On October 29, 2021 I placed an order for a 2022 Ford Maverick Lariat with the luxury package and with the Ford 360 Co-pilot as I wanted the vehicle to have adaptive cruise control.
On September 23, 2022 I finally received an email that my Maverick was scheduled for production. It was scheduled for the week of November 7, 2022. On September 27th, I received an email that stated my production was switched to the week of November 14th. On October 25, 2022, I received an email that stated my production was switched to the week of December 19th. That was the last email I received from Ford about my order.
So a week after it was supposed to have been built I used the Ford Vehicle Order tracking page to see if it was ready for delivery. It showed nothing. So in early January I contacted my Ford Dealership and they noted that my truck build had been cancelled and reassigned as a 2023 model to be built on 1/23/2023 about 2 weeks away. I was never given any chance to see the configuration of the 2023 model.
The truck finally arrived at the dealership on 2/22/2023 and I was able to get it on 2/25/2023. Unfortunately the one thing that I wanted most, the adaptive cruise control, is in a different package for 2023. Ford never sent me information that my order had been cancelled and reconfigured for 2023. Since the adaptive cruise control was now in another package, I didn't get it. Ford tells me it is the dealer's fault. The dealer said they didn't know that the order had been changed until I called and asked about the 2022 build in early 2023.
So now I will have to buy the parts and have it installed if I want the adaptive cruise control. Ford won't help out on the cost saying that it isn't their fault, and the dealership also says it isn't their fault. This has totally soured me on Ford and if Toyota does built a Stout, I will get one of those. I must say though that I do like the truck, but I have a long drive to work and the adaptive cruise would have made it much easier.
Sorry for making fun of your thread title; the problem should not have happened......
I received an email from ford on 10/25/22 stating that my build date was scheduled for the week of 12/19/2022. Since that build date is after the dates you mentioned, I never checked if I had a 2023 change until about 12/26 because I thought it has been built. The dealer never contacted me with a change to a 2023 until I contacted them in the first week of January wondering where my truck was since it was supposed to have been built by then. That's when they said they found out it had been changed to a 2023.... Everyone here says the dealership was probably notified earlier and never told me. That may be true, but they deny it
Ford told the dealers in a memo in November that they may or may not have bothered to read.
Well count me as another that disagrees. The bad drivers I see aren't using CC or ACC at all.
Dealer is flat out lying to you. When FORD replaced the MY22 order with the MY23 order, it was put in at priority code 99. The dealer had to review that order and change it to some priority between 10 and 19 in order for it to be considered for production by FORD. Any orders that were not changed from priority 99 were eventually cancelled I believe. So if the truck was built, the dealer DID make the priority change.
But that’s too hard!
Freaking boomer
just Move forward my friend. What’s done is done.On October 29, 2021 I placed an order for a 2022 Ford Maverick Lariat with the luxury package and with the Ford 360 Co-pilot as I wanted the vehicle to have adaptive cruise control.
On September 23, 2022 I finally received an email that my Maverick was scheduled for production. It was scheduled for the week of November 7, 2022. On September 27th, I received an email that stated my production was switched to the week of November 14th. On October 25, 2022, I received an email that stated my production was switched to the week of December 19th. That was the last email I received from Ford about my order.
So a week after it was supposed to have been built I used the Ford Vehicle Order tracking page to see if it was ready for delivery. It showed nothing. So in early January I contacted my Ford Dealership and they noted that my truck build had been cancelled and reassigned as a 2023 model to be built on 1/23/2023 about 2 weeks away. I was never given any chance to see the configuration of the 2023 model.
The truck finally arrived at the dealership on 2/22/2023 and I was able to get it on 2/25/2023. Unfortunately the one thing that I wanted most, the adaptive cruise control, is in a different package for 2023. Ford never sent me information that my order had been cancelled and reconfigured for 2023. Since the adaptive cruise control was now in another package, I didn't get it. Ford tells me it is the dealer's fault. The dealer said they didn't know that the order had been changed until I called and asked about the 2022 build in early 2023.
So now I will have to buy the parts and have it installed if I want the adaptive cruise control. Ford won't help out on the cost saying that it isn't their fault, and the dealership also says it isn't their fault. This has totally soured me on Ford and if Toyota does built a Stout, I will get one of those. I must say though that I do like the truck, but I have a long drive to work and the adaptive cruise would have made it much easier.
Due to allocations shopping for the right dealer is the most important decision. Some dealers are currently getting stock, not canceled customer order, Mavericks including Hybrids, while others are still waiting just to get their orders scheduled.
