Hybrid Dead

[ArTexan]

I was driving the 6.5 hours to my recall appointment. 2.5 hours Into it on a busy freeway with 75 mph speed limit my vehicle goes dead. i was so lucky, there was a road side rest stop i was able to coast into safely. No power steerin power brakes, completely dead. ford towed it to nearest dealer. Who then of course did not have the parts. Parts ordered and i am told the repair will be completed after 2 weeks. Ford did assign a customer care representative who has not confirmed if i will get any assistance on my rental. I am $600 in on my rent car. When my car broke down very dangerously i was informed by the dealer and ford that i would need to coordinate my rental on my own, they could not assist or even provide any discounted corporate rates. I will be looking into my warranty and cost/value of extended warranty. I live in rural areas, single and cant afford to be broken down. Will update the Forum after i pickup the vehicle and drive for a week. A few weeks ago i posted the beginning of my challenge.

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[garnermike]

Yes. A faulty battery wiring harness. My work order read: "Complete campaign 22b39 Maverick no-start condition. Routed new wiring harness through the clutch port to the 12v battery per FSA 22b29."

Well, folks, although the recall work was done (new wiring harness), and even though the 12v battery had already been replaced once before, and even though I had one week free of electrical/battery issues, my Mav has been sitting at the dealer for a week now.
Why? It started the same "poltergeist" issues that happened before it went dead. Intelligent access via the door handles and interior lighting only working intermittently (i.e., apparently only when they wanted to).
Fearing another episode of "Dead Maverick," the dealer came to my driveway with a loaner and took the Mav. Of course, one week of their trying to replicate those issues and testing the electrical system showed nothing amiss--it tested, performed, and drove perfectly.
They are going to let it sit untouched over the weekend to see if not using the Mav at all for 3 days triggers the problem. If everything checks out fine, I'll get the Mav back to worry about being stranded somewhere.
Sorry to read about all the problems others have had with getting free loaners. My dealer has been great about that side of things. Loaner provided, no charge, and delivered to my door.
Stay tuned.

 

[Flyangler]

Anybody want to buy a used Maverick?

I too got the Customer Satisfaction letter a few weeks back. I called the service number provided on the website of a new dealer and was told that since I had once been unable to start the vehicle, it qualified for the 12V harness repair. I was scheduled this morning for the work, assuming that they had parts, and said I would wait for the truck to be done.

When I presented the truck this morning, the Service Advisor said I could not have the work done unless I was currently having a problem. I said that the individual who scheduled the service told me it could be done today with a half day wait. The SA replied “you know you were speaking to a call center, not this dealership, right?” He offered to have it washed for me. When I pointed out the filthy floor mats, he said “unfortunately, we can’t do that here.”

I can wash it and the floor mats myself. But I have already spent $ on a jump starter. Is preventing this no-start, or possibly no power, or even on the road at 70mph failure something else I have to DIY?

Meanwhile, the recall for possible engine failure will be incomplete until parts are available in mayyyyyyybe October, an estimate given before the auto-worker’s strike.

I am really frustrated with Ford.

 

[garnermike]

Anybody want to buy a used Maverick?

I too got the Customer Satisfaction letter a few weeks back. I called the service number provided on the website of a new dealer and was told that since I had once been unable to start the vehicle, it qualified for the 12V harness repair. I was scheduled this morning for the work, assuming that they had parts, and said I would wait for the truck to be done.

When I presented the truck this morning, the Service Advisor said I could not have the work done unless I was currently having a problem. I said that the individual who scheduled the service told me it could be done today with a half day wait. The SA replied “you know you were speaking to a call center, not this dealership, right?” He offered to have it washed for me. When I pointed out the filthy floor mats, he said “unfortunately, we can’t do that here.”

I can wash it and the floor mats myself. But I have already spent $ on a jump starter. Is preventing this no-start, or possibly no power, or even on the road at 70mph failure something else I have to DIY?

Meanwhile, the recall for possible engine failure will be incomplete until parts are available in mayyyyyyybe October, an estimate given before the auto-worker’s strike.

I am really frustrated with Ford.

I got same "We can't begin the process to address the potential 'dead vehicle' (wiring harness replacement) issue until you actually experience a 'dead vehicle' issue" response from my dealer. That happened about two weeks before mine died. It appears that dealers have their hands tied by Ford.

The silver lining to my experience is that it gave me grounds to express my great anger to the dealer when it did actually die. I believe it helped me get a more attentive, sympathetic response (re: roadside assistance/towing, getting a loaner, and their keeping me apprised of their work while the truck was in the shop). FWIW...

 

[Flyangler]

The very minimum I expect from a new vehicle is that it be safe and reliable.

Instead, I have learned that when they say they will let me know if the parts are not in before I arrive, I should call the day before to be sure they have arrived.

I have learned that Important Safety Recalls are only important to me, not to Ford Motor Company.

And I have learned that dealers will charge well over MSRP and leave you with a truck that is not worth much compared to peace of mind.

 

[Darnon]

I have learned that Important Safety Recalls are only important to me, not to Ford Motor Company.

It's not a safety recall.

 

[realshelby]

It's not a safety recall.

If more reports of Mavericks going dead at 70 mph it will soon be a safety recall..........

 

[Cobraj]

I ran into the same problem trying to getting the wiring harness replaced under the customer satisfaction letter. Said it had to fail before they could replace it. I was really angry that they did not know ho w to read to the point they were going to throw me out. the service manager finally acknowledged and ordered the cable. that was in July still no cable!

 

[Darnon]

If more reports of Mavericks going dead at 70 mph it will soon be a safety recall..........

That wouldn't be the wiring harness to the battery but rather something like the 300A fuse from the DC/DC converter. The 12V battery is mostly superfluous once the vehicle is "started".

 

[realshelby]

The 12V battery is mostly superfluous once the vehicle is "started".

Pretty sure every control module runs 12vdc. Try unhooking the battery after you start it and prove it is superfluous! While there should be at least an equal amount of 12v current being delivered to the battery as is going out, the battery is a filter/regulator for voltage too. Some of the systems are VERY sensitive to voltage.
I am very unhappy with Ford for the Hybrid "dead battery" issues. Never had that issue with my Cmax and don't hear about it on Escapes. No excuse for how they handle this problem.

 

[garnermike]

Pretty sure every control module runs 12vdc. Try unhooking the battery after you start it and prove it is superfluous! While there should be at least an equal amount of 12v current being delivered to the battery as is going out, the battery is a filter/regulator for voltage too. Some of the systems are VERY sensitive to voltage.
I am very unhappy with Ford for the Hybrid "dead battery" issues. Never had that issue with my Cmax and don't hear about it on Escapes. No excuse for how they handle this problem.

I feel the same. When asked by people how I like my Mav, I rave about it EXCEPT for the electrical issues I've had and still likely will have (I don't trust its electronics at all).
I keep thinking about how my wife pulled into our driveway, came to a stop, and the Mav went totally dead. What if that happened at an intersection or RR crossing or on an interstate?

 

[Ozarkbeard]

It's not a safety recall.

Perhaps not. But it is definitely a safety issue.

 

[Flyangler]

It's not a safety recall.

The Safety Recall Notice 23S27 letter arrived in the same week as the Customer Satisfaction Program 22B39. Neither seems important to FMC, but the recall fix date is nebulous.

Does Dead Maverick at 70mph sound safe to you either?

 

[MaxMav]

Am I correct that this a 22 model year issue? Our 23 has been faultless for 7 months now but only 3500 miles.

 

[Ford Motor Company]

I ran into the same problem trying to getting the wiring harness replaced under the customer satisfaction letter. Said it had to fail before they could replace it. I was really angry that they did not know ho w to read to the point they were going to throw me out. the service manager finally acknowledged and ordered the cable. that was in July still no cable!

Hi there, Jay. This part waiting concern doesn’t sound like something we want you to experience with your Maverick. Could you please send us a PM with your VIN and the name and location of your Ford dealer? To send a private message, just click on our username and select "Start Conversation". I'd be happy to look into how I can assist you on my end.

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