Ford enforcing stricter Order Name Matching Policy on dealers [Bulletin Added]

[OXHB619]

I’m curious what happens if the person that ordered the vehicle doesn’t want to take delivery??
I’ve been thinking about canceling my order.

I feel like this is good incentive for sales to follow up with their orders, and dealers to be able to cancel an order to avoid breaking that threshold versus looking at cancelled orders as a lottery ticket to mark up. If a high volume dealer has a lot of cancelled orders, they are better off cancelling if a customer decided to back out before production. Right now every dealer laughs all the way to the 10k + ADM anytime someone calls to " cancel " because I would venture a bet no order that has been input for this truck as truly been "cancelled"

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[93nighthawk]

I still want to know how this policy effects married couples where property is communally held in states like Texas for example. I order the vehicle but the vehicle is titled and financed thru my spouse. Or in both names at time of delivery..... @Ford Motor Company ?

Here is the statement from Ford on family members.

 

[Jemers22]

Wow.... Customer waited too long... They all fall under that one. IMO

 

[Leuf]

Are you telling me that Ford has a way for dealers to make it so if the buyer doesn't want the vehicle or can't get financing then it doesn't count against the dealer but ON TOP OF THAT right now almost a THIRD of the orders can not end up with the person who ordered it but they are going to really crack down and maybe make it so only ONE OUT OF FIVE people who ordered get screwed?

Am I understanding this correctly?

 

[NewBernWolf]

Why even a delivery center? Carvana brings vehicles right to your door. Eliminate the middle man and reduce costs. Let people order at invoice price and Ford still saves on dealer Cashback/holdback and other incentives.

I still want to inspect and test drive my vehicle before I take delivery, and I want a service department to handle whatever issues follow. But beyond that, I'm fine with ordering online.

 

[Turtle]

I would imagine this will start more dealers wanting a large deposit to insure the person truly wants the ordered vehicle. This would help in avoiding people ordering multiple place and waiting for the first vehicle to show up.

I think Ford should check and make the buyer attest to the fact that they have multiple orders. Non refundable deposits and dealer certification of price would stop all this crap on both sides. Both are just as bad.

 

[UncleDuke]

More corporate . Believe it when I see it happen. Still can not even get a build day for my 6/10/2021 order!

 

[Turtle]

I feel like this is good incentive for sales to follow up with their orders, and dealers to be able to cancel an order to avoid breaking that threshold versus looking at cancelled orders as a lottery ticket to mark up. If a high volume dealer has a lot of cancelled orders, they are better off cancelling if a customer decided to back out before production. Right now every dealer laughs all the way to the 10k + ADM anytime someone calls to " cancel " because I would venture a bet no order that has been input for this truck as truly been "cancelled"

Before production the buyer should have to attest to the fact that they still anticipate taking delivery may be even demonstrates financing or cash availabity.

 

[OXHB619]

Here is the statement from Ford on family members.

LOL well that makes the whole thing a wash. A dealer just has to say they tried to call multiple times and the customer never answered. Seems like a dealer that wants to avoid these guidelines has a lot of easy ways to do it.

 

[Olderthandirt]

When I 1st started reading this post, I thought we needed to let our dealership know we weren't going to take our's, if we ever got scheduled. But I think I'll wait after reading the exceptions list. Not too worried about the Ford dealers, they will survive.

 

[Demoguy1]

I’m curious what happens if the person that ordered the vehicle doesn’t want to take delivery??
I’ve been thinking about canceling my order.

The dealer will sell your cancelled truck for $5,000 over MSRP. Take delivery and flip for a nice profit yourself.

 

[Demoguy1]

I would imagine this will start more dealers wanting a large deposit to insure the person truly wants the ordered vehicle. This would help in avoiding people ordering multiple place and waiting for the first vehicle to show up.

Zero dealers are complaining about cancelled trucks.

 

[Delzona]

Zero dealers are complaining about cancelled trucks.

You got that right!! The opportunity to mark-up and make some big $$ will never get passed over!! I think Ford might trying to really hold dealers feet to the fire about too many "canceled" orders so the dealer can load up their lots with vehicles. I think there's going to be a struggle as the sales model switches to customers ordering what they want instead of cruising the lot to find something that "might" fit what they really want.

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