Maverick Rearview Camera Recall Fix is Out!

[Glen Baker LLC]

Ugh. Had a terrible experience trying to get the update done. The dealer I purchased my truck from called me to ask if I'd like them to do the recall. I asked about their mobile service, which I had used before, and we set up an appointment. They called the day before, and I informed them the truck would be parked in the driveway with the keys in it but that I had an appointment and would not be home. When I got back from my appointment, there was no paperwork or anything in the truck, and the Ford Pass app still said the recall was outstanding, which I found odd, but thought maybe it was just a matter of time.

No one from the dealer called or followed up by the end of the next day, and the app still said the recall was outstanding so at that point I wasn't sure anyone had actually shown up (my wife was home during this time and said she didn't think anyone had come, but wasn't sure). I called the dealer, and was told that the "Mobile Coordinator" wasn't available, but that she would follow up, and the recall was DEFINITELY completed.

Another day went by, no follow up, so I called again. Again told the Mobile Coordinator wasn't available and would follow up. Nothing.

At this point, I posted above asking about the software version for the recall, and discovered the recall had NOT, in fact, been completed. It had been five days since the appointment at this point, with zero follow up, so I emailed the Service Manager expressing my dissappointment that no one even shown up (or so I thought) and no one had ever followed up.

Miraculously, shortly after emailing the Service Manager, the Mobile Coordinator called to apologize. She said that they had, in fact, shown up, but that the tech wasn't able to complete the recall. She ended up conferencing the tech in to the call.

He explained he couldn't do the recall because I had an "aftermarket computer plugged into the system that was taking control". I had no idea what he meant, then it occurred to me: I have a wireless CarPlay adapter plugged into the USB-C port. I asked if that's what he meant, and he confirmed it was. I asked if he thought to unplug it, and he said no. I asked if he thought to contact me, and he said no. He just left.

I don't think I'll be using these guys for service any more.

"Nobbyv",
After reading what you went through.
I'm thinking, I should replace fuse 11/12, unplug the back seat camera and disconnect my charger.
Thank you for posting your experience.
Good luck
GB

The way people have become nowadays. I cannot fault the technician for not wanting to touch any personal item that a owner has plugged in to one of their outlets in the truck. And then being blamed for something not working or something being broken
The truck really should be made ready for their arrival and that includes on the hybrid. Rear seat where the battery is. Removing personal stored items that may be located around the battery.
That is my opinion and Others May differ.

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[zen_]

He explained he couldn't do the recall because I had an "aftermarket computer plugged into the system that was taking control". I had no idea what he meant, then it occurred to me: I have a wireless CarPlay adapter plugged into the USB-C port. I asked if that's what he meant, and he confirmed it was. I asked if he thought to unplug it, and he said no. I asked if he thought to contact me, and he said no. He just left.

I don't think I'll be using these guys for service any more.

Interesting, I just had mine done today at the dealer (didn't buy the vehicle there), and it was completed with a wireless android auto / carplay adapter in the USB slot or they removed it and put it back in. Also had TSB-24-2317 done and the dash rattle is gone.

Can't really defend the dealer not doing the work with the mobile service (I declined this and took it in to get the TSB done as well), but I hope people do at least understand that dealer mechanics don't get paid much for doing warranty / recall work. Maybe someone knows the actual number, but this backup camera fix probably pays a small fraction of an hour, so even though it's an easy job, it's pocket change pay.

At any rate, pleasantly surprised that the back camera and infotainment system in general both seem to be working more smoothly. Kinda sucks a recall had to force Ford to do it, though.

 

[Nemo]

I never had a freezing backup screen, but i did have a lagging one.

After getting the update, it's still lagging enough I could hit something if I'm not paying attention.

Same for me. Was so hoping the lagging would be gone, as it is a bit annoying.

 

[CurtisB]

Ugh. Had a terrible experience trying to get the update done. The dealer I purchased my truck from called me to ask if I'd like them to do the recall. I asked about their mobile service, which I had used before, and we set up an appointment. They called the day before, and I informed them the truck would be parked in the driveway with the keys in it but that I had an appointment and would not be home. When I got back from my appointment, there was no paperwork or anything in the truck, and the Ford Pass app still said the recall was outstanding, which I found odd, but thought maybe it was just a matter of time.

No one from the dealer called or followed up by the end of the next day, and the app still said the recall was outstanding so at that point I wasn't sure anyone had actually shown up (my wife was home during this time and said she didn't think anyone had come, but wasn't sure). I called the dealer, and was told that the "Mobile Coordinator" wasn't available, but that she would follow up, and the recall was DEFINITELY completed.

Another day went by, no follow up, so I called again. Again told the Mobile Coordinator wasn't available and would follow up. Nothing.

At this point, I posted above asking about the software version for the recall, and discovered the recall had NOT, in fact, been completed. It had been five days since the appointment at this point, with zero follow up, so I emailed the Service Manager expressing my dissappointment that no one even shown up (or so I thought) and no one had ever followed up.

Miraculously, shortly after emailing the Service Manager, the Mobile Coordinator called to apologize. She said that they had, in fact, shown up, but that the tech wasn't able to complete the recall. She ended up conferencing the tech in to the call.

He explained he couldn't do the recall because I had an "aftermarket computer plugged into the system that was taking control". I had no idea what he meant, then it occurred to me: I have a wireless CarPlay adapter plugged into the USB-C port. I asked if that's what he meant, and he confirmed it was. I asked if he thought to unplug it, and he said no. I asked if he thought to contact me, and he said no. He just left.

I don't think I'll be using these guys for service any more.

All they did with my truck was unplug the wireless android auto and then completed the update. You would think they would have done that.

 

[nobbyv]

All they did with my truck was unplug the wireless android auto and then completed the update. You would think they would have done that.

I get not being sure and so not wanting to disconnect stuff willy-nilly. But jeez, it's 2025: call me. Or text.

 

[HeyBales]

"Nobbyv",
After reading what you went through.
I'm thinking, I should replace fuse 11/12, unplug the back seat camera and disconnect my charger.
Thank you for posting your experience.
Good luck
GB

The way people have become nowadays. I cannot fault the technician for not wanting to touch any personal item that a owner has plugged in to one of their outlets in the truck. And then being blamed for something not working or something being broken
The truck really should be made ready for their arrival and that includes on the hybrid. Rear seat where the battery is. Removing personal stored items that may be located around the battery.
That is my opinion and Others May differ.

No - those are good ideas for exactly that reason - I intended to remove my OBD scan tool same reason. I forgot - They actually put it back.
They popped the hood for official battery connect points though.
Since their Ford software that does updates may not continue if not all modules are seen - absolutely fuse goes back. The person doing it isn't paid to troubleshoot why your TCU module wouldn't be online.

Lack of calling to communicate is indeed bad service though. Hopefully the manager was on the line as tech explained what they didn't do.

 

[Timothyd]

Ugh. Had a terrible experience trying to get the update done. The dealer I purchased my truck from called me to ask if I'd like them to do the recall. I asked about their mobile service, which I had used before, and we set up an appointment. They called the day before, and I informed them the truck would be parked in the driveway with the keys in it but that I had an appointment and would not be home. When I got back from my appointment, there was no paperwork or anything in the truck, and the Ford Pass app still said the recall was outstanding, which I found odd, but thought maybe it was just a matter of time.

No one from the dealer called or followed up by the end of the next day, and the app still said the recall was outstanding so at that point I wasn't sure anyone had actually shown up (my wife was home during this time and said she didn't think anyone had come, but wasn't sure). I called the dealer, and was told that the "Mobile Coordinator" wasn't available, but that she would follow up, and the recall was DEFINITELY completed.

Another day went by, no follow up, so I called again. Again told the Mobile Coordinator wasn't available and would follow up. Nothing.

At this point, I posted above asking about the software version for the recall, and discovered the recall had NOT, in fact, been completed. It had been five days since the appointment at this point, with zero follow up, so I emailed the Service Manager expressing my dissappointment that no one even shown up (or so I thought) and no one had ever followed up.

Miraculously, shortly after emailing the Service Manager, the Mobile Coordinator called to apologize. She said that they had, in fact, shown up, but that the tech wasn't able to complete the recall. She ended up conferencing the tech in to the call.

He explained he couldn't do the recall because I had an "aftermarket computer plugged into the system that was taking control". I had no idea what he meant, then it occurred to me: I have a wireless CarPlay adapter plugged into the USB-C port. I asked if that's what he meant, and he confirmed it was. I asked if he thought to unplug it, and he said no. I asked if he thought to contact me, and he said no. He just left.

I don't think I'll be using these guys for service any more.

I got the letter in the mail for it (I haven't had any issues) yesterday. I called and got an appointment for today. The guy came out, checked all the filters and fluids and updated the software in half an hour.

 

[billbillw]

Scheduled my recall fix for next week on Friday. Hopefully the dealer has things figured out by now and it will be painless. I expect to need Forscan when I get home to remove the nanny features again along with some other things I changed.

For the few folks that are saying they still have lagging, I would encourage you to try and capture this problem on video and file an NTSB report. If these are still unsafe during backup, then there is still a problem that Ford needs to fix. I always check my mirrors but there are times when backing up to a wall, curb, or another vehicle that I rely on the distance markers, which is why they are there. I certainly don't want to bump into something because of a camera lag.

 

[Sealife]

I never had a freezing backup screen, but i did have a lagging one.

After getting the update, it's still lagging enough I could hit something if I'm not paying attention.

Hi,
are you sure that the software has been installed completely? Because I think the intention was to fix exactly that problem with the new software. As cclark wrote, G2.5 must be stated under "About Ford Audio", otherwise it is not yet the latest software.

 

[Sealife]

Same for me. Was so hoping the lagging would be gone, as it is a bit annoying.

Is "G2.5" listed under "About Ford Audio"? I'm just wondering if the SW installation really completed successfully. Because that's the problem Ford wanted to fix.

 

[Nemo]

Is "G2.5" listed under "About Ford Audio"? I'm just wondering if the SW installation really completed successfully. Because that's the problem Ford wanted to fix.

Yes, took pictures of the version number before and after update. Driving with it for a bit now and it’s not bad. Just a very slightly noticeable delay from time to time, with no big screen freezes (but I didn’t experience those even before the update).

 

[Timothyd]

The recall fix is out and here are some facts you need to know about it. Before the recall can be performed, your battery needs to be at 100% charge. The recall takes 1 hour to perform using the FDRS tool. With this in mind, give your dealer time to perform them and schedule them. We will be 2 weeks out to schedule one at our dealership because we have 86 Mavericks that will need to be done first. These can be done via mobile service, which we will be able to do for our customers within 30 miles of the dealership.

I will doing a video for our Maverick Monday video series going over this and our 2024 Maverick inventory that now is available to sell as of today.

I had my update done in my driveway. Took half hour and no issues before or after. I have that little plus sign but the upgrade I would have liked is a button where I could use the rear camera when I'm driving forward.

 

[billbillw]

Had mine updated this AM. Surprisingly, it didn't reset the change I had made with Forscan to eliminate the Nanny. I am still able to scroll/search my USB files when in motion. I didn't really have an issue with the screen brightness before, but it is noticeably brighter after the update. I actually turned it down from max. I will be interested to see if I still have the random pops or other infotainment glitches going forward.

 

[Toddman45]

Just had the rear camera update done yesterday. Got my tires rotated as well, took 1 & 1/2 hours.

If it was completed properly I'm surprised my forscan settings weren't reverted back to factory. As I changed multiple settings via forscan the most noticeable the seat belt reminder every time you get in the vehicle and it's not there still after the update. I figured I would have to redo everything I had changed in forscan after the update.

 

[billbillw]

Had mine updated this AM. Surprisingly, it didn't reset the change I had made with Forscan to eliminate the Nanny. I am still able to scroll/search my USB files when in motion. I didn't really have an issue with the screen brightness before, but it is noticeably brighter after the update. I actually turned it down from max. I will be interested to see if I still have the random pops or other infotainment glitches going forward.

I was hoping to post that the update fixed all the glitches with this crappy infotainment system. I will say, it is much improved, but still, not without glitches. In over a week of driving since my update, I haven't heard the brief mute and static/pop through the speakers which used to be something that happened at least once a week if not more. The camera comes up quicker and I haven't had any issues with the screen staying black with Ford logo the whole time backing out of my driveway. Those are the goods.

The bad: I am seeing some delays especially with the audio portion. One time, I unplugged my phone and the audio screen was locked for about 15 seconds before it started responding. I was almost going to do the power button + >> to reset, but then it started working again. The biggest glitch I saw was this weekend, I had USB MP3 audio playing and the phone connected for Maps. The system just randomly muted, and went black. 10 seconds later, the Ford logo came up (it reset itself) which took another 20-30 seconds. That whole time, I was without navigation or audio. I was lucky I didn't have any turns to make during that time.

I really didn't expect it to be flawless after the update given the 2-year history of glitches, but I was hopeful. At least its an improvement.

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