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- #16
Thanks for the info. Now, what recourse do i have against the dealer? They took my order, my $500, i waited a year for it, and they sold it out from under me!
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Was my Maverick sold out from under me despite my order?
Go down to the dealership and talk in person. I dealt with their Prattville branch and my experience with the Maverick was textbook. They even sent me a video of the truck after it cleared inspection.
If anything, they still owe you $500. Go pick up the check.
If anything, they still owe you $500. Go pick up the check.
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- #18
I am going to give their management the option to refund me my $500 + something to account for their poor management of this. If they dont comply, i am going on a social media, youtube and local news "on your side" campaign to expose this reprehensible business practice.
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At least you know now!
I don't know if there is much that can be done. They certainly owe you your $500 back! And interest on that?? .....they obviously didn't put any effort in trying to contact you.
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I would go talk to your dealer in person, take your buyers order agreement and any copies of anything you signed. make sure you have your emails with your updates from ford readily available and make sure you have the information that everyone found for you here ready to pull up or screen shotted. be prepared to speak to a manager. hopefully they did not sell it, bit if they did i hope they will be straight forward with you.
Technically if you signed the buyers order that is you agreeing to purchase but if a manager did not sign it as well then they did not technically in writing agree to only sell it to you. unfortunately once an ordered vehicle leaves fords hands it belongs to the dealer, if they did not sign any documentation they can technically do what ever they want with it. They can sell it to whoever for whatever price they want. its really unfortunate when dealers do not honor verbal agreements and end up selling it because they could make a little extra. hopefully they can make it right or you can get in with a better dealer that will do right by you.
If they did sell it out from under you, post here, post on twitter and tag mike Levine and ford motor company. leave the dealer a bad review on google, and contact customer support and request to file and escalate a complaint. there's not to much ford can do besides trying to maybe help you get one quicker at another dealer. but they do want customers to help bring the bad dealers to light.
Technically if you signed the buyers order that is you agreeing to purchase but if a manager did not sign it as well then they did not technically in writing agree to only sell it to you. unfortunately once an ordered vehicle leaves fords hands it belongs to the dealer, if they did not sign any documentation they can technically do what ever they want with it. They can sell it to whoever for whatever price they want. its really unfortunate when dealers do not honor verbal agreements and end up selling it because they could make a little extra. hopefully they can make it right or you can get in with a better dealer that will do right by you.
If they did sell it out from under you, post here, post on twitter and tag mike Levine and ford motor company. leave the dealer a bad review on google, and contact customer support and request to file and escalate a complaint. there's not to much ford can do besides trying to maybe help you get one quicker at another dealer. but they do want customers to help bring the bad dealers to light.
When you placed your order, you got one of these. I have marked out my contact details. Can you confirm they are correct on yours? You don't need to share it with us. Just confirm they didn't fat-finger a phone number.
Full version (I happily took a scanned version via email; they had the original in folder with my name):
Full version (I happily took a scanned version via email; they had the original in folder with my name):
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- Thread starter
- #24
I have it at home but it looked less detailed than that i think, but had the order number and a copy of my check attached. I will look at it laterWhen you placed your order, you got one of these. I have marked out my contact details. Can you confirm they are correct on yours? You don't need to share it with us. Just confirm they didn't fat-finger a phone number.
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Yep. The reason I bring that up is if you go to the media, they will immediately fall back on the "we tried to contact him" and you need to be able to prove they had the right details.
Also, that is the sales agreement Sarah mentioned. That one was signed by both me and the sales manager. That is the key to proving a claim to anything.
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- #28
Well, i at least have the paperwork and proof of the order. I have all the emails from Ford updating me on the progress and build date and ship date, then nothing from the dealer once it was delivered. Ive called there and talked to people in sales that said they would look it up and get back with me, but no dice....crickets....
If you have that paperwork, take it to the dealership and physically ask where your truck is. Their response will determine if we need to unleash the hounds.
I expect they will report that they tried and failed to contact the OP, whether they did or not.
Scummy Dealers like this reinforce the need for folks to try to keep CLOSE track of their vehicle orders and head to visit them as soon as they physically arrive. Don't even give them overnight to think about selling it for more money to someone else! Or for some jerk to come in and make them an offer that they don't want to refuse.
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