2024 Maverick Orders Now Being Prioritized - Contact Ford Chat to check

[dags1207]

When I sign into my Ford account and go to vehicle tracking it says I need the order code & the VIN, which is available after my truck goes into production... Also, when I follow the link provided above to Ford Chat I'm taken to a description of Chat with the hours it's available... Thanks for any clarification, & for your patience.

Just like you said, vehicle tracking is only when the vehicle is scheduled for production and you have been assigned a VIN number.

On the Ford chat, it takes some time for the Start Chat button to show up. Some ad-blockers prevent this from showing up, try a different browser or a private window.

If you have issues, you can also call 1-800-392-3673. Have not tried it that way though

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[NoVaJimmy]

When I sign into my Ford account and go to vehicle tracking it says I need the order code & the VIN, which is available after my truck goes into production... Also, when I follow the link provided above to Ford Chat I'm taken to a description of Chat with the hours it's available... Thanks for any clarification, & for your patience.

You don't need a VIN to use the chat, all you need are the order code and sales code from the DORA. You also need to make sure you accept all cookies for the site otherwise the chat button will never show up.

 

[Kagiso]

Just like you said, vehicle tracking is only when the vehicle is scheduled for production and you have been assigned a VIN number.

On the Ford chat, it takes some time for the Start Chat button to show up. Some ad-blockers prevent this from showing up, try a different browser or a private window.

If you have issues, you can also call 1-800-392-3673. Have not tried it that way though

Dags, I really appreciate your generosity. Thanks to your feedback, I'm good to go now. Happy trails!

 

[Kagiso]

You don't need a VIN to use the chat, all you need are the order code and sales code from the DORA. You also need to make sure you accept all cookies for the site otherwise the chat button will never show up.

Got it. Thanks Jimmy. Chatting with Mia now.

 

[BlueRio52]

My 2024 XLT Was also a priorty 19 but saleman said would be upgraded after they took deposit will check to see if chat has an update on it. Just talked to chat person no vin for my order so no change in priorty till then .......hurry up and wait.....

 

[Kagiso]

Just like you said, vehicle tracking is only when the vehicle is scheduled for production and you have been assigned a VIN number.

On the Ford chat, it takes some time for the Start Chat button to show up. Some ad-blockers prevent this from showing up, try a different browser or a private window.

If you have issues, you can also call 1-800-392-3673. Have not tried it that way though

You don't need a VIN to use the chat, all you need are the order code and sales code from the DORA. You also need to make sure you accept all cookies for the site otherwise the chat button will never show up.

"...the priority code is showing as 02. With the first available production week, this means that once we have the materials to build the vehicle, we will schedule your vehicle for production." Cool. Thx again.

 

[Kagiso]

You don't need a VIN to use the chat, all you need are the order code and sales code from the DORA. You also need to make sure you accept all cookies for the site otherwise the chat button will never show up.

"...the priority code is showing as 02. With the first available production week, this means that once we have the materials to build the vehicle, we will schedule your vehicle for production." Thanks again!

 

[Esteban88]

Thanks. Yes. I found the email. Didn't know that was a DORA sheet... *doht* I find the Order Code & Sales Code. Not seeing a Body Code.

I didn't know this document was called a DORA sheet either. I thought it was called the Order Summary Sheet. And some people refer to a Build Sheet. Is that the same as a DORA sheet?

 

[dags1207]

I didn't know this document was called a DORA sheet either. I thought it was called the Order Summary Sheet. And some people refer to a Build Sheet. Is that the same as a DORA sheet?

Same thing (at least to me), people uses both terms (at least my dealer does lol). If you see your Order Summary Sheet, you will see a line for Priced DORA. Also, DORA stands for “Dealer Order Receipt Acknowledgement"

I've been using the terms wrong. Find the right information here

https://www.mavericktruckclub.com/f...-contact-ford-chat-to-check.35806/post-651893

 

[Sarah Davis]

Sarah do you have a copy of the memo telling dealers to move their 23 to 24 reorders to priority code 3? My dealer still thinks they can only do 10-19.

Ford has not asked them to be put at a 3 specifically. Ford has let dealers know that they will be moving roll overs into a priority 2. so if you have a rollover you wont need to worry about your priority code. as long as your dealer has a 23 order and a 24 order in for you then you get a priority 2 for 24, no matter what your dealer has put it as . we are seeing that not all 24 orders are at a 2 just yet. we assume ford is working their way through and confirming everything to make sure the right ones are getting the right priority.

 

[Sarah Davis]

My rollover order has not been changed to priority 2. I noticed my name is listed slightly differently on the 23 and 24 orders. I wonder if this is holding it up?

yes that can cause a hold up

 

[Waterick]

My 2024 XLT Was also a priorty 19 but saleman said would be upgraded after they took deposit will check to see if chat has an update on it. Just talked to chat person no vin for my order so no change in priorty till then .......hurry up and wait.....

By the time you get a VIN, the priority code will not matter, because you have been scheduled. The dealer should be able to do better than a 19 this year as they can use all the way down to 3, I think. I was a 19 last year and never got built.

 

[Sarah Davis]

Thanks. Yes. I found the email. Didn't know that was a DORA sheet... *doht* I find the Order Code & Sales Code. Not seeing a Body Code.

This is a DORA: its a document ford sends over to the dealer letting them know that the order was placed and accepted on their end. This is sent a day or two after the order is placed, and is not used for COVP

This is a buyers order; it is a document put together by the dealer to say this is what the price of the vehicle will be along with any other fees they plan to charge. this is to be signed by you to confirm you are ok with the price they are charging you. this would be a good place to get a managers signature to get the dealer locked into price as well. this is used for COVP and may look a little different based on what format the dealer uses.

This is an order preview from the ordering system: this is used to go over what you are ordering and confirm that is the build you are wanting. when you sign this, you are confirming everything on your order is correct. this is also used for COVP and where all of your info is put in so ford can confirm it against your drivers license.

 

[dags1207]

This is a DORA: its a document ford sends over to the dealer letting them know that the order was placed and accepted on their end. This is sent a day or two after the order is placed, and is not used for COVP

This is a buyers order; it is a document put together by the dealer to say this is what the price of the vehicle will be along with any other fees they plan to charge. this is to be signed by you to confirm you are ok with the price they are charging you. this would be a good place to get a managers signature to get the dealer locked into price as well. this is used for COVP and may look a little different based on what format the dealer uses.

This is an order preview from the ordering system: this is used to go over what you are ordering and confirm that is the build you are wanting. when you sign this, you are confirming everything on your order is correct. this is also used for COVP and where all of your info is put in so ford can confirm it against your drivers license.

Thank you for the detailed and educative response! I have been using the terms wrong then. I asked my dealer for the priced DORA and they sent me the order summary. Since then I've wrong

 

[WildGrok]

Hi all

this link does not show any active chat link for me

https://www.ford.com/help/contact/

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