Ford Accessories.com Blows

[nobbyv]

Twice now I've tried to order the tailgate assist. The first time, FedEx delivered me an envelope torn open at the top with nothing inside (no assist, no paperwork). Clearly, the tailgate assist is too heavy for a simple cardboard envelope and ripped it open in handling by FedEx. Called Ford, they refunded my money/points. Ordered the tailgate assist again. This time, FedEx didn't even try to deliver it before flagging it as "Damaged In Transit - Contact Shipper". Guessing the exact same thing happened again. Contacted Ford Accessories immediately. It's been a month now, no refund, no replacement part. On the phone, they apologize and say they're "waiting on Ford Operations". Same thing via email. A month to type in the twelve digit tracking number and see "Yep, it's damaged" is ridiculous. I disputed the charges with my credit card company today.

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[TJ2023]

Just go to your local dealer and pick one up. Call ahead to make sure its in stock, but if it's not it would be there next day.

 

[Carlitos_92]

Even better, save some money and just get one on Amazon. Many of us have the DeeZee (link in thread below) and it is reportedly the same as OEM other than maybe the hardware finish.

https://www.mavericktruckclub.com/f...te-assist-best-product-recommendations.49372/

 

[MoHillbilly]

I got mine straight from DeeZee, looks to be the same one you get from Ford. Got here in about a week, no problems.

 

[nobbyv]

Even better, save some money and just get one on Amazon. Many of us have the DeeZee (link in thread below) and it is reportedly the same as OEM other than maybe the hardware finish.

https://www.mavericktruckclub.com/f...te-assist-best-product-recommendations.49372/

This is what I will do now. I had some Rewards points so paid with a mix of points/cash for this and a tonneau cover from Ford.

 

[Glen Baker LLC]

This is what I will do now. I had some Rewards points so paid with a mix of points/cash for this and a tonneau cover from Ford.

I went with DeeZee also. Just in case you plan on using the tie downs/ bottle openers on your tailgate. You may want to order a tie down ring while you're on Amazon.
Good luck.

GB
Just let it fall.

 

[masterkeosk]

I had a similar problem when I ordered my tonneau cover. Ordered twice by accident because the app/site sucks. When they got delivered to the dealership one ended up being the tailgate assist, which clearly wasn't correct. Then there were all sorts of problems and calls back and forth with corporate, both by myself and the dealership on my behalf, trying to get the correct credit. I eventually, two months later, called my CC and reported it as fraudulent and ended up getting a full refund and my ford points back.

 

[CurtisB]

Gone are the days one could walk into their local Auto Parts store, go to the "auto accessories" isle and find what you were looking for. If what you wanted wasn't there, you could go to the counter and be greeted by a smiling person who has been working on cars since the beginning of time. This person would order the accessory for you and CALL you when the part was in.

You would then arrive at the store, the person would open the box with you standing there to see if there was any shipping damage. If there was he would send it back and give you 10% off for the inconvience.

Am I the only one in here who misses this type of service?

 

[Zed79]

Sadly this goes away when it became lowest landed price war. I did get this service for the stuff I ordered from my dealer we checked all the boxes I rejected one. paid for the other 4.​

 

[nobbyv]

Haha, this just keeps getting better: Ford Accessories refunded me $11.48 and zero Rewards Points. For a part that cost me $42.50. Zero explanation of the discrepancy.

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