ordering System. It will then be scheduled and placed in the first available production week.
When a VIN is generated and provided you may track the status of this order on our website: https://shop.ford.com/vehicleordertracking .
Rlb080
at 14:24, Sep 18:
Is the order you are seeing a MY23 order or is it my old MY22 order
Tashiana
at 14:25, Sep 18:
I am unable to see those details from my end. Just the current status. You may confirm these details with your selling Ford dealer.
Rlb080
at 14:26, Sep 18:
Thanks. Have a great rest of your day.
Your order number is tied to your MY22 order so that is what they are responding to. There is no linkage between MY22 and MY23 (i.e., order number is likely to be different) so until you give them the MY23 order number they will not be able to look it up.
OP
OP
- Thread starter
- #44
I did not use Twitter as I am not a member.
While reading the forum and watching a boring Football game (Commanders) I hit the chat line just to check the status of my VIN assigned MY22 production date. They now tell me it is pushed back again and scheduled for production the week of Nov 7-14. My Maverick could now be the last MY22 to come off the line.
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