Cut my fuel line!

[Flyangler]

From the owner's manual: Ford and your dealer are not responsible for any time or income that you lose, any inconvenience you might be caused, the loss of your transportation or use of your vehicle, the cost of rental vehicles, fuel, telephone, travel, meals, or lodging, the loss of personal or commercial property, the loss of revenue, or for any other incidental or consequential damages you may have.

As I said before, the Ford Extended Warranty programs do provide for a limited amount for a rental vehicle. Ford Extended warranties also provide some expenses when traveling during a needed warranty repair, over a certain distance from your home.... 300 miles may be but not sure on that.

A dealer is much more likely to assist a customer that has been a loyal customer, both in service maintenance (not just warranty work) and in purchases. The more you have used the dealer the more they are apt to do for you. Only buy one vehicle from a dealer and no service maintenance why would you expect them to do things for you that come out of their pocket.?

I am adjusting my expectations left and right. I have not asked anyone to pay for my time and aggravation. I am venting here about that. There is, however, a significant disconnect between what FoMoCo writes and what the dealer delivers.

I am comparing the handling of recall work, and general customer service with the first and second Toyotas I have owned. Ford is not really living up to that example. They advertised a “built Ford tough” vehicle at a very attractive price and could not deliver the number of units ordered or keep them on the road. Here we are on a forum built around waiting for your Maverick, what you’ve modified on your Maverick, how much over MSRP people are getting for Mavericks. Am I the first to complain?

If any of this could have been solved by reading the owner’s manual, I would happily be driving my Maverick this moment.

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[mcc63303]

From the two letters about the airbag recall, for which the Mav had an appointment the day after I brought it in for the fuel line problem. They won’t do the airbag work, other than tearing my vehicle apart, until they have the fuel line junk. So it is effectively off the road, hostage to the factory delay.

In addition, I called Ford “Customer Care” yesterday and eventually was told I could rent a car, keep the receipt, and transmit it to Ford via an email address that would only be given to me by the service department when the work is done. I was told Ford would cover up to $60 a day. I am hesitant to incur this expense with what I see as a gray area. The dealer now has parts to do the airbag work, but doesn’t want to “push it in and out” to do that work before the fuel line parts arrive. The work is not strictly for airbags, so I worry that they will deny me any reimbursement.

I'm a retired over 20 year Ford Dealer Service Advisor. The Dealer is very limited in what power they have over decisions FoMoCo makes. The Dealer is limited on how long a rental may be provided for the Recall. You may be able to have a day or so rental covered per the recall, ask the dealer service advisor how many days are authorized for the recall. The fact the dealer has the recall parts will most likely limit the time. (on occasion FoMoCo will authorize long rental coverage when parts are not available).
As for as Customer Service, be very careful on anything that is SAID. You are asking for something that is not covered by basic warranty. (and not a "gray" area) You can/should ask the service manager if they will contact the FoMoCo Dealer Representative for additional rental coverage, I doubt you will get it though unfortunately. Again, you'll have a better chance if you have been a loyal customer for both service and purchase and if the dealer is the one you bought from.
When you posted to my question as to where you got the information about where you got the impression FoMoCo would provide rental car coverage, you posted something that wasn't accurate. Only after I questioned where it came from did you admit that it was for a Recall, not for an actual warranty issue, and not even a warranty issue for that matter! The fuel line repair is not a warranty repair, it was damaged while driving.
Your insurance should cover the repair and rental under the collision portion of your insurance. Do you have a high deductible that is keeping you from claiming collision damage from insurance?
I hope I have helped you and others to understand how not only FoMoCo dealers, as well as other manufacturer dealers are limited to what they can do and how being loyal to a dealer can help.

 

[mcc63303]

I am adjusting my expectations left and right. I have not asked anyone to pay for my time and aggravation. I am venting here about that. There is, however, a significant disconnect between what FoMoCo writes and what the dealer delivers.

I am comparing the handling of recall work, and general customer service with the first and second Toyotas I have owned. Ford is not really living up to that example. They advertised a “built Ford tough” vehicle at a very attractive price and could not deliver the number of units ordered or keep them on the road. Here we are on a forum built around waiting for your Maverick, what you’ve modified on your Maverick, how much over MSRP people are getting for Mavericks. Am I the first to complain?

If any of this could have been solved by reading the owner’s manual, I would happily be driving my Maverick this moment.

Wow, "built Ford tough" doesn't mean if you drive and hit something while driving on the hiway no damage will occur.

Your issue is an insurance issue, not a FoMoCo or Ford Dealership issue.

Again, my suggestion is to ask the Service Manager to ask the Parts Dept. Manager to see if a dealer somewhere shows having the fuel line, if they do it can be shipped from that dealer to yours by FoMoCo. If none are available, ask that the Parts Dept. Manager order the part "emergency". Be nice, you may get more help that way. Best of luck.

 

[vinnymac]

Fuel line parts on back order until some time in March. Chafing at sharing a vehicle. First world problem, I know.

Anybody have any luck nudging ford to provide parts ASAP?

Make sure parts dept has the order on unit down critical

 

[Flyangler]

None of this is Warranty work, by the way. The truck is in for recall work. Numerous posts in this site are about thin, fragile parts and questionable workmanship. Ford Tough does not describe holes in gas tanks caused by installation of the bed liner, for instance.

The truck had an unfortunate mishap with a very vulnerable fuel line. I can not be the first, or last to run over a rock. I am most certainly not the first to have a gasoline smell coming from the vehicle, and the other posters on Maverick Truck Club recounting the problem had no encounter with a rock on the freeway to pin it on. The recall work is held up by the accident work, already paid for by the insurance company.

 

[Flyangler]

Make sure parts dept has the order on unit down critical

Thanks. Yeah, they have escalated and FoMoCo says I’m front of the line for parts.

 

[mcc63303]

None of this is Warranty work, by the way. The truck is in for recall work. Numerous posts in this site are about thin, fragile parts and questionable workmanship. Ford Tough does not describe holes in gas tanks caused by installation of the bed liner, for instance.

The truck had an unfortunate mishap with a very vulnerable fuel line. I can not be the first, or last to run over a rock. I am most certainly not the first to have a gasoline smell coming from the vehicle, and the other posters on Maverick Truck Club recounting the problem had no encounter with a rock on the freeway to pin it on. The recall work is held up by the accident work, already paid for by the insurance company.

I've tried to help you but have failed.

_you first tried to claim FoMoCo was required by warranty to provide a loaner by posting misleading information. Only after I questioned you on it did you come clean.
-You want recall work done now (service tech will have to push the truck in and back out) so the truck can sit for weeks waiting for a damaged fuel line.
-Someone after the truck is built drills holes and damages something so that means "Ford Tough" isn't true.
-You've already turned in an accident claim to your insurance Co. but apparently are getting no rental coverage from the insurance Co so you want/expect FoMoCO to pay for a rental?
-"unfortunate mishap", you hit something, unfortunate but an accident.
-"vulnerable fuel line"....really? That's what you're blaming it on?
-Gas smell, others have had one but yours is from an accident that you caused.
-"thin, fragile parts and questionable workmanship", I suggest you sell this truck as soon as you can, I believe it will only cause you misery and you will never be happy. There are many that would love to have your truck.

 

[Flyangler]

I'm a retired over 20 year Ford Dealer Service Advisor. The Dealer is very limited in what power they have over decisions FoMoCo makes. The Dealer is limited on how long a rental may be provided for the Recall. You may be able to have a day or so rental covered per the recall, ask the dealer service advisor how many days are authorized for the recall. The fact the dealer has the recall parts will most likely limit the time. (on occasion FoMoCo will authorize long rental coverage when parts are not available).
As for as Customer Service, be very careful on anything that is SAID. You are asking for something that is not covered by basic warranty. (and not a "gray" area) You can/should ask the service manager if they will contact the FoMoCo Dealer Representative for additional rental coverage, I doubt you will get it though unfortunately. Again, you'll have a better chance if you have been a loyal customer for both service and purchase and if the dealer is the one you bought from.
When you posted to my question as to where you got the information about where you got the impression FoMoCo would provide rental car coverage, you posted something that wasn't accurate. Only after I questioned where it came from did you admit that it was for a Recall, not for an actual warranty issue, and not even a warranty issue for that matter! The fuel line repair is not a warranty repair, it was damaged while driving.
Your insurance should cover the repair and rental under the collision portion of your insurance. Do you have a high deductible that is keeping you from claiming collision damage from insurance?
I hope I have helped you and others to understand how not only FoMoCo dealers, as well as other manufacturer dealers are limited to what they can do and how being loyal to a dealer can help.

I mis-stated “warranty work” in my initial post, when I meant recall work on the airbags. Sorry to have lead you down that rabbit hole. So I was puzzled at your prosecution of the matter which showed me “admitting” it was quoting from the three recall letters I have gotten

Your effort to educate me and others about what to expect was noble.

 

[skyhawk]

Direct injection engines run higher fuel pressure. How much pressure is in this line?

Vehicles that require very high injector pressure including gasoline direct injection usually have high pressure boost pumps (usually mechanical / engine driven) very near the injectors, they do not carry this high pressure all the way from the fuel tank to the injectors.

 

[jewc75]

Direct injection engines run higher fuel pressure. How much pressure is in this line?

Its not that high of pressure. The fittings are pretty common amongst all newer fuel systems. I have this kit SUR&R, SUR&R, Fuel Line Replacement Kit - 52HH53|KP1500 - Grainger . I use it to repair heavy equipment all the time.

 

[Flyangler]

OK here's what I would do - I have listed a few salvage yards that have wrecked Hybrid Mavericks. Call and get the line - much cheaper and faster -

R & R Auto Parts, Inc. USA-TX(Donna) Request_Quote 866-292-6752 / 956-461-6733
Dave's Auto Wrecking - SCADA USA-CA(San-Diego) Request_Quote 619-661-6548
Don Scharf Auto - MIDW, RTN, CDC USA-WI(Eagle-River) Request_Quote 1-800-338-4002
Brothers Auto Parts USA-TX(San-Antonio) Request_Quote 1-800-926-8591
Robbin's Auto Parts USA-NC(Henrietta) Request_Quote 1-800-726-0275

I asked the dealership to do this work and they said, ok but it has to be approved by the insurance company. I called the insurance company and they said “what?”

Some concern about the value of the vehicle. Vehicle is paid for, and it is of no value to me sitting in pieces outside their shop!

 

[Flyangler]

In the shop for more than a month now. The dealership has ordered new parts that have been on back order all this time. They have inquired about salvage parts but can not use them because they would be damaged in removal. Today they tell me that the parts on back order are discontinued with no eta on development and production of new parts!

 

[bgn]

In the shop for more than a month now. The dealership has ordered new parts that have been on back order all this time. They have inquired about salvage parts but can not use them because they would be damaged in removal. Today they tell me that the parts on back order are discontinued with no eta on development and production of new parts!

Time to lemon law it.

 

[ValenciaOrange]

Parts on back order. Taking bets on how long it will take to get them?

Insurance company called my husband, who is not on the title, about the claim.

Knowing Ford, and the representative who monitors this site, but never responds, you should have your part by Monday.

 

[Flyangler]

Time to lemon law it.

I am beginning to think so.

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