Carplay and general software issues investigation

[zolland]

Has anyone else experienced any Carplay issues and general software using an iPhone (11 pro, iOS v17.1.2) over usbc? I am having a really frustrating time. I would say at least one of the issues listed below occurs about ~20% of the time I try to use my phone. The most common issue is the first where the phone doesn't connect at all.

• Won't connect at all, requires unplugging and plugging it back in
• No audio on calls
  • Usually audio is working in other apps such as Spotify or radio
• No audio from Spotify
  • Shows music is playing, yet there is no audio
• Blank map with Google Maps
  • User location icon is shown but the map is completely blank
• Entire OS Crashing
  • only way this is resolved is waiting for it to reboot (ford logo appears and takes like 20 seconds to boot back up)t

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[Gullzway]

I haven't had any of these issues using a USB cord or my AA Wireless adapter. Maybe an iOS update issue?

I have an iPhone 13 mini on iOS 15.0, using it since April 2022 when I got my Maverick.
Haven't updated my Sync3 either since purchase, still original firmware, 3.4 Build 21194.

 

[zolland]

@Gullzway Thanks for that info. It's entirely possible this is an iOS regression.

 

[Mav_RICK]

I have two different CarPlay wireless adapters and have had issues with both. Everything is updated. I use Apple Maps so no issues with that. There are times I need to unplug and plug back in as well. It’s not perfect for sure.

 

[VicRattlehead]

I haven't had any of these issues using a USB cord or my AA Wireless adapter. Maybe an iOS update issue?

I have an iPhone 13 mini on iOS 15.0, using it since April 2022 when I got my Maverick.
Haven't updated my Sync3 either since purchase, still original firmware, 3.4 Build 21194.

What aa adapter? Where did you get it and is working as expected?

 

[Gullzway]

What aa adapter? Where did you get it and is working as expected?

AAwireles adapter, made for Android Auto but now works with Apple Carplay as well. Works great with both for me.

It was given to me by a friend, I was using it with Android Auto and then found out it also works with CarPlay.
They were on Amazon a few weeks ago for around $55, I don't see them on there now.
https://www.aawireless.io/carplay

 

[breal]

Has anyone else experienced any Carplay issues and general software using an iPhone (11 pro, iOS v17.1.2) over usbc?

No, my Carplay has been flawless-
iPhone 15 Pro iOS 17.1.2 (Verizon) and Anker series 3 USB-C to USB-C cable,
Apple Maps and occasionally Waze,
Apple Music (streaming and on-device library),
and current on Ford software updates.

 

[lewiskauffman]

Have an iPhone 11, iOS 17.1.2, lightening connector on phone. Bought a USB-A data cable with magnetic connectors to iPhone Lightening port. Works flawlessly EXCEPT, I have to unlock the phone manually to get the connection even though the phone setting is to allow when locked. Maybe that's normal. I don't use any music apps.

Edit: First thing to check is to be sure you have a good USB cable. Look for one that is for data transfer and uses USB 3 standards. Also check your iPhone settings to "allow car play when locked"
Settings>General>CarPlay>"your vehicle">

And Settings>Face ID & Passcode scroll down to "Allow Access When Locked" >Accessories tap to turn on.

 

[RichardCranium]

I don't have my Maverick yet, but My wife has Carplay in her Prius. She had many of the issues that you are having running wired carplay. We also bought a wireless carplay adapter and it has some weird issues as well, especially with amazon music. My guess is that it is an iOS/Carplay issue.

 

[JBEN110]

Has anyone else experienced any Carplay issues and general software using an iPhone (11 pro, iOS v17.1.2) over usbc? I am having a really frustrating time. I would say at least one of the issues listed below occurs about ~20% of the time I try to use my phone. The most common issue is the first where the phone doesn't connect at all.

• Won't connect at all, requires unplugging and plugging it back in
• No audio on calls
  • Usually audio is working in other apps such as Spotify or radio
• No audio from Spotify
  • Shows music is playing, yet there is no audio
• Blank map with Google Maps
  • User location icon is shown but the map is completely blank
• Entire OS Crashing
  • only way this is resolved is waiting for it to reboot (ford logo appears and takes like 20 seconds to boot back up)t

well i can say something about the no sound from Spotify, i had the same problem and it was because my gf was using my Spotify account on our home speaker and even though i was in a truck like 100 miles away i could only see the music she was listening to and i could even see when she changed songs, every time i put on my music her music took over with no sound.

 

[Mc_Flier]

iPhone X constant trouble. Ford didn’t integrate well

 

[Feldgary53]

No issues on ‘23 Sync3 with iphone 12 and 15 using USB C or A. Added Ottocast wireless adapter and it works flawlessly as well so far.

 

[Bob The Builder]

Mine is perfect and I am using an iPhone 7 I bought on Swappa for 99 bucks Mint with 98% battery. Sometimes things can be made too complicated needlessly just for the sake of making them. I wonder if this is the case with the newer iPhones. iOS 15.xx seems to run CarPlay very well.

Once in a while Google Maps will be blank but this also happens on wife's Jeep with U-Connect as well.

 

[Eagle11]

@Gullzway Thanks for that info. It's entirely possible this is an iOS regression.

It's the truck's informatic system, if you do not have factory Nav then you have (like so many of us) a poor excuse of a system.

Yes, many of us have had to unplug the phone or reboot the system to get the phone and informatic system to work correctly. Ever since Ford has updated the software of the informatic system I haven't had many issues. On the top of the website there is a (search) button, I'm sure if you used it for your issue you would have multiple threads on this.

 

[Eagle11]

No issues on ‘23 Sync3 with iphone 12 and 15 using USB C or A. Added Ottocast wireless adapter and it works flawlessly as well so far.

The op doesn't have a sync3 system

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