Updated: HYBRID catalytic converter glowing 😡😡

[Snax]

I could have, but then why is Ford telling me my truck is ok when it’s not ok? And why should I accept and condone that? How does that help me defend and protect my investment in the long run if I drink Ford’s Kool-Aid?

And you can be sure it doesn’t encourage Ford to get their **** straight. I was not into playing games with my $25 (actually) $27K purchase.

Like I said, either the truck is safe or it’s not safe. And since I, and every Ford
employee I spoke to couldn’t confirm that it was safe, why treat it like it’s a benign issue? And why let Ford play games with other people’s trucks and lives who DON’T know their trucks are potentially dangerously defective?

I’m not trying to chew you out— I’m posing semi-rhetorical questions so you can understand my thought
process. They’re not handling it right and I didn’t want to roll over because it was the easier thing to do.

All I'm saying is that you could have safely driven the truck (without pre-heat) while you waged war against Ford. Choosing to park and sell your truck didn't help you, other customers, or even teach Ford a lesson. In fact, now that you are no longer an owner, Ford has no legal obligation to even listen to you.

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[Johnkn]

Carvana.
Ford made it hard for me to believe they were going to do anything at all. Their approach with me was ridiculous. When I realized I could get better customer service at Target or the Dollar Store than with Ford, pursuing the lemon law didn’t seem all that appealing. I didn’t want to get dragged into a legal battle over the lemon law— Id much rather be accused of slander and libel and force Ford to answer to their contradictions and negligence than to jump through more hoops for Ford.

And no, I’m not glad to know that the Maverick might get sold to someone else tomorrow. But now that it’s in Carvana’s possession, I will be informing them of the Ford’s bulletin, and let them be aware that they’re now in the thick of it.

So you stated your truck was a Lemon but didn’t follow the easy Lemon law process, you’re disgusted with multimillion dollar corporations and didn’t want to “roll over”, you are concerned about everyone’s welfare, you’ve now sold to Carvona and only after the sale you’re going to contact them to report the bulletin, the same condition that Ford has openly stated they are addressing with the pending PCM update?


.

 

[SpruceDuck]

Wait, so you’ve now stated that you’ve already sold the truck? LOL


.

Two days ago.

Doesn’t mean I can’t help you or anyone else who might get railroaded by Ford.

 

[YOBY]

(sorry for the diatribe, but this isn’t a game)

Corporate usually does nothing until somebody gets burned alive in a house fire from a Maverick cooking in a garage. Bean counters have already calculated the risk to cost assessment and has already determined how many cars, houses and lives can be lost before spending money for a remedy.

Thats why all corporations keep malpractice lawyers on the payroll.

 

[Mymaverick2021]

I'm guessing this happened when I remote started. Got an appointment with my dealer 4 weeks from now. I'm hearing Ford is doing nothing about it. I bought a brand new vehicle. Ford fix your s***

Edit: The shield could be like this from the factory, I apologize for that. However, the glowing cat is still a problem Ford should fix. Not just send a software update to not cause it but also fix any damages already caused.

Yea looks like it was in an accident

 

[Rob Cactus Gray]

I honestly thought the hybrid powertrain would have been more reliable given it's pedigree however to be fair, the ecoboost head gasket issue was when they were using the old Mazda block design which they have since changed so I believe it's no longer an issue. Also, I have been doing a ton of research into the 8F35 transmission and apparently Ford has beefed up the transmission significantly for the Maverick. I think Ford is having some serious quality control issues at whatever plant they're using for making the hybrid 2.5 considering how many issues we're seeing. Like I said though, I would have assumed that the long tested Hybrid engine would be the more reliable but that hasn't been the case here on the forums lately.......

edit: all things equal the hybrid engine will be far more reliable. The ecoboost engine will require unbelievably strict maintenance using the right oil, the right filter with appropriate bypass ratings and most importantly regular cleaning of the intake valves. Following manufacturers recommended maintenance schedule on the ecoboost I believe will lead to reliability issues with the ecoboost and that's coming from someone has has kept a tuned 2.0 turbocharged direct injection motor healthy for the last 7 years going above and beyond the recommended maintenance schedule.

The 2.5 hybrid engine also built in Mexico. I browsed here and it looks like it was always built at this facility. Sloppy work shouldn’t be tolerated.

 

[PNWMaverick]

Two days ago.

Doesn’t mean I can’t help you or anyone else who might get railroaded by Ford.

No one is being railroaded by Ford in this scenario. It is a well documented issue, Ford has openly addressed it, informed us of what they are going to do to fix it, and even gave a window to expect said fix. They issued notice to their service departments. They issued guidance to the owners to avoid damage while the fix is rolled out.

What you are doing here is just openly admitting to nothing short of fraud.

 

[Snax]

You will likely need an attorney to protect yourself from the incoming claims by Carvana.

"Hey, you know that truck I sold to you as fine? Yea, I actually knew it had this massive issue. You should take it up with Ford."

You just openly admitted to fraud.

Naw, nobody will care about him. If there ends up being any liability, lawyers will go after Ford.

 

[SpruceDuck]

All I'm saying is that you could have safely driven the truck (without pre-heat) while you waged war against Ford. Choosing to park and sell your truck didn't help you, other customers, or even teach Ford a lesson. In fact, now that you are no longer an owner, Ford has no legal obligation to even listen to you.

I politely disagree.

If Ford employees tell me the car isn’t safe, and I don’t think it’s safe, then it isn’t safe until proven otherwise.

The fact is the problem started WHILE I was driving it. The engine was running rough, I was getting 20mpg, and when I parked the car, the engine started surging. That’s when I popped the hood and discovered my glowing cat.

Ford didn’t issue the fix-statement until 5 weeks after I brought my car to the dealership. Up to that point I was told it could be up to a year or more before Ford would provide a fix.

A YEAR+!

I wasn’t going to put any more miles on a defective product that Ford couldn’t diagnose. There was absolutely no way of knowing whether or not the car was safe to drive.

My feeling is, when you buy a car, you’re also buying the customer service experience that company provides, and committing to your local dealership. Ford Corporate wasn’t on the same page with my dealership and neither one was able to help me in the least. The car was at the dealership for more than a month before Ford issued their PCM pre-TSB statement.

Either Ford would address it properly, or I wasn’t driving a Ford. They showed no good will or concern for me, so why support them? Why trust them? Why get even deeper into a vehicle that Ford couldn’t diagnose?

Could have I driven it and waited until something when wrong? I guess I could have, but then again, Ford couldn’t decide if they wanted to act like nothing was wrong, or that my truck was a legitimate fire hazard.

Id rather drive around in my 19 year old Honda than play that game.

So I bricked it, and eventually sold it. If Ford has even just offered me a loaner or a rental, they wouldn’t have proven to me they were taking the situation seriously, but the moment they issued a statement that DIRECTLY contradicted what my service
manager and field service tech told me, I knew I had to bail.

Plus it made me realize they weren’t going to be honest with me or other Ford customers, whether willfully, or simply because of poor communication. Not my job to figure that one out.

 

[SpruceDuck]

No one is being railroaded by Ford in this scenario. It is a well documented issue, Ford has openly addressed it, informed us of what they are going to do to fix it, and even gave a window to expect said fix. They issued notice to their service departments. They issued guidance to the owners to avoid damage while the fix is rolled out.

What you are doing here is just openly admitting to nothing short of fraud.

Did you read anything I wrote?
(please let me restate that)

Please reread what I wrote and put yourself in my shoes.

EVERY FORD EMPLOYEE told me it was a legitimate hazard, and that I shouldn’t operate it normally.

Ford then issues a statement that contradicts that.

Then I ask my service department, three different corporate customer service reps, and the field technician for clarification—

And then they turn around and contradict Ford’s statement that the vehicle can be operated normally, with no precautions.

So again, how is that fraud? That’s just what happened.

Forgive my exasperated tone. I’m gonna try and be cool. Forgive me… but, let me get a little dramatic…

Am I supposed to trust the official statement, which by the way, is not readily available anywhere unless you sought it out?

In my not so humble opinion, that’s not a well-addressed situation.

Call it fraud if you want— but I kindly disagree with your assessment. Maybe I’m wrong, but I’m having a hard time imagining what someone else would do in my situation. My face was bathed in the uncontrolled heat of my catalytic converter. It was my nostrils burning from the stench of burning plastic and rotten eggs. It was my own Service Manager who told me that she wouldn’t drive the car either.

The legal actions I am considering pursuing right now are for “whistleblowers”, not disgruntled customers.

I’m not convinced this issue is ok. How in the good-G*d’s earth is this resolved? There are potentially hundreds or thousands of these Mavericks with this same issue. Every Ford employee tells me it’s a problem.

This is not about me— this about every unsuspecting, unknowing Ford Maverick owner who will NEVER be contacted by Ford to fix this issue unless they have the same problem.
If I had ran into my friend’s house that night I parked the car with the engine on and I got sidetracked for 10 or 15 minutes inside, I have NO DOUBT my Maverick would have caught on fire or melted itself into a lifeless brick.

Sorry, not sorry.

 

[Rob Cactus Gray]

Problem was fixed, read here

I made a list of all the issues here. It is updatable by all but no one has. If I have time tomorrow I will update it.

 

[SpruceDuck]

Did you read anything I wrote?
(please let me restate that)

Please reread what I wrote and put yourself in my shoes.

EVERY FORD EMPLOYEE told me it was a legitimate hazard, and that I shouldn’t operate it normally.

Ford then issues a statement that contradicts that.

Then I ask my service department, three different corporate customer service reps, and the field technician for clarification—

And then they turn around and contradict Ford’s statement that the vehicle can be operated normally, with no precautions.

So again, how is that fraud? That’s just what happened.

Forgive my exasperated tone. I’m gonna try and be cool. Forgive me… but, let me get a little dramatic…

Am I supposed to trust the official statement, which by the way, is not readily available anywhere unless you sought it out?

In my not so humble opinion, that’s not a well-addressed situation.

Call it fraud if you want— but I kindly disagree with your assessment. Maybe I’m wrong, but I’m having a hard time imagining what someone else would do in my situation. My face was bathed in the uncontrolled heat of my catalytic converter. It was my nostrils burning from the stench of burning plastic and rotten eggs. It was my own Service Manager who told me that she wouldn’t drive the car either.

The legal actions I am considering pursuing right now are for “whistleblowers”, not disgruntled customers.

I’m not convinced this issue is ok. How in the good-G*d’s earth is this resolved? There are potentially hundreds or thousands of these Mavericks with this same issue. Every Ford employee tells me it’s a problem.

This is not about me— this about every unsuspecting, unknowing Ford Maverick owner who will NEVER be contacted by Ford to fix this issue unless they have the same problem.
If I had ran into my friend’s house that night I parked the car with the engine on and I got sidetracked for 10 or 15 minutes inside, I have NO DOUBT my Maverick would have caught on fire or melted itself into a lifeless brick.

Sorry, not sorry.

We’re out of lemon law territory and into whistleblower territory.

Please catch up to the severity of the accusations I’m making.

I am straight up accusing Ford of playing with fire. They can drag my ass to court. I’m fine with that. If you don’t agree with my assessment, then maybe you weren’t staring under the hood of your own Ford Maverick, bewildered by the site of an iron forge developing in your engine bay.

I’ve got 10 effing conversations with Ford employees who stated they agree it’s a fire hazard and potentially a dangerous situation for anyone who is not aware their Maverick might be susceptible to this failure. Technicians— trained technicians and customer service reps at Corporate.

People get railroaded when they’re pushed around for whatever reason, and there’s no stopping that train. Ford’s own employees admitted they were defeated. They tried to escalate the issue and got no where. They were upset. They were upset they were shut down. One customer rep said she quit her job at another car company because they ignored a similar issue— and she was super stressed it was happening again.

Let’s revisit Lemons for a moment:

I could have had my vehicle replaced.
It could have been a simple lemon law transaction. But lemon law transactions often cost the customer money, depending on how the value of your vehicle is determined. Since every time I mentioned a buyback or a swap to Ford and they basically said “GTFO of here” I knew lemon law wasn’t gonna be a fun route. I didn’t want to waste my time in a protracted battle with Ford over a refund.

What I am willing to invest my time and money into is making sure Ford doesn **** with people’s lives. If you don’t think that’s what’s going on, that cool. That’s you. You do you. And I’ll do me.

And “me” sees a seriously dangerous issue being improperly addressed. It’s not about me— it’s about other people.

 

[SpruceDuck]

I do not have a lawyer suing Ford— I have a lawyer to cover my ass as I document Ford’s potential coverup.

 

[SpruceDuck]

Going to have to ask them, I'm not the one that sold it.

Something tells me it is likely #1. Based off the sentiments being conveyed by the posts, but now in light of the fact they sold it so quick.

Which brings up the questions, why the stink? Why be speaking to an attorney at this point? Lemon law is (likely) no longer applicable as they no longer own the vehicle.



You will likely need an attorney to protect yourself from the incoming claims by Carvana.

"Hey, you know that truck I sold to you as fine? Yea, I actually knew it had this massive issue. You should take it up with Ford."

You just openly admitted to fraud.

Ford issued a statement that says there’s nothing wrong with their car.

I was just a schmuck with a car that Ford says is “OK”.

If there’s fraud here, it’s on Ford.

I’ll be informing Carvana of Ford’s statement. It’s after the fact.

I did not sell the car “so quickly”.

It developed a problem 5 days into ownership, and then I sold it two months later. I got my offer from Carvana long before Ford issued their statement.

Ford never gave me a diagnosis.
They never gave me a printout of their findings. They never admitted on paper there was a problem. Not to me, at least.

What was I supposed to tell Carvana? That my car has an issue that Ford says isn’t a issue or is an issue but they don’t know what the issue is?

Ford couldn’t give me straight answers— so I had no idea what to tell carvana. For all I knew, Ford would figure it out in a week and issue a recall and every Maverick from here to Alaska would be brought in for servicing. But I wasn’t going to play chicken with Ford.

Carvana can come after me if they want— I suspect it’d be much more palatable for them to go after Ford. They can handle that behind closed doors. Carvana doesn’t want their name dragged through the mud going after a customer who’s been given the runaround by Ford.

And to remind you all why I’m making a big stink— it’s called empathy. There are people out there with Mavericks that in my opinion, and the opinion of Ford service technicians and customer service reps, are NOT SAFE.

I don’t want to have to spell out why that matters. If your son or daughter just bought a Ford Maverick and they described these problems to you, would you say, “who cares?”

No, you’d tell them to bring the car in for servicing. And if Ford said they couldn’t service it, you’d tell them to either keep an eye out for the problem or don’t drive it. If the service people at Ford told your kid it wasn’t a good idea to drive it, but Ford corporate did, who would you listen to? What would you tell your kid?

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