Dealer forcing engine change or cancellation of order

[Big Ragu]

I have to change the order or they will cancel it, is what was stated to me

Do you have a vin?

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[fordvideoguy]

If you have a build date, you can't change your order. Leave it alone. Dealer must be mistaken about something.

 

[ITSATRUCK]

Something wrong. Also I would ask why do they have to cancel it? If its not coming in its not coming in. My guess as others is they want your hybrid and a new eco sale.

Edit^ guy above me is expert. What he said.

 

[Th0garr]

Called Ford CS, explained situation, she pulled up my order confirmation and vin number. We called the Dealer together, got it all squared away.
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Supposed the sales manager had the salesmen calling people looking to order the hybrid past the cutoff that it was no longer available and they would have to alter or cancel there order. I somehow ended up in that call log despite already being given a VIN#
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Ford CS told me this was the first time she had ever heard of something like this.
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Hopefully all is settled and I actually receive the truck

 

[Espeer]

Called Ford CS, explained situation, she pulled up my order confirmation and vin number. We called the Dealer together, got it all squared away.
-
Supposed the sales manager had the salesmen calling people looking to order the hybrid past the cutoff that it was no longer available and they would have to alter or cancel there order. I somehow ended up in that call log despite already being given a VIN#
-
Ford CS told me this was the first time she had ever heard of something like this.
-
Hopefully all is settled and I actually receive the truck

That sounds like a load of BS. They thought they had a way to make a few grand and got caught. So, they made up this lie.

 

[Aza]

Called Ford CS, explained situation, she pulled up my order confirmation and vin number. We called the Dealer together, got it all squared away.
-
Supposed the sales manager had the salesmen calling people looking to order the hybrid past the cutoff that it was no longer available and they would have to alter or cancel there order. I somehow ended up in that call log despite already being given a VIN#
-
Ford CS told me this was the first time she had ever heard of something like this.
-
Hopefully all is settled and I actually receive the truck

Glad you got it worked out!

 

[Hdang1980]

For a minute there I thought the dealer may have never entered in your order into the ROVP portal and that's why your order got canceled, and then they were trying to cover their asses with a lame story.

 

[8211badger]

Sounds like they want you to change to Eco boot so they can put in that order, then when your hybrid comes in, sell it at a premium or already have someone that says they will pay more for it.

Was going to say this but figured I'd scroll a bit. They want that sweet sweet hybrid markup. Esp in the chicago area someone will pay. I'm so thankful the clueless dudes at my dealership somehow managed to do everything right. No contact and they forgot who I was the three times I've been back in person. But the mav is shipped

 

[8211badger]

Called Ford CS, explained situation, she pulled up my order confirmation and vin number. We called the Dealer together, got it all squared away.
-
Supposed the sales manager had the salesmen calling people looking to order the hybrid past the cutoff that it was no longer available and they would have to alter or cancel there order. I somehow ended up in that call log despite already being given a VIN#
-
Ford CS told me this was the first time she had ever heard of something like this.
-
Hopefully all is settled and I actually receive the truck

No way I buy that. They were looking for the scam. Keep an eye on their website for "canceled hybrids" to see how many people it worked on

 

[brnpttmn]

Called Ford CS, explained situation, she pulled up my order confirmation and vin number. We called the Dealer together, got it all squared away.
-
Supposed the sales manager had the salesmen calling people looking to order the hybrid past the cutoff that it was no longer available and they would have to alter or cancel there order. I somehow ended up in that call log despite already being given a VIN#
-
Ford CS told me this was the first time she had ever heard of something like this.
-
Hopefully all is settled and I actually receive the truck

Glad you got it sorted.

 

[DryHeat]

That sounds like a load of BS. They thought they had a way to make a few grand and got caught. So, they made up this lie.

You might be right.

But then it might be that they failed to submit a bunch of hybrid orders before the cutoff (or took orders after the cutoff) and now they are flailing around trying to get themselves out of the situation.

The OP could have been accidentally caught up in that whirlwind as collateral damage.

 

[Zapper21]

Would you happen to have the phone number for Ford CS?

The number for Maverick CS is 1-800-334-4375.

 

[RRJJINTN]

I got a call not even 5 minutes ago from Fair Oaks Ford in Naperville, IL telling me that I have to either change the engine from the Hybrid to the EcoBoost option or cancel the order altogether.
I placed my order on July 31st, received confirmation shortly after. And my build week was pushed off to Dec 6th.
Very confusing, trying to figure out if this is legitimate or just scummy sales once again.

Dont change your order,talk to the owner of the dealership

 

[Sjbuck2021]

Dont change your order,talk to the owner of the dealership

Go to dealership web site and write a scathing review. These are immediately sent to
the general manager. They will be contacting you within 5 minutes.

 

[FirstFord]

I was going to order from Fair Oaks, until they told me I couldn't order until the end of July when ordering started in June....Shady dealership. Funny thing is, they called me this afternoon asking if i was still interested in ordering a mav.

I try to assume the best motives for people until evidence proves otherwise, but this is not looking good.

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