My Maverick didn't come with everything I wanted.

[Mark J]

On October 29, 2021 I placed an order for a 2022 Ford Maverick Lariat with the luxury package and with the Ford 360 Co-pilot as I wanted the vehicle to have adaptive cruise control.


On September 23, 2022 I finally received an email that my Maverick was scheduled for production. It was scheduled for the week of November 7, 2022. On September 27th, I received an email that stated my production was switched to the week of November 14th. On October 25, 2022, I received an email that stated my production was switched to the week of December 19th. That was the last email I received from Ford about my order.


So a week after it was supposed to have been built I used the Ford Vehicle Order tracking page to see if it was ready for delivery. It showed nothing. So in early January I contacted my Ford Dealership and they noted that my truck build had been cancelled and reassigned as a 2023 model to be built on 1/23/2023 about 2 weeks away. I was never given any chance to see the configuration of the 2023 model.


The truck finally arrived at the dealership on 2/22/2023 and I was able to get it on 2/25/2023. Unfortunately the one thing that I wanted most, the adaptive cruise control, is in a different package for 2023. Ford never sent me information that my order had been cancelled and reconfigured for 2023. Since the adaptive cruise control was now in another package, I didn't get it. Ford tells me it is the dealer's fault. The dealer said they didn't know that the order had been changed until I called and asked about the 2022 build in early 2023.

So now I will have to buy the parts and have it installed if I want the adaptive cruise control. Ford won't help out on the cost saying that it isn't their fault, and the dealership also says it isn't their fault. This has totally soured me on Ford and if Toyota does built a Stout, I will get one of those. I must say though that I do like the truck, but I have a long drive to work and the adaptive cruise would have made it much easier.

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[mktmgrjrm]

You need a new dealer. FORD communicated the process very well to dealers on what to do to convert from MY22 to MY23. The option packages were also clearly communicated. Your dealer was supposed to contact you with info on the new MY23 order and get your approval for it. Dealer screwed up - nothing about this is FORD's fault.

 

[Tiger Dude]

It's the dealer's fault. But what's done is done. I personally would order a new one this summer and trade in versus going to the effort and expense of adding this on myself.

 

[paneubert]

The dealer said they didn't know that the order had been changed until I called and asked about the 2022 build in early 2023.

100% your dealer's fault. Ford told your dealer to get with you to review the changes from the 22 model to the 23 model. Your dealer did not do this. 100% the dealer's fault.

 

[FischAutoTechGarten]

Breaking the 360CoPilot package into two bits between model year changes was unfortunate... but it was a parts constraint issue that drove Ford to do it. They did communicate with the dealers about this.

I hope they reverse course on this. Requiring two CoPilot Packages ($1400 for 360CoPilot & 360CoPilotAssist) on top of requiring the Luxury Package ($2610) on the most expensive Model Trim ($3500 more than XLT) is ALLOT to spend to just get the Adaptive Cruise Control which is what most commuters are after. I mean an XLT is nicely equipped, but if you want to go from Cruise Control to Adaptive Cruise Control it's effectively a $7510 adder.

Bit disappointing that they don't just offer a Safety Oriented All Inclusive 360CoPilot package on both XLT and Lariat. Meh, that's just me pontificating......

 

[JBryant]

Above poster is spot on. You will spend a ton of money to get it added. Place a MY24 order in July and either trade or sell your MY23. I sold my MY22 when my MY23 Lariat hybrid was built and got $3K above MSRP after driving it 4 months and sold it to a Ford Dealer. I am doing the same thing in June when my wife's MY23 Lariat hybrid is built - selling her MY23 XLT hybrid that does NOT have ACC.

As others have stated, it is squarely on the dealer, not Ford. If you were to look at the Ford build site, you could easily see it was separated out for MY23.

 

[fossil]

This was the subject of extensive conversation here on MTC.
As others have said, your dealer boned you through their incompetence.
The only way to out them is to name them in the thread title so it shows up in google searches.

 

[FischAutoTechGarten]

This was the subject of extensive conversation here on MTC.
As others have said, your dealer boned you through their incompetence.
The only way to out them is to name them in the thread title so it shows up in google searches.

well that escalated quickly....

 

[billbillw]

Adaptive cruise is a nuisance on the road. It causes slugs of traffic with everyone slowing down. Just use your foot to pass and/or brake as needed.

 

[fossil]

well that escalated quickly....

rainy days make me cranky, putz dealers only make it worse

 

[bgn]

Adaptive cruise is a nuisance on the road. It causes slugs of traffic with everyone slowing down. Just use your foot to pass and/or brake as needed.

I agree. Causes rubber banding. That's why I don't use it in traffic.

 

[GreenLady]

On October 29, 2021 I placed an order for a 2022 Ford Maverick Lariat with the luxury package and with the Ford 360 Co-pilot as I wanted the vehicle to have adaptive cruise control.


On September 23, 2022 I finally received an email that my Maverick was scheduled for production. It was scheduled for the week of November 7, 2022. On September 27th, I received an email that stated my production was switched to the week of November 14th. On October 25, 2022, I received an email that stated my production was switched to the week of December 19th. That was the last email I received from Ford about my order.


So a week after it was supposed to have been built I used the Ford Vehicle Order tracking page to see if it was ready for delivery. It showed nothing. So in early January I contacted my Ford Dealership and they noted that my truck build had been cancelled and reassigned as a 2023 model to be built on 1/23/2023 about 2 weeks away. I was never given any chance to see the configuration of the 2023 model.


The truck finally arrived at the dealership on 2/22/2023 and I was able to get it on 2/25/2023. Unfortunately the one thing that I wanted most, the adaptive cruise control, is in a different package for 2023. Ford never sent me information that my order had been cancelled and reconfigured for 2023. Since the adaptive cruise control was now in another package, I didn't get it. Ford tells me it is the dealer's fault. The dealer said they didn't know that the order had been changed until I called and asked about the 2022 build in early 2023.

So now I will have to buy the parts and have it installed if I want the adaptive cruise control. Ford won't help out on the cost saying that it isn't their fault, and the dealership also says it isn't their fault. This has totally soured me on Ford and if Toyota does built a Stout, I will get one of those. I must say though that I do like the truck, but I have a long drive to work and the adaptive cruise would have made it much easier.

If it wasn’t for this forum I would not have known about Ford splitting the 2. I emailed my dealer, who didn’t know since I think I’m their only 23 Mav order, and added the 2nd part for my 23 Mav. I had never had or driven with adaptive cc until my 22 Mav and now I won’t be without it since I drive a 900 mile trip every month! It makes 7 hours an easy drive.

 

[JimParker256]

Adaptive cruise is a nuisance on the road. It causes slugs of traffic with everyone slowing down. Just use your foot to pass and/or brake as needed.

You made a very bold, assertive statement. Can you provide any documentation to substantiate that position?

Just curious, as what I have also observed folks with "regular" CC (and even no CC) closing up behind a slower moving vehicle (here in Texas it's usually an 18-wheeler on an uphill run) and having to slam on the brakes, which causes ALL the traffic behind them to "accordion" together. Then all of those folks in the "accordion" start jockeying to move into the left lane to pass, by which time the slower moving vehicle crests the hill and accelerates back up to the typical freeway speed that everyone is maintaining (generally 5 mph over the posted limit). Now you've got congestion both beside and behind the slower moving vehicle... I don't see how ACC makes that any worse (or better)... It's more of a "human nature" problem.

What really bug the heck out of me is the folks who aren't using CC, and are generally moving with the other traffic until they get to an uphill. Then they allow their speed to degrade, because they aren't really adjusting the throttle - just cruising along with their right foot immobilized... As soon as someone begoms to pass them, the slowpoke speeds up (perhaps subconsciously) to match the speed of the passing traffic. Now they've created a moving roadblock at whatever speed the passing car is trying to maintain. Occasionally, you'll see that person look down at the speedometer, and suddenly lift off to decelerate. Clearly they weren't actually maintaining a particular speed, just pacing the traffic around them... Again, I believe this is "human nature" problem, and not necessarily something ACC (or even CC) can resolve, nor exacerbate.

 

[billbillw]

It's my opinion from experience and at least one other agreed. It is something that has become more noticeable over the last few years as more cars are equipped with the feature.

You made a very bold, assertive statement. Can you provide any documentation to substantiate that position?

Just curious, as what I have also observed folks with "regular" CC (and even no CC) closing up behind a slower moving vehicle (here in Texas it's usually an 18-wheeler on an uphill run) and having to slam on the brakes, which causes ALL the traffic behind them to "accordion" together. Then all of those folks in the "accordion" start jockeying to move into the left lane to pass, by which time the slower moving vehicle crests the hill and accelerates back up to the typical freeway speed that everyone is maintaining (generally 5 mph over the posted limit). Now you've got congestion both beside and behind the slower moving vehicle... I don't see how ACC makes that any worse (or better)... It's more of a "human nature" problem.

What really bug the heck out of me is the folks who aren't using CC, and are generally moving with the other traffic until they get to an uphill. Then they allow their speed to degrade, because they aren't really adjusting the throttle - just cruising along with their right foot immobilized... As soon as someone begoms to pass them, the slowpoke speeds up (perhaps subconsciously) to match the speed of the passing traffic. Now they've created a moving roadblock at whatever speed the passing car is trying to maintain. Occasionally, you'll see that person look down at the speedometer, and suddenly lift off to decelerate. Clearly they weren't actually maintaining a particular speed, just pacing the traffic around them... Again, I believe this is "human nature" problem, and not necessarily something ACC (or even CC) can resolve, nor exacerbate.

 

[BradnChristine]

On October 29, 2021 I placed an order for a 2022 Ford Maverick Lariat with the luxury package and with the Ford 360 Co-pilot as I wanted the vehicle to have adaptive cruise control.


On September 23, 2022 I finally received an email that my Maverick was scheduled for production. It was scheduled for the week of November 7, 2022. On September 27th, I received an email that stated my production was switched to the week of November 14th. On October 25, 2022, I received an email that stated my production was switched to the week of December 19th. That was the last email I received from Ford about my order.


So a week after it was supposed to have been built I used the Ford Vehicle Order tracking page to see if it was ready for delivery. It showed nothing. So in early January I contacted my Ford Dealership and they noted that my truck build had been cancelled and reassigned as a 2023 model to be built on 1/23/2023 about 2 weeks away. I was never given any chance to see the configuration of the 2023 model.


The truck finally arrived at the dealership on 2/22/2023 and I was able to get it on 2/25/2023. Unfortunately the one thing that I wanted most, the adaptive cruise control, is in a different package for 2023. Ford never sent me information that my order had been cancelled and reconfigured for 2023. Since the adaptive cruise control was now in another package, I didn't get it. Ford tells me it is the dealer's fault. The dealer said they didn't know that the order had been changed until I called and asked about the 2022 build in early 2023.

So now I will have to buy the parts and have it installed if I want the adaptive cruise control. Ford won't help out on the cost saying that it isn't their fault, and the dealership also says it isn't their fault. This has totally soured me on Ford and if Toyota does built a Stout, I will get one of those. I must say though that I do like the truck, but I have a long drive to work and the adaptive cruise would have made it much easier.

Your window was 11/14/22 to 11/30/22 to verify your "re-build" order. Your dealer sucks for not calling you or emailing you to verify, but they certainly aren't alone in doing this to many folks, thanks to Ford changing the packages.

Thanks to learning from @fordvideoguy and this group, I drove my salesman to make my proper changes with a couple of emails, followed up with a personal visit to collect the new DORA. I actually doubt he would have done anything different than yours did, but I was not going to take the chance to leave it up to him and get screwed over by dealership ineptitude.

That was a dangerous combination, Ford's screwy transition AND a chance for the dealership to screw it up worse. It should not have been this hard to buy a Maverick as you wanted, but the reality of it is that it was. Unicorns take special care to catch, and by that time, I knew I was in search of a Unicorn and wasn't going to let it get away from me. ACC and the rest of the Assist package are great.

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