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Darryl

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Clubs
 
It really is funny how many opinions we have on what is the cause and what the solution "Should Be". Many also.make ecuses or try to blame the way a customer uses the vehicle. I have a feeling this is Ford techs trying to defend Fords inability to find answers on one of many recall issues of poor quality. Example of a recall on 105000 Mustangs with a coolant leak going on for about a year. Ford recently said there would be a fix in April 2026.....WTF.
From what I've been reading on forums over the YEARS, dealers have been left to come up with their own solutions based on testing and vehicle location. From my experience, my dealer has tried their best to help me out. They know I'm done with this game.
It's frustrating for techs too when there's no apparent solution to a problem. Sometimes we realize that there's no current solution. So we suggest a way to deal with the problem until a solution is found. So that's why we may suggest something like driving or at least running the vehicle daily. No. You SHOULDN'T have to do that. But if that act can prevent the inconvenience of having to boost your truck off, we figure it might be worth doing in the meantime. Most of us aren't trying to insult you or play on your intelligence. We're just trying to minimize your frustration and inconvenience if possible.
 

Codestar7

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A few questions determine the next path. Does the battery discharge randomly or predictably after sitting x amount of time? If it discharges predictably after sitting, then it may have an actual issue that can be found and duplicated. The normal diagnostics process may reveal it. If it's random or unpredictable, the tech needs to consult Ford's tech support hotline and describe in detail what they have already done and in what order. If I was the tech, I'd update EVERY module that has an available update. Then I'd retest the battery with Ford's tester and allow it to FULLY charge the battery. I've had a battery pass the preliminary test only to end up failing it after the machine finishes its full charge process. Finally, i'd perform the battery monitor reset AFTER everything has been done. When contacting hotline it's important for the tech AND the customer to be patient since sometimes they'll send it to an escalation team. And it may take a while for them to respond because they're studying the information sent by the scan tool. Some technicians do better when they actually talk live rather than sending written information back and forth. It's important for the tech to be the type that's DETERMINED to get to the bottom of it rather than one who may be an excellent tech but doesn't have the patience to deal with this type of problem. Fair warning: the way most techs are paid make them want to RUN from your problem because he's likely to LOSE HIS SHIRT unless he finds the problem quickly. Technicians get paid flat rate. And it's highly unlikely he'll get paid for ALL his time because it's difficult to get paid for diagnosis time beyond a certain amount. So he may take a break from your truck in the middle of the job to fix a car he KNOWS he can get paid for, so he can get a decent paycheck next week. And who can blame him because no one wants to starve while figuring out a difficult job. My dealership pays me by the clock because they give me the difficult jobs. But I'm not to tell anyone because it could cause conflict. Some suspect it. But they don't know for certain. It's just that unusual for a shop to do this. But I digress. But it explains why it's sometimes difficult to get a proper diagnosis on a difficult vehicle.
When I took my 24 in the Tech, asked if I didn't mind it would take three hours and gave me a ride home. I'm sure they ran it down and charged it.
 

Codestar7

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Just look at your own picture, the letters AGM are clearly shown in the battery code!
Thanks, I'm supposed to know what the abbreviation AGM stands for? I don't work for Ford, or change out batteries for a living.
 

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DWV

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Absorbed glass mat , a type of lead acid battery.

I just stupidly assumed you had read other threads about the deep sleep problem and what caused it
 

Codestar7

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Absorbed glass mat , a type of lead acid battery.

I just stupidly assumed you had read other threads about the deep sleep problem and what caused it

Cool, nope, never heard of it. I was a tech for British Leland Motor company, but that was 1976, things sure have changed. For the better, I hope.
 

rk06382

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I keep putting mine in to deep sleep because I like to listen to the radio in accessory mode.
 

Meeka

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Absorbed glass mat , a type of lead acid battery.

I just stupidly assumed you had read other threads about the deep sleep problem and what caused it
Why read other posts when you can get other people to do your work for you 😝.
 
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HeyBales

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I keep putting mine in to deep sleep because I like to listen to the radio in accessory mode.
It's called confirming you'll get a warranty replacement while it's possible!

After that you'll learn the habit of On mode, so the recharge happens and ICE on when needed.
 

Darryl

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When I took my 24 in the Tech, asked if I didn't mind it would take three hours and gave me a ride home. I'm sure they ran it down and charged it.
Probably so because the Ford charger has to do its thing. . BUT it is important to be meticulous and not take any of the normal shortcuts that techs (myself included) often take. Also the draw test procedure is a bit different on a hybrid. I had to contact my field service engineer in order to get a bit more understanding. Many techs DESPISE contacting hotline because it's time consuming and we seldom get useful information in the first interaction because they give formulaic answers until you let them know that you already did the obvious. I try to frustrate them. So they'll actually CALL, instead of writing back and forth,. When I talk to them, we can go back and forth and bounce ideas off each other in real time. Once they realize they aren't talking to a dummy who just wants to be told what to do without performing the proper procedure , they'll get down to business,. Again, some techs hate dealing with hotline, but I make them EARN their pay 😅
 

Red Eyes - Wide Shut

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Probably so because the Ford charger has to do its thing. . BUT it is important to be meticulous and not take any of the normal shortcuts that techs (myself included) often take. Also the draw test procedure is a bit different on a hybrid. I had to contact my field service engineer in order to get a bit more understanding. Many techs DESPISE contacting hotline because it's time consuming and we seldom get useful information in the first interaction because they give formulaic answers until you let them know that you already did the obvious. I try to frustrate them. So they'll actually CALL, instead of writing back and forth,. When I talk to them, we can go back and forth and bounce ideas off each other in real time. Once they realize they aren't talking to a dummy who just wants to be told what to do without performing the proper procedure , they'll get down to business,. Again, some techs hate dealing with hotline, but I make them EARN their pay 😅
After my 4th visit they kept the truck overnight and did some sort of voltage test to see if or what was drawing power while it sat.
 

Darryl

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After my 4th visit they kept the truck overnight and did some sort of voltage test to see if or what was drawing power while it sat.
The day after I posted this comment one arrived at our dealership. It did not have a excess draw during the day when I kept checking it. But the battery was almost dead the next morning. So I am going to have to leave the stand to connect it all night and monitor several individual circuits until I see which one woke up during the night. It may take several days to find the culprit. Once I get access to the equipment. The particular equipment that I need to do this test is being used by another mechanic for a different vehicle for a stubborn electrical issue. Usually that equipment goes unused for months. Now two of us needed at the same time
 

rknrbt

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The day after I posted this comment one arrived at our dealership. It did not have a excess draw during the day when I kept checking it. But the battery was almost dead the next morning. So I am going to have to leave the stand to connect it all night and monitor several individual circuits until I see which one woke up during the night. It may take several days to find the culprit. Once I get access to the equipment. The particular equipment that I need to do this test is being used by another mechanic for a different vehicle for a stubborn electrical issue. Usually that equipment goes unused for months. Now two of us needed at the same time
I appreciate your diligence, wish you was at my dealership. Keep us informed on what you find out.
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